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Distorted or Black Screen
The phone screen is black even when the phone is on, or appears distorted during scrolling.
Phone Needs to be Reset
A lot of purchasers of the Moto Z Play have problems with their screen being black even if the phone still works. A potential fix to this issue is to do a hard factory reset. Connect your device to the charging cable. Hold down the power key for 10 - 20 seconds. If that doesn’t work, hold down both the power key and the volume key for 30 - 40 seconds. Use the volume down key to scroll to “Recovery” and the volume up key to confirm. Press and hold the power button when the Android logo appears.
Warning: If the phone is not charged past 5% or plugged into the charging cable, it may not turn back on when you reset it.'
Screen is Installed Upside Down
If the display is distorted when you scroll up or down on your phone, the screen could be on upside-down. Remove and replace the screen in the correct direction using this guide.
Battery Won’t Charge
After plugging in the charger to the phone, the battery will not charge.
Phone Needs to be Reset
If the screen is black and does not power on while charging, press and hold the Power button for 5-10 seconds. If device still does not turn on, wait 1-2 minutes, then perform the process again.
Device Needs to be Charged in Safe Mode
It is likely that if the device is not charging properly, the device charges in factory mode. A usual cause can be downloaded applications that force the device to restart itself, freeze, crash, or lag. Safe mode starts the device without the interaction of 3rd party applications. To Enable Safe Mode (if device is off):
- Press the Power button
- Press and hold the volume down button as soon as the Motorola logo shows up on the screen.
- Keep holding button until animation ends and the device will start in safe mode.
While in safe mode, use the device normally and if the device works, it is likely that a recently downloaded application is the cause of your problems.
To remove application:
- Go to Play Store
- Go to Menu
- Go to My apps & games
- Touch the application you want to remove
- Touch Uninstall, and press OK
- After removing the app that’s causing the problem, exit from safe mode by restarting your device.
Charging Port is Dirty
Lint, dust, and debris can easily get stuck in the charging port and block the charging cable from fully connecting. Try inserting a small needle or paperclip into the charging port and gently moving it or sliding it around. Repeat this process until you are no longer removing lint and debris from the charging port.
Battery Needs to be Replaced
At some point, the battery on your phone won't be able to hold a charge anymore. It might be time to replace your battery, using this guide.
Charging Port Has Bent or Broken Pins
If the charging cable does not fit into the charging port, it is likely that the charging pin is bent in the phone. It can be bent back into place and straightened to fit into the charging cable.
Charger is Not Designed for Device
Often times, devices require specific charging cables. Make sure you are using the charging cable that came with the device, and not a third party charging cable.
Cracking/Popping from Speaker Before Audio is Played
Before any sound starts playing from the speakers, there is a popping or cracking noise which can occur before ringtones, notification sounds, watching videos, keyboard sounds, and sending text messages.
Moto Voice and Bluetooth Are Both Turned On
This cracking/ popping sound often occurs when you have the Moto Voice feature setup and then you turn the Bluetooth feature on. Try turning one of the features off.
Phone Needs to be Reset
If the speaker crackling is a software issue, then a hard factory reset will should solve the problem. Connect your device to the charging cable. Hold down the power key for 10 - 20 seconds. If that doesn’t work, hold down both the power key and the volume key for 30 - 40 seconds. Use the volume down key to scroll to “Recovery” and the volume up key to confirm. Press and hold the power button when the Android logo appears.
Warning: If the phone is not charged past 5% or plugged into the charging cable, it may not turn back on when you reset it.
Speaker Need to be Replaced
The speaker can wear out and break down over time or from misuse. Try replacing your speaker using this guide.
Frozen Display Screen
An image is visible on the screen, but no actions by the user seem to have any effect.
Phone Needs to be Restarted
Most of the time all that is required to “wake up” an unresponsive device is a simple restart.
Connect your device to the charging cable. Hold down the power key for 10 - 20 seconds. If that doesn’t work, hold down both the power key and the volume key for 30 - 40 seconds. Use the volume down key to scroll to “Recovery” and the volume up key to confirm. Press and hold the power button when the Android logo appears.
Warning: If the phone is not charged past 5% or plugged into the charging cable, it may not turn back on when you reset it.
Cracked or Shattered Screen
The glass screen is cracked or shattered.
Screen Needs to be Replaced
The Moto Z Play may or may not still be functional, but the display may be cosmetically damaged. Unfortunately the glass and digitizer are a single unit and must be purchased together. The screen may be purchased here, but be sure to select the correct color.
The Motorola Moto Z Play screen replacement guide may be found here.
Equipe
Cal Poly, Team S15-G4, Livingston Fall 2017 Membro de Cal Poly, Team S15-G4, Livingston Fall 2017
CPSU-LIVINGSTON-F17S15G4
4 Membros
Autoria de 16 guias
43 comentários
Phone is not ringing from the speakers when the headphones are pugged in. Plz fix it
sankara rao Muddada - Responder
i am not able to hear the ringtone from the speakers while headphones are plugged in. Plz fix it
sankara rao Muddada - Responder
ringtone is working when headphone is plugged in on my Moto Z play . plz give solution
sankara rao Muddada - Responder
I’ve replaced the digitizer on the Moto Z play and it will not pick up touch unless I already have a finger on the screen. This is the second screen I’ve tried from two different companies. Any thoughts?
Clyde Sacrofft - Responder
Phone is responsive, but continues with black screen even after several restarts.
Jesabel Cruz - Responder
i had this issue and returned to motorola as i was still under warranty.
Duane McMahon -
I can hear but just a black screen
Sedrick Frierson1 -
same issue here ?
Sam Slater -
Its not possible to install the screen upside down! That is such a bizarre advice!
Does anyone have any tips for getting annew screen seated flat? For the life of me i cannot get the new screen to sit flush with the edges, i suspect its related to the flex circuit on the back of the new screen.
Samuel Porter - Responder
My phone was working all day and then I come home and when I try to turn it on I just see a small flash of glitchey-ness on the top right corner. It can still take pictures, I can hear notifications, and the fingerprint and power button work but the screen is just completely black. Please help!
Sasha Nodine - Responder
My screen is black it won't charge and it wont come on at all even when plugged up to the charger. What do i need to do or is the phone beyond repair?
wandaldaniels - Responder
My screen is working ok, but the top started to peal. I thought it was a screen protector and tried to peal it back the rest of the way. It tore and left a sticky residue. Verizon store and Best buy Geek squad (nice guys) could not clean!! It is really sticky? Help.
Sharon Susa - Responder
Can't get my phone to charge when hooked up to charger just going down in battery present please help.
Tyler Otto - Responder
moto z play xt1635-02 display getting dark when i have incoming call
nikbou2 - Responder
Restarting the phone is the lamest solution ever. I’m doing this everyday! Getting tired of it. It’s the software that needs fixing! I have Android Oreo 8.0, and have had freeze and lag issues since Android 7.1.1.. . Please fix this mess.
Ladan “SpeedySportySpice” - Responder
I am charging my Z play and it's not increasing from 10 % to above..It's been on charging for 1 hour and the charge is not increasing.Whereas from using part it's not showing any battery low signs I am continuously watching videos and listening to stuff..It's not going dead.Another thing yesterday after factory reset it was at 39% and a restart showed a change of 89%, Today when it reached 10% , Connected it to charger ,, it should charge where it was getting warm on battery back and charge decreased gradually from 20% to 10%.Now it's charge is stable at 10% from 1 hour.I have cleaned it's port too.
Nitin - Responder
I have basically tried all the methods to charge the moto z play, Which included changing the battery as well. When connected with the charger it does show charging but it would not charge and the moment it is removed from the mains, it switches off.
Resolution:
Upon closer inspection, i found that the charging IC was the reason the phone was not picking up the charge or charging the battery. The IC number was practically invisible and i used the camera of Samsung EDGE 7 on 8X zoom to read the IC number. Once that was done, the second uphill task was to procure the IC. But Problem Solved.
IC number : TRAB G50
Anurag - Responder
Does your problem solved or not cause i also have same
Muhammad Zubair -
After just over 1 year, the battery will go bad and need to be replaced?! I’ve had my phone just over a year and already having issues with the battery. Not cool motorola >:-(
Lauren Sindelar - Responder
My display screen is showing a little darker screen halfway up and flashing a few seconds when changing apps.
Therese Reed - Responder
Phone doesn't on and phone being too much hot while charging and pressing power key and volume button phone vibrate but display doesn't on
Krishna Saparia - Responder
Hi! I changed the battery, but after that the screen doesn't work, but the touch screen works. I don´t have image. What can be?
Marco Fazzi - Responder
I'm not able to receive messages. I'm the app settings it says it's setting up.
Brian Hetzler - Responder
Moto voice has taken over by keypad. I cannot text nor type anything into my phone. Safemode is also a proble. It won’t let me into What’s App.
weingartner - Responder
I cannot change my e-mail, and numerous other problems with the Moto X4, no manual and no help with trouble shooting. This android is the worst phone I have ever owned!!!!!
weingartner - Responder
My phone detect sim but no nertwok
romeokamangira - Responder
Yesterday my mobile was down then its not turned on then i applied it to charging then turned on and charging is doing 0 show percent I spent 30 minutes on charging niche but still 1 per cent was not charging and i When i did it removed from charging became OFF CQA app auto-installed in my phone Plz Help (Moto Z Force)
Majid Khan - Responder
esquema eletrico do xt 1635-02
carvalhoclovis - Responder
preciso do esquema eletrico do xt 1635-02
carvalhoclovis - Responder
Three menu switch not working rest all touch full worked properly please give me solution
Raghu Jasrotia - Responder
I am having problem with moto z play droid
I did everything to fix charging issue but everything is perfect from hardware and software
Phone is directly on with charger is showing 0% once charger unplug from wall it will be off
I want to fix this issue I really love my z play droid is there anyone can help me ?
Ahmed - Responder
Do you got any solution of it or not cause i also have same problem
Muhammad Zubair -
Charging not saving problem
PANDA GAMING - Responder
Phone icon on screen has a small green ball at 1:00 position. I cannot pull up the phone screen with the dial/recent/contacts header. Jim Bistok
bistokj - Responder
I have replaced the lcd 2 times and it keeps going black after 3 or 4 days if use. The phone is on but nothing on the screen and finger print reader doesn't work
ruger_ready - Responder
my phone turns on but the screen is black and the screen is cracked and I can still hear the notifications on vibrate. I know what to do. I even took out the sd card as well. plz help me
John Thomas Anderson - Responder
This phone is a nightmare can't find anything on it it's not a typical android nothing works to help find things you want to do.
Sharon Martin - Responder
Why should I have to pay a fee to find where you put things on this phone. Just to have help figuring out where to locate simple tasks?
Sharon Martin - Responder
Is there no support unless you pay someone fitbit?
Sharon Martin - Responder
“Screen is Installed Upside Down”
How the heck can the screen be installed upside down? The screen cable won’t be anywhere near the ZIF socket.
Chris Volpe - Responder
I have Moto G5
I HATE this Phone
Black screen all the time, phone rings, I lose call because I can't change the Black screen.
I hate to Install an App Raise to Answer to answer my phone.
Soon as I can I'm going to finish paying T Mobile for it and STOMP it to death. Then run my car over it.
It fades to black all the time.
Peoplebcany hear me, I lose call both outgoing and incoming.
And to get it to bright up again. I push the on botton multiple times, it won't respond to touch screen tapping either.
What features do I like?
None of them. I want and bought a phone...... That's what I need,. I don't care about your camera or processors. I want to use the darn PHONE and be able to SEE and HEAR who is calling.
It's a frustrating waste of good money. Get a Samsung even a cheap one. It will SAVE you a lot of aggrevation
Ms. Lorain - Responder
I just replaced the screen on a moto z2 Force. The screen does not wake when receiving an incoming call. And no buttons work while the phone is ringing. Any ideas on what this could be? I've searched for related issued with a proximity sensor.
Lenny Davis - Responder
I can't use my sim card in this phone
Benmar Nice - Responder