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Device won’t power on
When device is plugged in, it won’t turn on
Faulty power cord
The Sonos Connect AC power cord is not functioning properly. Replace the power cord with another compatible one.
Faulty female power port
The power port located on the rear of the device is not functioning properly. To fix this issue, the power supply will have to be replaced. To do so, refer to our repair guide located here.
Device won’t connect to WiFi
When the Connect is powered on, it won’t connect to WiFi
Router not connected
Ensure that the router that you are connecting to is connected to the internet. Once the router is connected to the internet, you can hardwire the Connect for initial setup with your network.
Portable device or laptop not connected to the same network
Ensure that your portable device or laptop is connected to the same network that the Sonos Connect is connected to. The Connect cannot be connected to a mobile data or foreign WiFi network.
The Connect was never set up for WiFi use
Before the Connect can be used over a WiFi connection, it has to be initially set up by hardwiring to the router. Connect the Connect to the router with an ethernet cable and locate the Connect on your network using the Sonos Controller app. After this has been done, follow the steps in the app to set up the Connect for wireless use.
Device won’t play through external speakers
When the device is on and connected to WiFi, no audio is coming from the speakers
Volume muted
Make sure that the mute button on the Connect is not depressed. If it is, press it to unmute the volume. Also, make sure the volume in the app is turned up. To do this, either increase the volume using the rocker on your phone or laptop, or drag the slider in the Sonos Controller App.
RCA cables not connected
On the rear of the device, the red and white connections require a RCA cable to connect to external speakers. Also there is an optical audio connection or coaxial connection that can be used. Only one of the audio outs is required for external speakers.
Equipe
IUPUI, Team 3-2, Baechle Spring 2016 Membro de IUPUI, Team 3-2, Baechle Spring 2016
IUPUI-BAECHLE-S16S3G2
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Autoria de 4 guias
16 comentários
On my unit only one of the stereo channels is functioning. When I switch speakers between channels the audio is not present on the same output channel, i.e. The speakers are functioning properly. I suspect a blown output channel but. Could this be a problem between the base unit and the amp?
jjobrien48 - Responder
Probable interna fault
Jim Warren - Responder
The light on my unit does not come on and it does not show up in the app. But the unit is warm so I think it is getting power.
Ed C - Responder
Same as Ed C, My Connect suddenly dropped off the list of ‘rooms’ and will no longer connect to wifi or via ethernet. It will not ‘reboot’ by on off or by switching on whilst holding pause button. When switched on, the white light comes on for approximately 4 seconds then goes out. Nothing else happens. It gets warm, The rear digital out port has an active red light showing inside but the Connect remains unseen by the system. I have rebooted my router. My other sonos speakers all continue to work fine. Has anyone else had this problem and is there a known remedy please?
Keith - Responder
I have this exact same issue. Did you get it resolved? Can’t seem to find any solution, but you have the best description!
Banjopikr -
Did you ever get this resolved? I'm having the exact same problem. Light comes on for four seconds then nothing.. any help would be greatly appreciated
Aaron Thompson -
Did anyone ever get help with this problem? I see no responses and I have same issue! Lost the main box when I switched to new WiFi and got the Sonos speaker to work but not the base which is connected to our stereo. So frustrating!
Nancy Rives - Responder
I have same issue! Its now a paper weight. Bought a new unit, its connected just fine BUT now the volume to system sounds a million miles away. No volume control whatsoever
Dani Jurnak -
No sound in the speakers.
Francisco Juanillo - Responder
No sound in the speakers
Francisco Juanillo - Responder
Green light on amp, showing activity on my device but not paying audio.
any suggestions?
Spud Jones - Responder
My Connect is on.. all speaker cables connected properly.. but no sound coming out of them.
When turn up volume, it goes back down by itself? led lights keep bliniking from white and amber
Ronnie Grimberg - Responder
Here’s what a guy selling a Sonos Connect on ebay wrote: “The problem is that the capacitors used in these units are cheap and they fail with time. The problem is made worse with use (since these devices never really power down), but that is not the cause -- I have opened up 10 year old units that were in brand new condition and found the capacitors failing. Failing capacitors change shape (bulge) and/or leak. As this happens, their electrical characteristics change, and they don't operate as they should. Symptoms of bad capacitors include trouble booting up, random reboots, random network disconnections, or other communication errors that prevent the device from working as it should. I open these up and replace the problematic capacitors. I use better replacement parts than the original ones, and as a result the device will last for many years.” Here’s the link to the actual page on ebay: https://www.ebay.com/itm/114748371243?ha... I hope this helps.
Michael Teng - Responder
@curious8 My connect:Amp just died too. How do you get hold of this eBay guy?
SamS - Responder
Sonos repair guy https://www.ebay.com/sch/*tc/m.html?_trk...
Haitham - Responder
I just repaired my Sonos Connect that stopped working after about 10 years in operation.
Symptoms: No correct boot, flickering front LED, no connection nor sound
After opening in line with the Fixit guide, I found smoke marks around the largest capacitor on the power supply board. Other parts just had some smoke marks but after careful cleaning no other signs of destruction.
Thus I ordered a new 22 μF 400V TH 105°C Elko, cut the connections of the old one at a distant of about 6mm from the PCB (did not want to solder on the board directly), put some insulation around the Elko (as it touches some the PCB components) and soldered it to the 6mm connections.
After closing the casing, plugging in the power and the ethernet, it connects and plays the music as before.
All above is very simple without the need of removing any boards.
(The Elko was about 2 EUR but is surely cheaper if you have a good source).
As often, electronics problems originate from the simple components!
Hope this helps others too.
RWF - Responder