Blue connection not turning on
When I try to enable my Bluetooth through the status bar or in the settings the nob Icon will not turn on. However my wifi connectivity still works perfectly
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@bwalyamataka since your WiFi still works you may have issues on a component level. First you must rule out that this is a software issue.
First start your phone in safe mode. To place it in safe mode, use the Samsung instructions from here Once in Safe mode give it a try and see if it works now. If so, you know that you have a bad 3rd party App on your phone. It will not tell you which one so you will have to delete one after the other until you find the one that causes this issue.
If it does not get better in Safe mode, it is not an App etc. and you can exit safe mode.
Check the Bluetooth firmware version of your phone by dialing ****#2663#*** and see if it shows up properly. ******Anything after that would lead me to having to check the components on the board. Looks like your phone is a SM-G977. There are no free schematics out there but you can can get them through fee-for-service $$
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Try wiping the cache partition and check if that resolves the problem.
Go to Wipe Cache Partition → Samsung
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5 comentários
Did this happen after an update?
por Markus Norstrøm
Please see if phone reset helps
por Asha Kanta Sharma
@oldturkey03 I highly appreciate the feedback, I just tried the Safe mode trick and still had no luck. I now strongly believe that the issue might be hardware related.
por Bwalya Mataka
@markusnorstroem Not necessarily, I used the phone for over a year and a half with the latest update. I believe the issue might be hardware related.
por Bwalya Mataka
@i_am_the_cosmos unfortunately that did not work, I tried a network reset and still had no luck. Thank you for your input
por Bwalya Mataka