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Frozen Screen

The screen is unresponsive or not moving when someone touches it. 

Restart Needed

To start with the most simple of troubleshooting solutions. Restart your Kindle by holding down the button for 40 seconds or until the screen goes dark. After 30 seconds push the power button again to turn your Kindle back on.

Download in progress

If you have apps or are installing a software update you may experience slowness in the screen or responsive actions. The kindle will also sometimes be slow after an update with a large amount of content. Wait until the downloads have completed.

Temperature

If the kindle is too hot or too cold then the screen may lock up and be unresponsive. Avoid using the Kindle in extreme conditions so this symptom does not happen.

Dirty Screen

The screen may be dirty or smudged in some places. Avoid using after eating greasy food, wearing gloves, or after using lotion. Use a cloth to wipe down your screen to clean off the dirt and smudges that may be causing your screen to be unresponsive.


Faulty power and volume buttons

The power and volume buttons are unresponsive.

Buttons are unresponsive

If the button is unresponsive restart the kindle. ++++

Buttons are damaged

If buttons are damaged then they will need to be replaced. Take the tablet to your nearest phone repair store to replace the buttons.


Wi-Fi connectivity issues

The kindle will not connect to the wifi or wifi is not working while connected.

Wi-Fi is not enabled

Make sure Wi-Fi is enabled in the Kindles settings to successfully connect to the internet.

Restart your Kindle and Router or Modem Issues

If your router/modem is not connected properly there will be connectivity issues with the wifi on your tablet. Check to make sure if they are connected properly and are working properly. Restart your router and/or modem. If the problem persists contact your service provider.

Battery Issues

The battery is not working as efficiently as it should be.


Kindle should be plugged in with a charger that has been tested to work with another device and if it still does not charge, then the battery will need to be replaced. The battery will also diminish over time and won’t hold a charge as long as it did when first purchased.


Speaker Issues

No sound coming from the speakers


When there is no sound coming from the speakers, first check the volume button at the top. Push it on the right side of the volume button to see if the speakers were muted.

If that does not work, check to see if the media you are observing has sound. If the media that you are observing has sound, see if you can raise the volume on it or if it even has sound capabilities. If the issues persist to make sure that it is not connected to any other devices via Bluetooth. If the issue still isn’t taken care of you may have to have speakers repaired or tablet replaced.


Forgotten Passcode

The user does not remember Kindle Passcode.


Factory Reset Required

If the User has forgotten the Kindle Passcode, then a factory reset is required. During a factory reset, all data will be deleted from the device itself but can later be retrieved through the users' Amazon account. To factory reset the device, the user must enter “111222777” as the passcode.



LED Circuit Board is faulty 

The touch screen is not working


If the touch screen is not working the circuit board may be faulty, and may need to be replaced.  You can check this by touching the screen and seeing if anything happens, or if it registers by looking at the screen.





Cited Sources


GP. (2010). Retrieved from https://www.amazon.com/gp/help/customer/....



Kindle 7th Generation Troubleshooting. (n.d.). Retrieved from Kindle 7th Generation Troubleshooting.


20 comentários

My kindle is telling me audible playback cannot occur because there was an error. ??

Carol - Responder

2nd Kindle Fire with Charging port malfunction, please advise! Kindle is out of warranty.

John Davis - Responder

Sound and notification button turns up to high by its self.

Robie58@msn.com

Louise R - Responder

My fire tablet jumps all over while trying to read a book. The page shimmies and shakes and then starts going backward and forward on its own.

sallypbee - Responder

I added a SanDisk 128 gig micro card, every other time that I startup my Fire Hd10 the card is not found. If I reboot the Fire the it will find it again. Why is this happening?

John Romano - Responder

won’t connect to the internet. tried restarting modem and router.Nothing

lobsterlady1229 - Responder

My tablet is fire hd 10 7th generation

when I tried to start it, doesn’t work

stillbill33 - Responder

All of a sudden ally games won't stay open. I open them and they close within 3 seconds.

msbug1958 - Responder

tablet will not restart

joylynnechapman - Responder

Showing 1% charge after several hours charge. New battery or charging port?

john.mathews - Responder

My kindle fire 7 keeps telling me that my device is very low on storage. I have installed an SD card that has 59.27GB free out of 59.45GB, but I can’t put anything on it to free up the device.

Ginny

Ginny Murray - Responder

my 7 generation fire tablet has no read now or buy buttons

Gordon Musgrave - Responder

I've had my 2 days and used one time because it literally wouldn't hold a charge and now it won't even come on.

teressapope - Responder

Fire HD 10 7th gen still no sound either way beside bluetooth

Joe Narviz - Responder

Keeps suddenly zooming in by its self when playing a game so you can't see the full screen content

pip w - Responder

Subjects looked up won't stay open, goes back to games page.

Beth Sytsema - Responder

my new 10 inch library is missing from the top of my screen. i can't get to my books. that is why i bought this one. i have other kindle fires that are working. i am very disappointed.

Patricia Ann Drissell - Responder

My kindle he fits keeps switching off even when fully charged. It happens quite frequently.

What could be the problem?

Thanks

D Chung

Roy - Responder

My Amazon fire tablet registers touch but a lot of the time it doesn’t. What should I do to fix it?

Jordan MacDonald - Responder

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