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No matter how many times I run my knife thru the device it does not sharpen. What could be the problem? I am considering throwing the device away if I cannot fix it myself.
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All that thing really does is regrind the steel at the proper angle. On a good knife that needs to be done every couple of years or so. The better thing to use is a steel which does not remove metal. Here's a good video on how to do it: https://www.youtube.com/watch?v=MmO_kphe...
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Make sure you have read the manual and are following the correct sharpening procedures. This issue is also covered in our troubleshooting guide
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Try that link again.
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