Razor A Troubleshooting
The scooter feels bumpy while being ridden
A wheel is cracked or deformed
If the wheel is cracked or deformed (as in, flat in some spots), that wheel will need to be replaced. Please see our wheel replacement guide.
The handlebars are too hard or too easy to turn
Steering column need to be tightened or loosened
Please see our steering column tightening/loosening guide.
Internal bearings of steering column are clogged by debris
The scooter is most likely beyond repair. Consider contacting Razor directly.
Steering bar suddenly drops
While riding the scooter, the steering bar collapses. No matter how hard I tighten it, it won't stay in position.
The steering bar isn't tightened properly
Please see our [LINK: Guide for Tightening the Steering Columm].
The steering bar or t-tube clamp need to be replaced
At this point, tightening the clamp won't fix the problem. If the steering bar is bent or deformed, it probably needs to be replaced. However, if it is still in good condition, the problem is that the clamp is most likely broken. Determine which part(s) needs to be replaced, then see our [LINK: Razor A Teardown Guide] for help with installing the new parts.
Can't fold the scooter up
The steering column won't lock into place with the deck or into the upright position.
Folding mechanism is jammed
First, make sure that the mechanism is well-cleaned and lubricated.
If the folding mechanism appears to be working, there could be something stuck in the mechanism, keeping it locked open or closed. If possible, carefully try to dislodge any foreign materials visible in the mechanism while gently attempting to open or close the scooter. If that fails, you might need to disassemble the mechanism to clear the debris. See our [LINK: Razor A Teardown Guide] for more information.
If nothing is stuck in the mechanism, it might be broken and would require additional work.
Folding mechanism is broken
You're determined that there is nothing stuck in the mechanism, so now it's time to replace the mechanism's internals. Determine which parts need to be replaced, then see our [LINK: Razor A Teardown Guide] for help with installing the new parts.
While riding, the scooter doesn't go in the direction that I am steering
The front wheel is out of line with the steering column
Please see our front wheel straightening guide.
While riding, the scooter makes sudden, jerky stops
One or both of the wheels doesn't spin smoothly
First, spin the wheels by hand and check each for resistance. Any wheels that don't spin freely should be attended to.
Clean the outside of the wheels and bearings with a cloth, removing any visible foreign materials. If the wheels have fibers (like grass or weeds) stuck around them, you will need to pull or cut them off with pliers. Make sure that the wheel axles are lightly greased, as this will provide lubrication and prevent debris from entering the bearings in the future.
If these steps fail to correct your scooter's problems, you will have to replace the wheel bearings on the defective wheels. Please see the section dealing with replacing wheel bearings in our wheel replacement guide.
The handlebars won't stay in place no matter how much I twist them
The button on the handlebars won't click into place
Check that the buttons are working properly by pressing them into the handlebars. If they don't move, they could be jammed with some foreign material. If they aren't jammed, then the handlebars are broken and will need to be replaced.
My foot slips off the scooter
If your shoes have difficulty keeping a good grip on the deck of the scooter, it's probably because the grip tape on the deck is worn or gone.
Pressing on the brake doesn't slow down the scooter
There is a buildup of material in between brake and wheel
Clean the inside of the brake with a brush or cloth. This may require you to remove the brake from the scooter. Please see the section dealing with the brake in our [LINK: Razor A Teardown Guide].
Cannot remove handlebars from the steering column
The button on the handlebar cannot be pushed in
The button is stuck. Apply a lubricant (like WD-40) on the buttons and check them again in 15-30 minutes.