Blu-ray disk is really stuck in external USB disk burner
Hello again iFixit community. I've come to you all once again in a time of need. I am also posting on behalf of a friend of mine, and I don't have the device immediately in front of me, but any advice that can be given would be greatly appreciated.
I have a disk that is "really stuck", and potentially physically jammed inside the drive. Attempting to eject the disk from the computer was unsuccessful in removing the disk, and is only resulting in a grinding sound. (I don't have audio yet, but will update once I have my hands on the drive.)
Troubleshooting Steps Attempted so Far
I don't have the drive with me, and as a result I am unable to conduct the normal troubleshooting steps myself, but we have attempted ejecting the disk from the computer, and using the Emergency Eject Pin-hole with minimal success.
Any help is always greatly appreciated.