Acer Aspire AS3810TZ-4806 Troubleshooting

Laptop will power on; however, there is no screen display.

Listen to the laptop and check to see if you hear any sound. If you do not hear any sound move onto the next symptom.

Check to see if the power cable is connected correctly. Make sure both cables are plugged into both ends of the AC Adapter correctly. If the laptop only functions when plugged in, that means the battery is dead or inoperative. If that is the case, the battery will need to be replaced.

(INSERT LINK TO BATTERY REPLACEMENT)

External display

To verify that the laptop graphics card is not defective, connect the laptop to another display. If the external display works perfectly then the internal laptop display is faulty and will need to be replaced.

(INSERT LINK TO DISPLAY REPLACEMENT)

Hardware display

After following the steps above, and the screen remains defective, there is a hardware issue. The most common hardware issues consist of a disconnected cable, a bad LCD power inverter, a bad CCFL or backlight.

Computer is running and working but constantly freezes.

First open the back panel of your laptop to access the cooling fans. After this you should be able to see a fan on the back of your laptop, clean off this fan with either a tissue paper or a can of compressed air.

First check if your hard drive is full of data, you can check this by going into “File Explorer”, and right clicking the storage device (usually the “C:” drive) tab. After this a drop down menu should appear with a tab “properties” at the bottom, go into that tab. Once in the properties tab there you will be able to see how much of your hard drive is occupied. To fix a slow hard drive either use a disk cleaner program to free up space on your storage device, or upgrade your storage device’s capacity. To replace your hard drive follow the steps in the hard drive replacement guide.

(INSERT LINK TO HARD DRIVE REPLACEMENT)

Files will not open, or documents will not load.

First open the back panel of your laptop to access the cooling fans. After this you should be able to see a fan on the back of your laptop, clean off this fan with either a tissue paper or a can of compressed air.

Follow the steps in the repair guide to open up your laptop’s hard drive compartment to reconnect your hard drive to the laptop.

(INSERT LINK TO HARD DRIVE REPLACEMENT)

The track-pad is not moving with the pointer on the screen.

In the top right hand corner of the touch pad, there is a small little button that turns the internal touch pad on and off. Click it once to toggle between off and on.

If the touch pad does not work, follow the following steps to fix the issue. Make sure that the touch pad cables are connected correctly. If they are and the touch pad still does not work. Replace the touch pad. Lastly, replace the system board if the problem persists.

(INSERT LINK TO REPLACE TOUCH PAD)

Laptop battery does not last long.

Follow the following steps to verify the symptom of the problem. First, remove the battery pack. In order to do that, you will need to push in on both buttons near the battery and it should slide out. After this you will then need to connect the power adapter and check to see if any power is provided. Then disconnect the power adapter and install the battery pack and check if power is supplied. If it is a power problem check the steps for the next symptom.

First, make sure the power adapter cable is unplugged from the laptop. Once that is done measure the power voltage coming at the from the cable. *insert what the voltage should be* If the voltage is not correct to the requirements, replace the power adapter. If the voltage is not the issue, then the system board will need to be replaced.

Follow the following steps to check the battery pack. First, power off the computer completely. Then remove the batter by pushing on both buttons near the battery so it can latch off. Measure voltage with a voltmeter, if the voltage is less than 7. 5, the battery will need to be replaced.

(INSERT LINK TO BATTERY REPLACEMENT)