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+ | [title|Computer Warranty Repairs for Refurbishers] |
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[summary_image|232858] | |
''This wiki is part of a series of [[Manuals for Computer Refurbishers]].'' | |
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=== Warranty repairs === | |
* Most Microsoft Registered Refurbishers offer a warranty on hardware and installed software. | |
- | * We will discuss the steps to take with the: |
+ | * We will discuss the steps to take with the: |
** diagnosis of the problem | |
** options for repair | |
* If the computer has not been infected and the repairs haven’t worked, discuss the available solutions with the client. If the computer can be booted but the operating system is not working correctly, the OS will need to be reinstalled and all of the documents and photos may be lost. | |
* If the operating system will need to be reinstalled, does the client have important documents or photographs on the computer? | |
- | * Bart’s mini PE can transfer important files to an external drive to be reloaded later. |
+ | * Bart’s mini PE can transfer important files to an external drive to be reloaded later. |
* Another option is to run the anti-virus on the drive and keep it as a secondary drive in the computer. You may want to charge the client for an extra drive where you will install the operating system and programs. If you use the cloning procedures discussed in [[Loading_Software_for_Refurbishers|loading software]], this should not take long. | |
* You may want to offer the client the option to upgrade to another, newer, already set-up computer for a small fee so they won’t have to wait for the repairs. | |
* If the computer is running very slowly, programs may be running in the background. Press Ctrl-Alt-Del keys at the same time and start the Task Manager. Find out what Applications are running. Is something running that shouldn’t be? Also check out Processes and see what is running that is taking up the processor’s resources. | |
* Generally, we don’t want to spend a lot of time on repairs. We prefer to back-up the client’s documents and reload the drive using cloning or Sysprep. | |
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