Wiki contribuído por estudante
Uma equipe incrível de estudantes do nosso programa de educação fez esta wiki.
The Brushroll/Soft Roller Does Not Spin
The vacuum is starting but the floor roller brush is not spinning. Brushroll Indicator Light on the floor nozzle turns red
The Vacuum Is on the Wrong Setting
If the vacuum is on the wrong setting, the brush will not roll. Make sure that the power switch is on setting I or II.
There Is Blockage on the Brushroll
There may be debris wrapped around the roller that is preventing it from turning. This is often due to hair, string, or other larger items that may be suck in the roller. Open the brushroll garage by sliding both of the release buttons away from you and then lift off the garage door. Remove any string, hair, or debris that may be wrapped around the brushroll by carefully cutting the debris with scissors. Slide the garage lid back into place by pressing down on both sides of the brushroll lid until it clicks into place.
There Is Blockage on the Soft Roller
Same as above, the soft roller may be blocked and unable to rotate. To fix this, first, disconnect the machine from the power outlet. Then, open the brushroll garage by sliding both of the release buttons away from you and lift off the brushroll garage door. Use the tab on the right side to lift out the soft roller. Clean off any debris that may be wrapped around the soft roller. Wash the soft roller, using only water and let air-dry for at least 24 hours. Reinsert the Soft Roller by sliding it into the front of the nozzle until it clicks into place. Look at the Soft Roller replacement guide.
The Nozzle is not Fully Attached
Check that the handheld vacuum and wand connectors are fully engaged and are making an electrical connection with the floor nozzle. The nozzle needs to be completely attached so that the power can reach the brush. When the vacuum head is on the floor, push down on the handle to make sure the connection is complete. If this does not work, something may be blocking the connection. Clear out any debris and try again.
The Headlights Do Not Turn on
The vacuum is working, but the headlights do not flash
The LED Headlights Are Wet
The vacuum should not be used on liquids because they can damage the electrical components. If the headlights appear wet or the vacuum has been used on liquids, allow it to dry for a few days before attempting to power it on. If they still do not flash, the headlights may have burned out or been disconnected.
The LED Headlights Are Disconnected
The two LED headlights are found on the front of the nozzle on both sides. If the headlights appear to be unstable or out of place, push them back into a stable position if possible and power the vacuum on to test them. If not, remove the plastic cover and reconnect the wires to the base of the headlights. Power the vacuum on to test the headlights again. If they do not, they should be replaced.
The LED Headlights Burned Out
The headlights need to be replaced. Remove the plastic cover and gently remove the LED headlights by disconnecting the wires at the base. Reattach the plastic cover after replacing the LED headlights.
The Vacuum Does Not Turn on
The power button was pressed, but it does not power on
The Vacuum Is Not Plugged in
This vacuum must be plugged into a wall outlet for electricity. Unwrap the cord from the device and insert the 3 prong cord into the nearest wall socket. If after plugging it in it still does not power on, it may be necessary to replace the power cable.
The Vacuum Power Button Is Broken
The power button activates a switch on a circuit board beneath. If either the plastic button has broken, or the switch on the circuit board has failed, it would prevent turning on. This is remedied by replacing the switch mechanism.
The Vacuum Has Overheated
The vacuum is equipped with an automatic switch off after it reaches a certain temperature to avoid damage to its components. If after using it for an extended period of time, it will not switch on with the power button then unplug it, and let the vacuum cool down for 45 minutes.
The Vacuum Lacks Suction
The vacuum is not picking up debris when turned on
The Vacuum Dust Cup Is Full
When the dust cup is full, there is no space for any dust, hair, etc to enter the vacuum. To empty the dust cup, squeeze both dust cup release buttons and pull out the dust cup. Use the empty button and pour the contents of the cup into the trash, close the cup, and place it back inside the vacuum.
The Filters Are Dirty
There is a pre-motor filter and post-motor filter. Remove the dust cup from the vacuum using the previous instructions to get to the pre-motor filter. Take apart the foam filter and felt frame and rinse both with water. Tap off any excess dirt and insert the filters once completely dry. Reinsert the dust cup. To get to the post-motor filter, remove it from under the handle. Rinse with water and reinsert.
There Is a Blockage
If there is anything blocking the floor nozzle, the vacuum will not pick up debris. To check for blockages, first, check all openings on the dust cup and remove anything in the way of the openings. Reinsert the dust cup. Next, remove the wand from the vacuum and look inside for any blockages. Lastly, straighten the airway of the floor nozzle and remove any blockages there.
String or Hair is Wrapped around the Brushroll or Soft Roller
String or hair on the brushroll or soft roller prevent them from spinning and block anything from being sucked inside the vacuum. To take out the brushroll, slide both release buttons towards the back of the nozzle and lift the lid. Use scissors to remove any hair or string wrapped on the brushroll. To close, push down on both sides of the brushroll garage until it clicks. To access the soft roller, open the same lid and use the tab on the right side to lift out the soft roller. Use scissors to remove anything wrapped around the roller and rinse the roller if needed. Wait until the roller is completely dry to reinsert it into the vacuum and make sure it clicks in place. Close the brushroll garage by pushing down on both sides until it clicks.
The Motor Is Dying
If all else failed, the motor could be bad and needs to be replaced. Follow this replacement guide to find out how this can be done.
The Vacuum Is Noisy and Vibrates
The motorized floor nozzle is noisy
There Is Debris in the Brushroll Chamber
Blockage in the brushroll chamber may be indicated by a red light. Power off and unplug the vacuum. Detach the floor nozzle by stepping on the lever. Remove the plastic cover over the brushroll chamber. Wipe off any debris regularly and use scissors to cut any hairs stuck to the bristle brush or soft-roller. Reattach the plastic cover over the brushroll garage, and slide the wand back into the nozzle.
The Bristle Brush Is Not Properly Fastened
Problems in the brushroll chamber may be indicated by a red light. FIrst remove, the plastic cover over the brushroll. If the bristle brush is loose, gently push it into place until it spins stably or replace it if it is damaged. Attach the plastic cover over the brushroll.
The Wheel Is Loose
Screw the wheel back into place by rotating it. If the threads are stripped replace the wheel. If only the wheel cap is loose, use glue to fasten it.
The handheld vacuum is noisy
There Is Debris in the Filter
Remove the dust cup and separate the foam and felt filters. Brush off any dirt and reattach them. Reattach and securely fasten the dust cup.
The Dust Cup Is Not Properly Fastened
If the dust cup is loose, push it back into the handheld vacuum until it clicks. If it is continually unstable or does not click, replace the part.
Equipe
Cal Poly, Team S17-G5, White Fall 2018 Membro de Cal Poly, Team S17-G5, White Fall 2018
CPSU-WHITE-F18S17G5
4 Membros
Autoria de 14 guias
140 comentários
What does the flashing of lights by brushes mean? My brushes aren’t turning
Connie McNelis - Responder
I'm having the exact issue..I just bought the vacumn a month ago, hopefully someone can help.
danieivy85 -
Did you find out what the problem was? Mine is doing this.
teresa heys -
This was happening to me-there was a clog at the bend in the shaft. If the head unit will run without the long unit, check that!
Brittany Rutledge -
The green light isn't coming on and the brush is it turning we can't we took it apart put it back together and it's still not turning
Carla Neuzil -
Why are my lights flashing and my brushes not turning??
Connie McNelis - Responder
Lights are flashing and brushes don’t turn. Indicator light is green. Help please
David Albright -
I’m not sure anyone has answered any of these comments in years idea where I could go for some help
pcpa_investigator -
My hoover is lacking suction and switches off when on full ?
leisatomlinson - Responder
the brush and roller do not spin.. no debris
Bruce Patton - Responder
I'm having the same issue shark duoclean liftaway NV801.I tore it apart bypassed the microswitch but ended up being a good switch.So I checked the belts they are good someone said it could be the brush roller motor.Its a pain to get apart and I used a small flat head screwdriver cause security screws are everywhere to take out
Cwest -
Seems it's not energized St
Bruce Patton - Responder
Is the motor damaged
Bruce Patton - Responder
Can I do a visual inspection
Bruce Patton - Responder
I can't get my sharkflex vacuum to unfold when pressing the release button?
Teresa Henderson - Responder
mine only works on low speed, i do have knowledge with electronics ,i never come across this be for ,board is fine ,switch is good ,
holly may - Responder
why does my cordless due keep turning off when i turn it on to full power
traceyboyd - Responder
it looks as though there is hair, dust under the plastic when the brush is removed…how do I get into that area?
Loretta Waltemeyer - Responder
There is no blockage in the brush but the Light indicator comes on and the brush will not turn. I have taken out both brushes and there’s nothing there. Please help
Jenny Fazlic - Responder
Did you find the issue my shark sweeper is doing that microswitch or the brushroller motor could be the culprit
Cwest -
Led lights work,brush roll indicator isnt on at all, and brush roll doesnt turn on. The brush roll would work randomly sometimes but would do like a pulsing spin. brushroll/and front roller wont work at all. All LEDs and suction works
Leah Hufford - Responder
What does it mean when both speed lights are flashing on my shark duoclean
Michele Levitt - Responder
Shark DuoClean Cordless Handstick Both floor lights are flashing , then cuts out ? left ove night used other hoover . tried the next day same problem
maryenjoy99 - Responder
My lights are flashing and mr rollers won’t roll? It’s cleaned and no debris??
Anna - Responder
My Hoover won't change from hard floor to carpet.. any idea why? X
donnashaw - Responder
How do you straighten the airway of the floor nozzle?
n_afleming - Responder
Every time I vac it seems like there is dust in the air. My lungs start hurting? When I take the top off to clean the dust cup there is a whole lot of dust in that area should that be happening.
Harry Lieberman - Responder
I also have that problem with fine dust escaping from the cleaner. Mine is ICZ160UK, rang the help desk and they really had no idea how to solve the problem. They sent me a new filter but that doesn’t help, the pre motor filter gets full of dust after just a half hour of use, seems to be very little dust in the dust cup, maybe the suction is too strong, but no idea if this is the problem!
Marian -
Excuse me not the dust cup, the top filters foam and the other little one.
Harry Lieberman - Responder
Yes that’s the same with mine!
Marian -
My Shark Duo Clean HV382 got dropped and now will not turn on. It dropped flat onto the bottom of the dust cup. Nothing is cracked or broken, no sounds like a piece of broken plastic can be heard inside. Any ideas??
wallaby715 - Responder
My hoover is lacking in suction & not picking up debris.
Emma Evans - Responder
I just bought this vacuum cleaner at Costco day before yesterday. Put it together and tried to vacuum today. The brush roll is not spinning. I did all the checking suggested, but it is not spinning. I cleaned it (it had some hair, not much tangled in even though it is supposed to self-clean), but it made no difference. And the suction is not good. The light is green, everything is put together as it shouid be. This thing is going back tomorrow morning. I have Shark rocket, which is excellent.
garaso - Responder
Until recently the debris in the dirt cub would whirl around while vacuuming. Then I started feeling air come out here and there and I have no idea why. I took the rollers off and cleaned off the rug fibers because I couldn’t see any obstructions in the hose or nozzle. It started working ok again then back to the debris in the cup just sitting there as if the air wasn’t sucking up the debris. What is going on? I tired of dealing with this issue..
Susie Lopez - Responder
Anyone find a solution for flashing LEDs and the soft roller brush not turning? I’ve got a Shark HV390UKT just over a year old and its started doing this today. Checked everything, there doesn’t seem to be any debris stopping the brush from turning, so i have no idea whats going on with it?!
Danielle - Responder
My shark is sucking things up, but the things are not going into the “dust cup” anymore. I have no idea where they are going. The dust cup is always empty now, but I can see that the vacuum is sucking things up off the floor. What is happening and where is the dirt going?
Kelli O'Connell - Responder
The brush rollers on the vacuum aren’t moving. There is no debris stopping them as I just thoroughly cleaned the entire vacuum. There is suction through the hose, but nothing is being picked up through the rollers. I’ve checked to make sure everything is connected properly as well.
Hania Kinemura - Responder
Did you ever find the problem? Just replace the front roller and the red lights come on and the rollers aren't spinning. Were you able to solve this problem?
Evan Pringle -
Our makes a clicking noise but will not stand what’s gone wrong please
Simon Amos - Responder
my vacuum sucked up a rubber glove, but it never came through, when I turn on the vacuum it gives a high pitch scream, as though it’s suffocating. When I take the long nozzle off - there is no suction at all. Could the rubber glove act a balloon - sucked onto the motor? how do I get to the motor to find the glove?
kentswife - Responder
ps I already checked all the filters, nothing there
kentswife - Responder
All that happens when I turn it on is the headlight comes on, it's utterly silent. And I can turn on the brushroll, and it spins normally, but has no suction…and I mean zero I'm hoping it's overheated but no idea why it would be
Joseph Vanucchi - Responder
did you get any resolution to your issue? I believe I am having a similar problem
kathy Jacobsen -
My dust cap is not filling. What should be the correct position on the foam filter on the filter screen?
Derek Donaldson - Responder
Why is the filter area filling with debris and not the dust cup?
Shelly White - Responder
It would be nice if Shark checked this board. Apparently, they don't.
I have a Duo clean and not getting any sur flow. None. Everything turns, and there is nothing blocking the air path or filters. The motor runs, gets hot and I turn it off to prevent damage.
Someone from Shark needs to read these comments and provide some help.
tj1231 - Responder
My shark duo clean lights are flashing but the rollers are not turning. The indicator light is green. Nothing around rollers and good suction when running.
HELP!!
David Albright - Responder
Same! Took the whole thing apart and still haven't figured it out. I know there's no blockage cuz I can literally look through the tubes and check. And no hair built up cuz I can turn the rollers by hand.
davidmuhonen08 -
How do i clear blockage in the wand
Charles Shirley - Responder
Pull it off and use compressed air or something long and skinny.
davidmuhonen08 -
What does it mean when the wand light stays on all the time and the lights for what level its on doesn't work. This is on the Apex duoclean.
Judy Edwards - Responder
Does anyone ever answer these questions? I’ve got similar issues, but don’t see any solutions.
ccheney51 - Responder
My shark cordless upright duo clean starts then stops and the boost button flashes even though I haven’t pressed the boost any solutions
jbilton - Responder
My cordless shark duo clean, will only work on low speed, shuts off, when I press Ion boost
Kathy Molyneux - Responder
Probably need to clean the filters
davidmuhonen08 -
I emptied my dust cup…cleaned the filters…checked for blockages and cleaned the rollers…there is suction when I use the hose but when I try to clean my carpet, it is not cleaning (yes, I have the carpet button on)
laurasclosefriends - Responder
I have a shark duo clean. I wish I hadn’t. I have only used it a handful of times because it is useless. Dust gets clogged at the entry to the dust cup every time I use it. Then it gets hot and loses suction. I have to unclog it several times during a Hoover and empty every time I use it. The dust cup doesn’t get full, it just clogs up. Any ideas welcome….
Sara groom - Responder
I have cleaned the soft roller the lights don’t work and there’s no suction the brush roll will not turn have youse any idea please
ola29 - Responder
I have tried everything from cleaning the soft roller it’s all clean the lights no working there’s no suction the brush roll is not turning any help would be greatly appreciated
ola29 - Responder
Did you get a answer my shark duoclean liftaway I turned it on red light cleaned everything light went out the brush is barely rolling no green light called shark the floor head is bad so she stated and they don't make it anymore.I said I know there's a belt if belt is broke the brushes won't turn unbelievable
Cwest -
The brush on my Shark will not turn
Carla Neuzil - Responder
wash the felt +foam +post motor filter in water +allow 2 air dry for 24 hours then attach the handheld vacuum to the deep cleaning motorised pet tool and see if that works then attach the handheld vacuum to the wand if that doesn’t work it’s the wand it’s no connecting to the floor nossle that’s what happened to mine the brush wouldn’t turn the lights wouldn’t go on a done all that am just on them sending me a spare part of the wand ,your hoover should work after you do that
ola29 -
guys youse are on the wrong page youse need to log in to your own account on shark and find the troubleshooting page and type in all your details and your hoover model and fill the troubleshooting page out at the end of the page it will give you a fault code +just sent it to shark they will get in contact with you and send you the spare parts you need
ola29 - Responder
Keeps shutting down and restarts after short wait.
Judy Berger - Responder
There isn’t any help with what I need. The wand itself has a blockage
Caitlin - Responder
If it's just the wand, poke out the blockage with something strong and skinny.
davidmuhonen08 -
The soft roller does not have anything wrapped around it and it doesn’t spin. It won’t pick up larger particles because it’s not spinning. Again, nothing is wrapped around it. It just isn’t spinning when engaged.
Aaron Broaddus - Responder
is your hoover the Hv39OUK model wash the felt filter +foam post motor filter in water +allow to air-dry for 24 hours your hoover should work after that apparently shark never checks this page
ola29 -
Why does the stick and head get so blocked with debris? None of the rubbish ever gets to the collection box and I have to spend about 15 mins cleaning the whole thing out every time I clean a single room!
Jeni Kingston - Responder
My Hoover works with the head and the base but as soon as I put the long pole in the lights done come on or the roller doesn’t go round
Deanne - Responder
that’s exactly what happened to mine Hv39OUK it’s the wand that’s faulty you need to log in to your own shark account and find the troubleshooting page +fill in your details and hoover model at the end of the form you will find the fault code you need the fault code and send it to shark they will contact you the Hv39OUK has been discontinued they will ask you to return your hoover and send you a full replacement that’s what happened to mine I sent mine back to shark +got a full replacement ,
ola29 -
My Shark APEX DuoClean Powered Lift-Away with Zero-M Upright Vacuum AZ1000 Series is only working properly when I push the vacuum forward. When I pull the vacuum back toward me, the brush roll stops spinning. Every other aspect of the machine appears to be working properly. I have cleaned both the filter and the brush roll and have made sure there are no obstructions blocking any of the hoses or motor. Is there anything else I can do to get it working properly again? Thank you!
tarynowen26 - Responder
Vacuum lights flash and the vac stops after about 5+min. of use. I read that overheating might be a cause. The Vac filters are clean and free from debris. What other issues might cause it to stop or what would cause overheating?
Jeff lierman - Responder
My rollers will not turn I have cleaned and washed the filters there's no blockage nothing wrapped around the rollers the vacuum runs but no roller working
leahadams89 - Responder
Did you get to find out why? I'm having the same problem x
Aimee Miles -
I have been trying to hoover my daughters hallway all day I have Had her shark cordless duo clean in bits and there is absolutely no obstruction, this vacuum is less than a year old and is only fit for the bin. Complete waste of money.
Lyn Mccrone - Responder
Vacuum fan speed (norm and max) led indicator blinks and vacuum does not work when running at max speed.
Jon - Responder
Iv cleaned all the filters and both rollers, cleared the pipes and still isn’t picking up
Tammy Smith - Responder
What does it mean when it stops working and the lights flash between the two different floor types
Rachael - Responder
The bendable duo flex hose broke. So now vaccuming with it has a bend in middle of the wand. So i cant possibly use it whe. The wand moves bent in middle
Nichole Alexander - Responder
when vacuuming if i barely bump my furniture, the vacuum motor switches to this high pitch sound and stops sucking up. i turn it off and take the dust cup off, and start over. EVERYTIME. its super annoying. i have a very small area to vacuum and i’m having to start over at least 5x, if it’s a fail safe warning for a bigger issue then it should be in the manual but i don’t see anything referring to a high pitch sound. its a sound that almost mimics something being sucked up and clogged but theres nothing in there every time i check, if its a coincidence that happens around the furniture and it could be a different issue could someone please help? i have changed the filter, it’s not hot, no clogs and dust cup is empty…not sure what else it could be
Melissa bates - Responder
Mine works perfectly and has great suction but as soon as I attach the head with the brushes the brushes will spin for a minute then it powers off and the motor starts flashing the carpet size on and off. I have cleaned the head and all the brushes Thoroughly with a dental pic there is absolutely no obstruction I have no idea what could be going on
pcpa_investigator - Responder
I have a shark az650UK duo clean pet the brush bar does not work and I have cleaned thoroughly still not working. WHY?
David wiggett - Responder
I have a shark AZ650UK Brush bar not working got all debris clear still not working. WHY?
David wiggett - Responder
Me too! Help us!!
Lulu Lulu -
I have a shark apex 6 months old. I can't get the hand hose release to push down to release the hand hose
Connie Rice - Responder
Hi,please help! The head fell off while l was carrying it down 3 steps! Now brushes dont spin,all clean,on correct setting! There was a slight burning smell also.So somethings happened when the head hit 3 steps?????
Lulu Lulu - Responder
My rollers at the front are not turning. The front lights are on but not the light that normally turns green and red. I've cleaned it all out and there's no blockages. I've only had it a few months. Does anyone know what could be wrong please? X
Aimee Miles - Responder
My rollers will not turn off when power is off. Clearly this isn't a common issue. Has anyone experienced a similar malfunction?
David Cronk - Responder
Can you use another power fin roller instead of the soft roller?
Jeanette Christensen - Responder
Setting not lit. Headlights on base not lit and powerfins and soft roller are not spinning. The handle/ wand is fully connected when turned on
Kurt Brokaw - Responder
Hi , i have a shark duo clean .the belts are okay , the motor works, the main brushes do not work .no green light and no light up on top left hand side , CAN YOU HELP .John
john saxby - Responder
Bough mine a month ago and now it turn on but does nothing does not suck up light only thing that work clear it with any dust dirt and still won’t run is this a common issue
Misty Workman - Responder
When I remove the top of my multiflex to vacuum what I’m vacuuming does not show up in the tank, what do I need to do ?
Beth Judd - Responder
Hi all. I need help with the floor head on duo clean HZ500UK when you push the pedal to hoover it does not stay on the floor properly. The head rises up??? Pls help
xCherry Girlx - Responder
The boost button won’t turn off so it’s over heating!?
tannerf38 - Responder
Why does my shark duo only stay on about 3o seconds. I've clearned everything out and still nothing.
J Mendez - Responder
Cleaned dust box and filters now lost all suction,wish I’d left it dirty!
nannybe - Responder
@Carla Neuzil did you get this issue Fixed? I am having the same problem
CraftyCousins ! - Responder
If you cleaned the filters, particularly the foam one in the top, make sure you have seated the cover back properly. If you try for suction without the wand attached, it is usually this
Will -
My QU602Q Series no longer dusts my hardwood floors. When I’m vacuuming I can see it’s not getting the dust. I have dark wood floors. when I first purchased the vacuum I loved that I could see my hardwood floors were getting clean. Now it’s no longer doing that.
melissawhiteside1 - Responder
Make sure the rollers are clean and free from hair and debris
Will -
Shark cordless due Keeps cutting out, bty is fully charged but machine works anywhere between between 10 secs - 30minute and switches off
gordonheaney82 - Responder
The vacuum only works (green light and running brush) at certain angle; and, it goes to "Boost" unpredictably.
What's going on?
Will Halim - Responder
Soft roller does not roll when turned on! Light is green! Use to work when I got it! So I take it off to vacuum! Nothing is blocking it! Any suggestions! I have the Vertex
jivah316 - Responder
The soft roller on my vacuum stopped working how do I fix it, I already tired removing it and cleaning it.
ktkonkal - Responder
I take the top off do my couch it will not come on I put button part on and it works.
jdpko - Responder
The cable is twisting, to a point that it gets knotted. Trying to straighten the cable could break the wires, thus endangering the user to electric shock.
Nigel Quinn - Responder
The dust is collecting around the filter rather than falling into the dust cup.
cathyp103%virginmedia.com - Responder
No suction
Noticed that the debris was not collecting in cup
Found it blocked with debris in wand and around brushes.
Now I have no suction but the motor is working
maureen adams - Responder
The worst vacuum Shark has ever made when it comes to durability!! I loved it! Bought the vertex on 4-28-22. Then the powerfin & floor nozzle has a metal part come out so it won’t stand, 8-29-22 ordered a whole new powerfin/floor nozzle. It BROKE AGAIN 11-5-22.
Now I went back to the Rocket. Got it and it is NOT the same has prior ones!! Made cheap!
michelleweaver4116 - Responder
The soft roller does not sound but the brush roller does. There is no debris and the light is green. Help
jmgarland3 - Responder
My hoover head keeps lifting up off the floor when I pull the hover back towards me and I keep having to put it back down on the floor. Has anyone else has this issue?
Emma Ginnever - Responder
The handheld part and the vacuum itself work fine. The floor unit is getting power but there are no lights and the floor unit sweeper is not spinning. I also tried all three settings.
George Newman - Responder
How do I “remove the plastic cover over the brush roll chamber”? There are three lock/unlock screws that don’t seem to lock or unlock anything regardless of setting, and a couple of very small screws that seem to require Annalen wrench or some special tool.
D Hanson - Responder
The duo clean cordless hoovers buttons keep switching from hard floor to carpet and sticks on boost
Mrs Cresswell - Responder
Or like mine thewires were broken where the machine bends at the wheels
Neil Meadowcroft - Responder
The soft fluffy brushroll keeps coming off, does anyone know why?
Holly's mum - Responder
It's not in right mine was doing that until I realized i was doing it wrong
Cwest -
What does it mean if the rollers aren't rolling but there is no red light on
Chris Wilson - Responder
My shark is doing that actually just happened I called customer service the lady told me the floor head needs replaced which they no longer have for my model.Im not believing that's the problem I sweep 1x aweek it's just me so from sitting the red light came on very strange
Cwest -
When I use the 2nd setting for carpets it becomes really noisy. 1st setting is OK and works fine what is this problem and can it be easily fixed?
TIA
ANDY SMILEY
Andrew Smiley - Responder
Shark duo model NZ850UKTDB will not pick up anything all filters are clean also when lift away the vacuum completely stops ?
David - Responder
The nut on the end of the roller brush broke. How do I order a replacement nut?
Don Jellison - Responder
Why is the bottom not lighting up, or spinning? Ive tried cleaning it.
Bethany Lorah - Responder
Check your microswitch it runs the headlights also
Cwest -
Can't get the small attachment off of the wand so I can insert it back in the vacuum. This is for the Duo clean shark
Judy Devine - Responder
the headlight is on but the motor is not running ? help? when the floor part is unattached to the base it occasionally turns on but once it is reattached to the base it stops running when in the upright position
kathy Jacobsen - Responder
all airways clean and clear . brushes clear and turning . new filters yet my shark cirdless duo clean motor speeds up and cuts out after a few seconds . why ?
Razorman - Responder
can the drive bushing for the soft roller be purchased (it adapts to the rectangle drive pin). I can’t find the part on the website parts list and purchased a new soft roller from shark and drive adapter was not included. I hate to have to buy new vacuum over a plastic part less than 3/8 square!!!!
Robert Young - Responder
Check on ebay there is alot of shark sweeper parts there and also Jimmys.com
Cwest -
I was having a problem with the floor nozzle motor not turning on. No lights, no rolling brushes. Shark sent me a new floor nozzle and same problem. Turns out it is an issue with the connections in the wands. I have to push down hard to make the connections. Going to take some canned air and spray them out tomorrow.
Kristina - Responder
Did it work? My shark duoclean lift away the red light came on cleaned everything the red light went out but no green light came on the brush barely moves
Cwest -
I tried using hot water, (big mistake) and stopped working. Can this be repaired?
eileen - Responder
You might of burned up the motor.Call customer service do not tell them about the water just what the sweeper is doing
Cwest -
I have a shark duo clean lift away Model#NV801QBN.I went to run the sweeper the red light was on I cleaned everything the red light went out but no green light either.Head lights works Customer Service stated the floor head is bad from just sitting? I sweep 1x weekly its just me here
Cwest - Responder
My shark duo cleaner has started turning itself off after a short run. It puts up a picture of the head with wavy lines coming out of it. If I run it without the head, it does not turn off suggesting it's the head, but it looks clean. The hoover also makes a loud rumbling noise. Does anyone have any ideas please I have just washed the filters. How do the brushes come out in the head?
Martin - Responder
If you have the soft roller brush on the side by soft roller there's a slide button slide that the soft roller should come out.The bigger roller should have like a gray piece sticking up on the end pull up on it the roller cones out.Goodluck to you
Cwest -
My vacume has never worked properly. Just a wast of money.
Teresa Neale - Responder
The roller and lights keep stop starting as I’m pushing it back and forwards. Can anyone help? Loose connection maybe?
Ashley Clifford - Responder