HP Pavilion x360 15-bk152nr Troubleshooting

Keyboard keys do not depress after being pressed

If debris is stuck underneath your keyboard, it may cause the keys to stick when they are pressed.  Removing this debris may fix the problem. If you see debris present under the keys, you can use compressed air to blow the debris out from under the keys. You may also try using a toothpick or paperclip to dig it out, or remove individual keys in order to clean underneath them.

If problems with the keyboard persist after cleaning, the keyboard itself may be faulty.  In this case, replacing the keyboard may be required.[link]

The battery drains quickly when unplugged from the charger

You may be able to adjust battery settings through Windows Settings to increase the battery life of your laptop.  Some presets should be available, as well as a battery saving mode. Some of these presets can be adjusted further as well, and startup programs can be disabled through Task Manager to improve battery life.  If battery life continues to be problematic after changing these settings consider replacing your battery.

If other solutions don’t fix the problem, consider replacing your battery.  Remove the faulty battery and replace it with a new battery.[link]

After moving a finger across the touch pad, there is noticeable delay before the cursor moves

    Delayed responses from the touchpad may be caused by improper settings. To adjust these settings perform the following steps:

1. Open the Synaptic Point Device Properties.
2. Click the Device Settings tab and then select the Settings box.
3. Expand the Pointing menu and then expand the Sensitivity menu.
4. Select Touch Sensitivity and slide the sensitivity meter from "2" to "1."
5. Press OK.

A broken or defective touchpad may be the cause of the delayed response, so replacing the touchpad may be necessary.[link]

Programs run slowly on the laptop

You may have an excessive number of programs running on your computer.  Consider using Windows Task Manager to see which programs are using large amounts of computer resources. Once you’ve identified programs that are using large amounts of resources, use Add Or Remove Programs to uninstall those programs.

Faulty or insufficient RAM may cause programs to perform poorly on your computer.  Consider replacing or adding more RAM.[link]

Your hard drive may simply be too full to perform optimally.  Consider removing old or unimportant files from your system to free up space.  Navigating through Settings to System and then Storage will allow you to see many options available through Windows to manage storage space.  If the problem persists you may need to replace your hard drive.

If other solutions have not yielded results, consider replacing the hard drive.[link]

Files are corrupted, take a long time to open or there is a bootup warning about the condition of the hard drive.

Your hard drive may simply be too full to perform optimally.  Consider removing old or unimportant files from your system to free up space.  Navigating through Settings to System and then Storage will allow you to see many options available through Windows to manage storage space.  If the problem persists you may need to replace your hard drive.

If other solutions have not yielded results, consider replacing the hard drive.[link]