Rep: 11
1
hellow,
my moto z keep restarting and some time it stop for a few hours or days,
when in connected it to the charger it stop restarting when i plug out the charger it will restart after minutes or hours ?
thanks
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Rep: 449,1 mil
11
366
1,4 mil
Hi @sharara ,
Try using the phone in safe mode and see if the problem still occurs.
If it doesn’t occur in safe mode (allow enough time to be sure) and it is operating on the battery only, then a downloaded app is the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and run the phone in normal mode between each uninstall to see if it operates correctly. Once it does then the last downloaded app that was uninstalled is the cause.
If it still occurs in safe mode and if it only has problems when working on the battery only, then perhaps the battery is failing and needs to be replaced.
Here’s a link to the ifixit Moto Z Battery Replacement guide, which may be of some help.
Replacement batteries are available online. Just search for Moto Z battery to get results for suppliers of the part. Ensure that it is suitable for your exact model number.
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thank you jayeff
i will do
Hi jayeff
the restart problem is still occurs in safe mode and only stop when i put it on charging
so as you said the battery is failing and needs to be replaced?
Hi @sharara
Yes. It seems as though the battery is the problem.
If it were another hardware fault or a software problem which was causing this to happen normally it wouldn't matter whether you are on battery power or charger power, it would still happen
thanks alot
regards
Interestingly, coincidentally I thought this was my problem with my Moto-Z Play restarting/rebooting… in fact, it was the aftermarket case that had either aged/hardened (soft rubber extrusions to volume/power buttons) or just shrunk/tightened and it was the physical contact with the case that was restarting the phone. Simple in the end but frustrating to trouble-shoot. Thought this might help someone else with the…not so obvious.
Bill D.C.
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