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Machine is Losing Suction
The vacuum is not picking up dirt and debris as well as it previously was.
Check the Base for Blockages
Remove the clear bin and lift up the inspection port cover. Clear blockages if needed. Lay machine down on front and take off the red internal hose collar. Inspect the internal hose for blockages and remove them as needed.
Check the Brushbar for Blockages
Hair and other types of debris can get caught in the brushbar and weaken the suction of the device. Flip the device, remove the red C clip and the soleplate, and clear any stuck debris.
Check the Channel for Blockages
With the soleplate still off, check the opening of the vacuum for any blockages or stuck items and remove them if found.
Check the Hose for Blockages
Remove and check wand for debris. Remove and check the hose and hose inlet for blockages or damage.
Power Failure
The machine cuts out during use and turns off on its own.
Check for Overheating
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. Check your filter to determine if it needs washing or to see if the machine is blocked.
Unplug
If the vacuum is turning off on its own, unplug it and leave it to cool down for at least an hour. Check the filter and look for blockages before restarting it.
Wash the filters
Turn power off and unplug the machine. Remove the clear bin from the machine by pressing the cyclone release. Remove Filter A by lifting the release catch to remove the filter from the machine. To remove Filter B recline the machine on its back and turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Wash both filters in cold water only up to ten times. Leave the filters to dry in a warm place for 24 hours, until completely dry.
Brushbar is not Rotating
Brushbar will not rotate and could potentially be blocked.
Remove the Red ‘C’ Clip
Lie the machine on its front. Then, detach the red 'C' clip which is located at the connection between the cleaner head and the main body of the vacuum. Pull the cleaner head away from the main body using a constant, firm pressure. Make sure to not detach the red ‘C’ clip too roughly.
Remove and Clear the Soleplate
Find the two dials on the cleaner head. Then turn each dial a quarter-turn counter-clockwise until it clicks. Turn the cleaner head over so you can see the soleplate. Remove the soleplate and clear any hair, debris, or any other object that could be causing blockage from around the brush bar. Also check the cleaner head channel and lower duct for additional potential blockages.
Refit the Soleplate That Was Just Removed
In order to refit the soleplate that was removed in the previous step, locate the three lugs on the lower edge of the soleplate. After the three lugs have been located, align the three lugs on the soleplate with the three slots in the base of the cleaner head. Pivot the soleplate to return it to its original position until it clicks into place. To secure the soleplate, press down on the plate and secure the dials on the top of the cleaner head by turning them clockwise until they click.
Replace the Cleaner head
Refit the red 'C' clip back onto the cleaner head, ensuring that the flat edge fits against the cleaner head. After this, lie the machine on its back. Attach the cleaner head by aligning the connection plug pins on the cleaner head with the twin-block connection slots available directly above the airway on the ball. After this, push firmly until the cleaner head clicks into place. To ensure that these steps solved the issue, turn on the vacuum and test it.
Vacuum Stand Does Not Hold Vacuum Upright
The locking mechanism is too weak to hold the vacuum upright.
Turn Power Off
Turn the power off on the machine and make sure it is not plugged in. Then tilt the machine backward to a 45 degree angle.
Hold Down Forward Lock Button
Hold the section under the airway inspection pipe on the right side of the vacuum. The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move. Pivot this section upwards until it clicks into place. Release the black button once the valve pipe carriage is moved up into place.
Tilt the Vacuum Forward
Tilt the vacuum forward and the cleaner head should now slide underneath the part you have just clicked into place. The machine should now stand upright.
Vacuum Will Not Turn On
Vacuum has intermittent power.
Check the Circuit
Check the vacuum cleaner to see if it tripped a circuit breaker or blew a fuse. Check the circuit breakers, or fuses and, if it has tripped a circuit breaker or blown a fuse, simply re-set the breaker, or replace the fuse, and switch the vacuum on again. If it continues to happen, you may have too many appliances on the same circuit so unplug some and try again.
Check the Cord
Check the cord to see if it is frayed at the plug end or in the machine. If so, that could easily be the problem since this could cause the vacuum to have trouble turning on. To fix this problem, replace the cord. When doing this, make sure the correct wires are attached to the correct terminals before plugging the vacuum cleaner back in and switching it on.
Equipe
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92 comentários
What is a red “c” clip? I can’t find it
Sabrina - Responder
In my older version, the clip is gray and at the base of the vacuum floor brush. It removes the same way, though.
lkmemphis -
I have a Dyson DC25 and the swivel head lock won’t lock which makes the swivel stay up off the carpet/floor
Christine Huber - Responder
I was taking apart the vacuume to fix it and I have one part I don't know how to put back on. I think it has something to do with the hose that goes from the floor head to the canister. Now I have no suctionn from the floor only the hose. Inspecting more the hose right above the red clip (behind the grey piece the red clip screws onto) this hose toglels up& down from floor head hose to extension hose both ending @ canistet. My problem - the hose won't move on its own. Where does this missing piece go?
Shelly - Responder
I took apart my dyson 40 & have a piece left over. Looks like a sewing machine foot & a screw holds it in. Now my Dyson won't pick up, no sucktion. I think the hose in the back that sends the diet to the canister, toggling from floor to hide is affected. Ok one screw left and this hook/foot thing?
Shelly - Responder
I took the Vacuum stick apart by cleaning out the Filter. Now it won’t work or seemingly take a charge. What should I do?
Ed Pennock. PS I totally rely on this appliance.
Ed Pennock - Responder
I am having the same issue, were you able to fix it? Please share if so!
burazer -
Is This still Dyson?
Ed Pennock - Responder
Machine will not take a charge.
Checked all wiring from plug to machine.
Battery blinks when trigger pressed.
cedewey - Responder
I am having same problem. Can anyone help me on what to check?
Joe Brookshire -
I have a Dyson dc17. I just changed the brush bar and belt. It was working fine before. Now the brush bar will not turn.
myreno58 - Responder
I bought mine yesterday. The handle keeps coming apart, the hose doesn’t click into the handle and the handle release button won’t work. Help!!
mandy301159 - Responder
I’ve cleaned my machine and checked everywhere for blockages, but am still getting no suction in the wand. Any ideas?
Donna Belcinski - Responder
This is happening to me too, I’ve checked the wand and hose and all is clear with no blockages but I’m still getting no suction from the hose. Mine is a Dyson lightball, it picks up normally in upright position it’s just the hose that’s not working! Any ideas much appreciated. Kim
no1kimstevens -
My short brush bar is not rotating. I took the brush out and the nipple (black) that turns the brush had been broken due to hair tangle. Can I buy a new nipple (that inserts into the brush end). If so, how do I remove the broken stub from the round motor housing.
Jack Goddard - Responder
Can’t get my DC50 Multi Floor vacuum to recline. Any new info on this issue?
Christine Zylstra - Responder
My upright Dyson power button wont stay on.
Dorothy Wenner - Responder
I tried to put the hose over my pants to suck the dog hair off. Unfortunately my testicles were pulled into the hose. After about an hour I decided to turn the thing off.
Shoody blue - Responder
noise from brush bar as if something is catching when brush is turning, i removed and cleaned the brush bar, still catching (Ben).
geoffhben - Responder
The wan69does not suck
JOHN Rideout - Responder
The red light near the battery blinking when i try to use it
Chng Lye Choo - Responder
The red light near the battery keep on blinking when i try to vacuum.
Chng Lye Choo - Responder
I followed instructions for Brushbar not Rotating. Got it all back together. Still not rotating. Also, there wasn’t much on the brushbar or in the hose. What else can I try or check? Thanks
Margaret - Responder
I can feel plenty of suction from the handle but there is no suction from the bottom? I have had the two belts replaced and taken it back two times. What could be wrong with my Dyson?
daneilaletson - Responder
Our vacuum keeps changing the suction from the base to the hose by itself. Why is this happening and how can we fix it? We cannot Hoover from the base. Thanks
Jane - Responder
I have a Dyson upright. I took the spinner bar off the vacuum using the red clip, the vacuum itself is working, no blockages, the bar was cleaned, but will not spin or suck anything up. All attachments work perfectly. What is the issue? What am I missing?
Cathy - Responder
Can the casing of the brush bar be washed, I sprayed the mechanism with we 40 and since then it looks very dirty and the brush bar can not be seen rotating ?
vivmcguinness - Responder
My Dyson has no power
ri08 - Responder
Vacuum won’t start. Blue battery light continues to flash, indicating that the battery is charged. Cleaned the filter. But when I press the on button—nothing.
ngohazel - Responder
My vacuum suction won’t switch to floor from hose. When tilted back to vacuum floor, suction stays through the hose. Can anyone help with this?
Mark Barratt - Responder
can someone please provide a diagram - i do not know where these things - like inspection hatch are?
ailybee - Responder
Dyson Ball Multifloor vacumn Switch problem. Vacuuming power switch will not stay on. Have to hold it down for it to operate. Please advise.
linda_germany - Responder
Vaccum has power but the suction is only coming thru the top area for the wand extension. It’s like the power won’t go to the brush area to turn the roller. Is there a button for switching from floor to overhead cleaning?
Francis Khalar - Responder
Hi Francis, I have the same problem ((see my post 4 posts above). Hoping someone is able to help.
Please let me know if you’re able to solve the this problem - so frustrating!!
Cheers,
Mark
Mark Barratt -
the bottom of my dyson vacuum won’t turn on the bottom part is loose and theres no suction
Eliana Massenburg - Responder
I followed all the directions for no suction but it still is not working and the brushbar isn’t rotating. NOw what?
lsmithd - Responder
The new unused head is not rotating
linda Comeau - Responder
The ball on my Dyson vacuum isn't turning and squeaky
Robin Kidd - Responder
How to fix it
Robin Kidd - Responder
I have done all of this and it still doesn't suck
kronikgirl_25 - Responder
We have a Dyson multifloor not sure about the model. The base doesn’t have very much suction. Up at the handle on the attachment part, there’s plenty of suction. Should there be any suction at all here when trying to vacuum the carpet?
Andy Brown - Responder
The filter inside the ball keeps dropping out when hoovering which then causes the hoover not to move. Any suggestions please? Thanks Vikki
Magee - Responder
My Dyson v7 is not holding a charge , vacuumed for about 3 mins ?
ruthpaul6305 - Responder
Hi I have. Dc55 which isn’t working on my new carpet it’s just over 12 months old and has very little use. It’s causing me to hurt myself from forcing to push on carpets. How do I adjust the head I’ve tried to control on the front and still no luck. I need help
Bobby - Responder
the filter in the ball on my DC25 keeps coming loose and jamming the ball
Sherri Tibbles - Responder
My DC23 Dyson started smelling of smoke and stopped working only the power head works please help.
Tim Dalip - Responder
cannot release roving pipe from main handle
doug.fabb - Responder
The giant ball is not rotating it moves about 10 degrees. So its almost impossible to use, everything else is working fine. Any suggestions?
Geoff Walkington - Responder
I just put it together checked everything and it wont charge up
frances bach - Responder
All of a sudden our dyson will not lock in the upright position when in storage. Thank you Dan C
Dan cavanaugh - Responder
The dyson ball is touching the floor and preventing it from rolling. How do I fix that
Zara - Responder
My Dyson ball won’t roll smoothly, stalls have to push very hard to get it moving??? Help.
sharon -
This usually means that the filter inside the ball is not clicked in properly, and this will jam the ball, stopping it rotating. Sometimes the clip on the filter can go bad, if so, replace the filter with new one.
Tony Davis -
I have dyson multi floor dyson ball vacuum. After I cleaned it and assembled it back together the vacuum does not roll forward. Can someone respond and tell me how to fix it.
Zara - Responder
I have same prob. If I angle the head I can get it to move but it's a pain in the ass
melissahurst44 -
My brush bar spins briefly then it shuts off. I can hear that the suction mechanism is not operating. Could that be from a blockage?
jherones - Responder
I have checked for ALL clogging - none present.
It worked beautifully for about three times; now seems as if a hose is only partially connected with only partial suction. It does not have the same suction power. Even has a loud air escaping noise which gives me the impression as is something is not totally connected, but can’t seem to locate the problem.
angamueda - Responder
My Dyson light ball cleaner keeps swapping suction from cleaning from the bottom to lot of air and noise coming out the top of the handle.
Janet Ford - Responder
Ball will not turn?
Susan pristave - Responder
Dyson V8
How to empty ?
armstrongjes - Responder
DYSON V8
how to empty and put back together?
Thank you
armstrongjes - Responder
I have no suction the hose calaps.,The hose does not appear plugged.
Joy Brandon - Responder
Im having the same problem.
Doesnt look like anybody is getting
suziepugs -
On a short pile rug the vacuum is almost impossible to push forward and very difficult to pull towards you. The suction is so great that the brush will stop turning. There is no debris around the brush or in that area. Any suggestions?
George Murphy - Responder
Ball Dyson. You sent me the two grey half circles filter covers, that the rubber seals had come off . Now my vacuum cuts off when put in the upright position. Doesn’t sound right when is floor sweeping position.
Peggy Dianne Burnett - Responder
Since I used the hose my Dyson won't suck from floor head. How do I f this?
y.elliott64 - Responder
I slightly took my hoover apart to check for blockages and now the spring like pipe that sits next to the ball and connects the floor suction to the canister on my DC25 Keeps popping off every time I move it. I’m afraid I might have put something back wrong
Robyn Bates - Responder
Hello. I have a DC40 upright cleaner unfortunately the brush bar doesn’t rotate. On previous occasions the engineer has found that the cable has broken, always in the same place. Can you tell me where this place might and how do I find it? Thanks
Roger Bayliss - Responder
I have a Dyson Cinetic Big Ball Animal that has started to only suck through the hose - when Handle is dropped, as the back wheels/stand clicks up it continues to suck through hose rather than move to base for suction. Any ideas please
Stans40@btopenworld.com - Responder
I have a Dyson pink cannot locate number.
I do not have suction in the hose i do have suction through the base
suziepugs - Responder
My red C clip doesn’t move that’s why I can’t remove the dirt inside the clear bin
Cecilia Quiambao - Responder
Cord is fine, circuit is fine Dyson V11 Animal only worked for one day.
Just took it all apart and put it back together again and NOTHING.
I bought this in July in either Lowes or Home Depot, and since it’s a Dyson I thought it would never break so I didn’t keep the receipt.
Help!
Virginia Arsenault - Responder
The light on the charger blinks blue. Thats all. See above
Virginia Arsenault - Responder
I have a dyson ball Animal 2 and the base plate keeps disconnecting. I can’t figure out why. Can anyone help?
Rebecca Dupuy - Responder
my brush shoots back dust
lilsassey2004 - Responder
The head on my Dyson DC 40 will not stay down on the floor while vacuuming. I have Googled it and can’t find anything related.
Sue Phillips - Responder
My dyson will only suck out of the handle. It's driving me nuts and I don't know how to fix it. Please help!
mollyrattigan20 - Responder
The filter inside the ball keeps coming off
Pamela Jackson - Responder
So I removed the blockage, washed the filter and my vacuum still has no suction. The brush bar rotates but no suction….. Any ideas?
Tracey - Responder
Dyson vac stops or won’t start if not clicked in the down position as if in use - when stood up it use to continue but the top handle lid would flick open - no real suction when in use and I’ve check no visible blockage help!!!
Km2021 - Responder
i cannot get the vacuum to stand back up. it is locked at about a 45 degree tilt.
I have a dyson ball DC25
Harley Foust - Responder
Lost power to vaccum and sweeper does not power on
Mike - Responder
My brush head keeps coming off it doesn't seem to click in place so as I'm hoovering it comes off why
Corinne Laghaney - Responder
My problem is the wire s goin to motor I checked them with my multi meter and I have a short but it’s made one piece so I m not sure how I can jump around it
Don Horton - Responder
Mine has just stopped working. Have checked my fuses and component board and alls okay. Is there anything else I can do?
dreamspun.6 - Responder
Brush bar still not rotating after no blockages where found
khicks673 - Responder
So, here’s an answer that (if relayed) would assure the person repairing the roller brush an easy assessment of the problem: Is the roller head motor (US model) 120VAC? Knowing this, the roller head can be tested away from the vacuum body. No information exists on this small motor in the head assembly. FWIW, there is a known problem here (a broken electrical harness wire) that can cause the roller head to stop working, and goes quite beyond simply cleaning the roller head - is the motor receiving electricity? Is the motor broken? Since the roller head replacement costs $125, wouldn’t it be nice to know that the motor is NOT THE PROBLEM? NOTE: This wiring harness is a known issue in the swivel-ball models in particular, and yet it is not mentioned here in this ‘help’ forum. Rather lame, IMO. Before you invest another $200+ into a product that cost $400, think twice. Thank you, Dyson for clogging our landfills with HD plastic, PVC coated copper motor armature wire and whatever else is in this product.
Rooster Ross - Responder
The wand and hose on my Dyson Ball Multifloor 2 won’t stay clicked in at the bottom of the vacuum. I have floor suction fine, but when pulling the wand/hose out of the base to use tools or otherwise it pulls the whole thing out of the base of the vacuum. I can’t seem to get it to click in or stay in. Is something broken potentially with that area?
Paul Zielinski - Responder
When this happens, with the metal stick part PULLED OUT of the hose, check the BOTTOM part that clicks into the base of the vacuum. There is a plastic clip part that has 7 lines that look like 7 fingers on it. If you cannot see that, maybe it has broken off.? This is the retaining clip, and it has a little STEPPED part near the top, then it goes to a thin part. So when you push the complete bottom part of the hose back, ensure to push that little clip part down and forwards UNTIL IT CLICKS INTO PLACE. If it will not do that, then maybe that clip part has broken off? You will then have to replace the hose assembly if it has.
Tony Davis -
I replaced to brushes and now it seems to stick and difficult to push. Still sucks up dirt but more difficult to push now
Aaron Galpert - Responder
vacuum is not switching from hose to floor vacuum
rileymikey829 - Responder
I can't get my cannister off the sweeper, the yellow button is stuck
tjb10 - Responder