After I changed the batteries in the Elmo, the Elmo would not vibrate. I could the motor turning, but no vibrating. A small white piece was moving around in the motor compartment. I don't know how to fix it.
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The small white piece is probably the gear that attaches to the motor shaft. Open it up and try to put that gear back onto the motor
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I have the exact same issue. The small gear broke in two. I am trying to find the exact part to replace it but am unsure of the size to get. I remember it had 9 teeth. I got an assorted pack off Amazon but none of them are both the proper size to fit on the spindle and the right size to match up with the spinning gear
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