doesn't open, hard restart, recharge and recognized on computer

Question

Kindle Paperwhite 3ª Geração

Esta iteração da série Kindle Paperwhite da Amazon foi lançada em 30 de junho de 2015. O Kindle Paperwhite 3ª geração é um tablet com tela de leitura de 300 PPI de 6 polegadas com Wi-Fi. O número do modelo designado é DP75SDI.

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Turan Tanrıverdi @turantanriverdi

Rep: 49

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Postado: 7 de jan de 2018

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doesn't open, hard restart, recharge and recognized on computer

Hello,

I have a paperwhite. Everything was normal until yesterday. I had recharged it on saturday. I used it on saturday and sunday (there should be still pretty much battery). But i couldn't open it on sunday evening. Couldn't restart/hard reset it. I plugged it on my computer. It didn't show up on my computer. Even if battery is dead, i thought i could see it on my computer as a USB stick. I charged it for 10 hours but still battery lamp is orange not green. What is the problem ?

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Nir weiss @incognitonir Rep: 13 1 · Answer 1 · 2019-10-23T15:35:36-07:00

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Nir weiss @incognitonir

Rep: 13

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Postado: 23 de out de 2019

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I had the same thing happen to me twice already and both times the same thing solved it for me

I took my kindle out of the charger I took its case off and just left it bare.

I then left it face down on my nightstand and waited for a little less than 24 hours (i suggest waiting the full 24 hour time though just in case) and finally the kindle completed its restart sequence

I think this worked cause that the problem occurred right after you restarted so the kindle just needed to get some time to restart (i’m not sure if taking off the case and taking it out of the charger was necessary but u should still try it b/c thats how it worked for me)

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Tree Thom @treetopau Rep: 1 · Answer 2 · 2018-04-02T17:30:30-07:00

I found another page where everyone was saying hold down the power button for at least 30 seconds and it will reset the paperwhite. Resetting doesn't work for everyone. It didn't work for me. My paperwhite has said critical battery recharge now for 3 weeks. (yeah it is still on) Nothing happens and I held the button down for over a minute. Amazon sent me a replacement. It has an orange light while charging. The light turns green. I try to use it. I read for 20 minutes then I have to do something. The kindle goes to sleep. Then less than 30 seconds later I get a battery with an exclamation point on the screen. I have had the kindle for 4 days, read a total of 1 hour and charged it a total of 36 hours. Some replacement. Now I am waiting on Paperwhite the third to show up. I am getting worried there is a problem with the batteries and they are going to start catching on fire like the Kindle Fires did.