Look at the side of the board is it twisted a little bit or not? If you set it on the ground without stepping on it look at the wheels if 1 or 2 comes off the ground then it is most likely twisted(This happens naturally). Have you hit any curbs, mailboxes, etc. If it is twisted then sadly there is no way to fix it without cracking or snapping the board. (I have had the same problem with my board.) Sincerely - Cody R