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High performance tablet computer released by Apple on November 11, 2015. Model A1584.

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iPad Pro 12.9 touchscreen is unresponsive from time to time

I bought the iPad Pro 3 months after released date until now. Recently my iPad Pro sometimes unresponsive to any kind of tap but as far as I know 5 finger gesture still works but 1/2 fingers tap and swipe is not possible.

I can return to home just like pressing the home button by swipe with 5 fingers.

During unresponsive I cannot

- tap with 1 finger.

- swipe left and right with 1 finger.

- swipe with 2 finger

- zoom in zoom out with 2 finger.

I haven't made any update since I got it from Apple. iOS 10.2

At first I I tried to tap and it doesn't respond but keep tapping it sometimes works. Not so often but I dislike it when it occurs during gaming. Leave it rest awhile and it just back online as it used to be about a couple minutes.

So I made another test by using apple pencil when touchscreen is unresponsive and it works apple pencil works like normal.

I am never drop the iPad, nor crash it against something let say I am taking care of it like a little chid.

Update (06/01/2018)

Now I see where the problem came from. I leave the Apple Pencil battery to runs out completely. Now touchscreen is solved but when I plugged the Apple Pencil back just within a first 3 seconds I having a same issue again.

Update (09/23/2018)

After iOS 12 the problem still there even it’s a bit less but it seems to occur from some kind of angle and rotation. Shaking iPad Pro a few times seems to be the best way to fix the issue temporary. I have to shake it a lot when I am playing in bed.

Update (10/01/2018)

I think one of the problem that I believe in… Must be the iPad fault itself (bending). I mean the material that made or construct the iPad Pro is as thin as iPad mini so it is easily to bend.

I am noticed this problem because I am once visit the shop and staff put my iPad pro 12.9 on the table and told me that very very slightly of iPad pro is bend. I think because this bend causing touchscreen sensitivity to not working properly in some certain angle, especially in landscape mode. However I am still having problem in portrait mode also when playing Clash Royale. There are some kind of hardware system or piece that determine what angle of iPad pro is and rotate the screen for. So while this problem occur I am also seeing my iPad Pro doesn’t rotate when tilt to either from Landscape to Portrait or Portrait to landscape. Shaking like !&&* is one of the best calibration but only works in a short period of time.

When playing while on bed that iPad Pro is facing down to me, also making iPad sensitivity nearly stop working.

I wish I am still have a video that I took. You all should try by changing background to apple logo. While problem occurs or screen is freezing or sensitivity is bad, You will see Apple logo background is shaking like !&&*.

Background must be set to Dynamic to see how it works.

Sensitivity is bad while playing or typing, there will be some spot or whole touchscreen stop working in very short time but can come and go many times during a few seconds period.

Screen freezing will take a lot longer and whole iPad touchscreen is not working.

Both can be temporary fixed by Shaking real hard (make sure you are holding iPad firmly so it won’t fly out)

Update (10/10/2018)

I don’t have time to get a replacement but right now All I know is iPad Pro seems to choose the time of error by it’s own. Problem always occur at night while I’m in bed. Some kind of angle or iPad orientation?

Never have this problem while working. Could be an iPad orientation that cause this problem? or because of night shift?

Something weird in my iPad Pro.

I am no longer have this problem while using before 5 PM… But problem seems to start at 8 PM and more…

Update (10/11/2018)

Anyone have this problem of shaking iPad logo. I did a clean install already so it doesn’t have so many apps like in this video but shaking still be but less occurs. This problem doesn’t occur every time when touchscreen stop working but touchscreen 100% not working when this thing occurs.

I am noticing this because I did set my background as dynamic and only apple logo and by this I can see when problem occurs.

https://www.youtube.com/watch?v=4a-kgAZv...

Update (10/13/2018)

Buy a new one is best solution for now. Today i went to Apple care and staff cannot diagnosed my iPad problem but simply replied. It’s normal for any iPad under heavy usages for many years. They do not have repair policy here but instead return and giving me a new (with a %#*@ price)

I might wait for a new iPad to come and see who will sell their iPad in very good price and condition..

or grab a new iPad instead

Update (12/17/2018)

Ok now to the last update. I found out this problem also caused in iPad Pro 3rd Gen or to say both iPad 11 and 12.9 iPad Pro 2018 also have a sensitivity issue. After talking to Apple they already addressed the issue as Static electricity which will cause to some people. While iPad seems not working to me but it is still working with Apple pencil , Rubber tip pencil also working normally. Some of my family member can use while it doesn’t respond to my finger Because something has to be with electrical discharge and static electricity in your body and finger.

Because iPad Pro has a magnet inside while other iPads doesn’t.

Right now nothing we can do until Apple solve it.

Another thing, if you having this problem Go grab the Apple keyboard case it seems to solved this problem perfectly. Many of my friends in facebook group say the same thing that problem disappeared when attached to Apple smart keyboard (only works with Apple keyboard, not Magic or any bluetooth keyboard)

Update (12/20/2018)

My lastest information after I heard so many members in iPad Pro facebook group telling me that Apple smart keyboard folio can fix this issue so I did tried something different. Because I owned a Gen 1 12.9 iPad Pro so I cannot find old folio in Apple store, I got plastic case with magnetic cover from AliExpress instead and yes, now I can play this iPad Pro in any direction, Any angle, no more shaking background, no more unresponsive touchscreen. All gone. Just like a new one. So what people said about this must be true and because the display product in Apple store also come with Folio thats’s why we never see the display product having this problem. I believe the magnetic case discharge the static electric from the screen or from magnetic beneath the screen. I am also use a same old temped glass on iPad Pro 3 years ago so now that the glass is not the main issue.

For 3rd Gen iPad Pro, You still have to pick the Glass film wisely as some of them may causing face ID to not working properly and some causing the touchscreen have less sensitivity.

Update (01/18/2019)

iPad Pro gen 3 seems to work perfectly without any protective case and film or glass. Not the way we intend to use but as I keep watching people using them without any of these, They don’t have a problems (Some still but very low)

Update (01/20/2019)

Guys and Girls. If you have an old iPad Pro that already out of warranty. try to lower the battery and remove all the case and protective screen cover if possible. Visit Apple and asking for battery repair. Since Apple don’t have battery repair like iPhone they will give you a new one with a lot less cost. For Apple in my country will cost around 100 US$ for a new one. Just hope that your iPad won’t show any problems to their technician and perhaps you will have a chance for a new one with low price. I gave it to Apple and never mentioned even a single problem. They doesn’t seems to noticed too.

Update (05/19/2019)

Now I gotta say after a bit long wait, a few Apple care attempts for battery replacement and testing. I got a wonderful iPad Pro (New one). I did use my iPad Pro in insanely to drain the battery life down to 78% and I did talked to Apple for a battery replacement because they don’t have the same policy as the iPhone so they gave me a new one with a cost of 135 dollars to be exact for the same color and same capacity. Their policy doesn’t allow me to choose other color. I know that if they ran out of iPad Pro gen 1 2015 They will gave me iPad pro Gen 2 for me instead. After got the iPad Pro I am just simply plug in the Apple pencil directly, in front of Apple Care staff. No problem until now, no issue after all. BTW as a new iPad goes. I am now only using plastic/leather case and no any kind of screen protection because even I have very few scratches, when it’s time for the battery replacement they will give a new one anyway. The old one even have a scratch by accidentally once on the edge and Apple care doesn’t even mention about it.

Update (11/26/2019)

Now now with a new iPad Pro 2015 from the battery replacement program which Apple gave me a new one since then until now. Nothing bad happened to my iPad, No problem with touchscreen at all. It does upgrade from iOS 12 to iOS 13 and everything looks pretty good. I can’t say what exactly causes a problem with my first iPad Pro though but I can now rest and no longer frustrated with my new iPad Pro. Thank you Apple for this new one.

Update (09/26/2020)

After several months maybe almost a year. I can’t remembered but the updates that I made in my post keep me noticed for how long I have been using a new iPad that I got from battery replacement. Right now the new one have been working for me for very long and have no issue or any kind of issues like the first one did after 10 months of frustration using it. (Entered the program 26 Nov 2019) Now this replacement iPad still good and working like a charm but battery is now below 73% health and soon enough maybe good for another application of battery replacement again. I might try again next year. Wish me luck though that the 3rd iPad will have no problem.

Respondido! View the answer Também tenho esse problema

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Pontuação 48

Comentários:

I am also have no sweaty finger too because I am only sweaty when using iPhone only (too hot for my finger)

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Right now I updated my iPad Pro and no problem just yet. But new update seems to make my touchscreen a bit too sensitive than usual.

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I also have iPad Pro 12.9 inch. Sporadically the touchscreen will not respond. I did all the updates and a full factory reset. Still does respond every now and then. Sometimes for 1-2 minutes, other times only for a few seconds. For $1100 I expect a lot more from apple. Not happy at all

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I have been having problems with my iPad Pro 10.5 for three months now. The screen often and arbitrarily ignores my touch, especially when I'm typing. I tried resetting and using different settings. Finally, I did a full reset, after many hard restarts, and it did not solve the issue. I'm starting to loathe my iPad.

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I have all the latest updates and now over the past 2 months I have times when I can not use the touchscreen because it does not respond. Not what I expect from Apple!

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It’s definitely hardware. I had the same problem and was driving me nuts. Wouldn’t respond frequently and typing was impossible. It then started shutting down after a full charge and there was a slightly brighter spot in the middle of the screen . My suspicion was that the battery was done and had expanded. I’ve always had my iPad in a ridiculously protective case with glass screen protectors and all that. I had tried multiple restores etc. Anyway I got the battery replaced at apple store to fix the shutdown problem and restored from backup and it works as it should. Still disappointing and now I suppose likely to happen to this ‘new’ iPad .. Just in case it helps. I think it’s all related to battery which is why it develops over time.

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I had similar issue with the Bluetooth. Try to restart or reset and re-connect the devices again. It got fixed with me.

The touch screen issue still going on.

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Ive had this issue on latest iPad Pro and the previous iPad Pro. Ive had many iPads before those 2 but never experienced this problem on the previous models. Far as I can tell Apple doesnt know how to make iPads touch anymore. I was with a client last weekend and we were laughing how useless the touch is. When you first get a ipad you wont have this problem but after a few months its trash.

My theory is the case is cheaper material than before and quick to bend.

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My lastest information after I heard so many members in iPad Pro facebook group telling me that Apple smart keyboard folio can fix this issue so I did tried something different. Because I owned a Gen 1 12.9 iPad Pro so I cannot find old folio in Apple store, I got plastic case with magnetic cover from AliExpress instead and yes, now I can play this iPad Pro in any direction, Any angle, no more shaking background, no more unresponsive touchscreen. All gone. Just like a new one. So what people said about this must be true and because the display product in Apple store also come with Folio thats’s why we never see the display product having this problem. I believe the magnetic case discharge the static electric from the screen or

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from magnetic beneath the screen. I am also use a same old temped glass on iPad Pro 3 years ago so now that the glass i

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I think it’s a software issue. Updated to ios12 public beta 3 days ago, no unresponsive screen sense that time, prior it was happening daily. Home button, power and volume rocker all worked, but couldn’t do touch screen. I’m running a 2nd gen iPad or 12.9 and all is good now.

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Updated to iOS 12 (official release) and the touch problem still occurs.

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Me too, IOS 12 has not resolved the problem

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I think it’s time Apple got the finger out on this one. Widely reported and experienced on the pro 12.9, they now routinely advise all the usual ‘fixes” - which don’t make any difference. And once they have run you through all these non-fixes you are advised to submit your device for a hardware examination. Truth is ; the Apple IPad 12.9 has a major problem with intermittent unresponsiveness which Apple support have not been able to resolve - very off putting. (Even now I am having problems typing).

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Same for me. I can’t use my touch screen a lot

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Latest iOS update seems to solved it completely for me for about a week, the problem reoccurred just once, but after a restart everything is fine.

Battery life has increased dramatically too. This is an iPad Pro 12.9 256 GB cellular (2nd Gen - bought last September).

This tells me that there was some software issues involved. Don’t get your units replaced, just press Apple customer service (like I did) to put pressure on them to fix bugs.

Hope you guys follow through with my advice. I think it’s of paramount importance to show vigilance and persistence. Companies want to maximize profits (which I’m totally fine with) but sometimes neglect after sales maintenance and service.

Happy new year to all

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Okey, seems on my end it was a hardware issue (I tried hardware reset, disabling iPad features, removing apps - nothing helped. It looked like it helped but then touch delays were getting back). Apple replaced the iPad and all my problems went away.

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Was this the new Ipad or same version? I have two of these and are useless for me for work.

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Update: Replacement developed the same problem over time. After 3 months I got a non-working iPad again :(

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removed all of the widgets on the notification page , turning everything off (background refresh, Siri, dictation, thumbprint lock, location, gestures, Bluetooth, etc. removed my cover with “Smart Cover feature” and it seems to be helping .

i suspect that it’s due to the accelerometer which causes the delay

Different things seem to be working for different people.

What hasn’t worked for me: Full erase, iTunes restore

Widget Removal

  1. Slide from top down
  2. swipe left to right one time
  3. tap “edit”
  4. tap “-“ then “remove” for each of the widgets (e.g. news, weather, calendar)
  5. tap “done” at the top/ middle/ off to the right hand corner after removing.
  6. I do believe that this is a software issue because I wasn’t experiencing this with 10.2. Hope this helps.

The problem still occurred after the above steps were taken

Update (01/03/2019)

On iPad 12.9 2nd gen, been having touchscreen lag since iOS 11. I updated to 12 and the lag seemed to stop for a while but eventually resurfaced. I did the small updates here and there. I noticed that the touch problem seemed to get better immediately after the update but eventually returned after some time had passed. I just updated to 12.1.1 and everything seems to be ok for now. Will continue to monitor for touch screen problems. If they don’t come back, I’m never updating again!

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Deactivating the widgets like described above fixed this very annoying problem.

I had two 12.9 Pros -, both with the same screen-freezes. Possibly it‘s been one of the widgets like linkedIn, newsify ore something that updates in the background.

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Deactivating widgets did NOT work for me

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I own an iPad Pro 3rd gen 12.9 inch. I’m nearly certain that the problem is the accelerometer. When I lift my iPad Pro up and hold it facing down in the air, the screen becomes unresponsive, as soon as I bring it down it works again. I just hope that this is a problem with the software and the hardware.

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The problem is most likely a mix of static electricity buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipe habits, the occasional spurious static confuses the learning algorithm and the mistake gets fed back into the model. As you continue to use your iPad, the model accumulates learned mistakes and eventually starts to ignore normal swipes and taps. Hard reset (hold Home+Sleep button) helps temporarily. Limiting refresh rate, helps as well. These problems seem to appear more on larger, 120hz models. Hopefully, Apple should be able to resolve this via software update.

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The problem is most likely a mix of static buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipes, the occasional spurious static electricity confuses the machine learning model. As you continue to use your iPad, the model mistakenly learns to ignore some normal swipes and taps.

Hard reset (hold Home+Sleep button) alleviates the problem temporarily. Limiting refresh rate, helps temporarily as well. These problems seem to appear more frequently on larger 120hz devices due to necessarily more aggressive accidental/spurious input rejection. Apple should be able to address this via software update.

The static electricity problem seems more pronounced in high humidity, but this is anecdotal.

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Apple works with you to try software related fixes and if none of those work, the last step is a factory reset (with no restore from backup). If the problem persists, it is a hardware issue. If you are within your warranty period (1 year), they will replace the entire iPad. However, the replacement part, which is the entire ipad only has a 90 day warranty on it. If the issue returns again, you are out of luck. If not, they will charge you $600 to replace the screen.

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That's a great guess that looks about right! The only thing unfortunately I don't think Apple can resolve it with any software fixes as they didn't do during past (more than a) year of this problem's existance.

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I live/work on two locations (tens of miles apart), for months at a time. Location 1, the iPad works fine. However on Location 2, the iPad glitches daily. Tried the full factory reset trough iTunes (without restore from backup), problem returned on Lok2 which led me to suspect it’s environment triggered. Their ML models have become more heavily relied upon in recent years especially on their cutting edge input devices: 120hz screens and apple pencil come to mind. With pencil, for example, the software constantly guesses your next move, slashing the latency in half, down to crazy 9ms .

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I used to be able to vigorously rub the iPad screen (when locked) to get it to respond again, but lately I've been doing that every 3-5 minutes and getting so frustrated that I'm afraid I'm going to physically damage it. I tried your suggestion as a short-term fix alternative and it works MUCH BETTER! After the hard reset reboot, the iPad screen behaves as it should for several hours. This is a much better workaround than what I was doing, so thank you for suggesting this! I think you're on to something about the static electricity. I've noticed when charging the device and trying to use it, the issue gets worse, and if I rest the iPad against any fabric (shirt, pants, blanket) it also causes this non-responsive screen issue much worse than it normally messes up.

Next stop, battery replacement.

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I tried all solutions in this thread - nothing helped.

After that I realized on my side the problem is connected to the Smart Cover. When I connect Smart Cover I have all sorts of problems with unresponsive touch. When I disconnect Smart Cover it works just fine!

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@JohnC, I also have noticed that it seems to be triggered often when connecting or disconnecting the smart cover. Unfortunately, that doesn't seem to be the only thing triggering it and, for me, reversing the connection doesn't seem to undo it. The only thing that seems to fix it for me is a hard restart—and sometimes I have to hard restart it a dozen times in a row before the iPad will sense my touches again.

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In my case hard restart doesn’t help much. Have you tried disabling Bluetooth and Apple Pencil? I think that also helps.

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If you keep your iPad Pro in the official Apple Case you have issues? Is that what you mean?

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My iPad Pro 12.9 was spastically unresponsive to touches on the screen when I typed on the keyboard. Some times I would continually tap on one or two keys and nothing! I took off my case and no issues. I got to thinking and realized that I had the case folded up so the magnetic cover that turns the iPad on when I opened and closed it was on the back of the iPad. I decided to try turning that function off and it worked! No issues!!I turned off Lock/Unlock feature under settings/display brightness for the iPad cover and now no issues. Don’t get rid if your case or cover, just turn that feature off. Hope that helps ;)

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Let me try please. Only time will tell since it's only from time to time and randomly.

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Dang... it doesn't work... I might have to try remove the case out.

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Worked for me thank you for your suggestion. I think this method will only work if your device has no issues out of case but with the case on the touch issues arises.

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Those people who have an iPad with Tap to wake feature, try disabling that and restart. That’s the only “fix” that worked for me. And yes, I’ve tried all kinds of fixes and workarounds, all no luck but this.

Credit to the guy who came up with the idea:

Danz91 - https://forums.macrumors.com/threads/gro...

Now, that being said. Based on this fix’s theory, I think it’s a mix of software and hardware issue.

I could imagine when tap to wake is On, the digitizer would be constantly waiting for a tap even when iPad is On, overlapping with normal usage, which could cause a conflict on the software side, could be a bug that affects the iPad pro even without this feature.

As for hardware, the feature might also generate more electrical interferes as a side effect, and due to the nature of how capacitive touch screen can be jammed by high voltage, in this case static electricity, there could be something of that as well. Restart seems to temporary fixing the issue, probably getting rid of the positive charge on the display, but building up again after some usage. Another evidence of that is I experienced this issue a lot worse when I use the iPad pro while it’s charging.

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Interesting theory! I tried this as well just to see if it works. So far it has been a lot of "where'd the power button go again?" but worth it if it fixes the issue. I've also had this problem flat out intermittently DISAPPEAR as an issue without restart or any reason that I can think of other than possibly not using/charging the Pencil for brief spats of time.

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Just to share my result. I tried all the ways too but turning Tap to Wake off saved my ipad pro 3rd

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Try turning off Bluetooth.

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Tried turning off Bluetooth ironically the switch was on a dead spot so I had to rotate the screen to find a live spot to turn it off. It didn’t work. Thanks for suggesting it but it boils down to shoddy products at this point.

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I have been suffering with this issue for months now. I’ve had my suspicions that it is a software issue but the problem started occurring for me at a random point after having iOS 12 installed for months. The responsiveness of the touchscreen has gradually dropped over time, while the Pencil continued to work perfectly. Eventually I started getting skipped keys while typing, scrolling would pause mid-scroll, but the Home button and rotate always worked perfectly. It was driving me crazy, I was paranoid that my fingers were too dry, the surface coating was deteriorating, my fingerprints were causing detection issues on the huge display, and thought perhaps my screen protector was causing the issue. I noticed that the condition improved somewhat when I removed the iPad from its leather case. This indicated to me that the problem lies in the capacitive touch part of the display.

TL:DR, I was able to fix my iPad 12.9” Pro by measuring the flatness of the screen and gently flexing it back into shape. Even a tiny amount of flex can cause the touchscreen to stop working correctly.

To do this fix yourself, you need a precise flat edge tool. I recommend getting a machinist or carpenter square that has a sharp edge, like this one: https://www.amazon.com/Tools-Combination...

Once you have a nice flat edge, hold it against your screen at vertical, horizontal, and diagonal left/right. If your issue is caused by screen flex, you will see the screen fail to touch the edge of your measuring tool. You need to flex the iPad until the screen is in full contact with the straightedge from every angle, more or less. Just be very very careful not to over-flex the iPad, it’s full of sensitive electronics and dangerous lithium ion batteries :) I didn’t flex it more than maybe 1/2” deviation total, and that was enough to make my iPad flat again. My iPad was maybe only 1-1.5mm deviated from flat, and it was enough to cause tons of issues. I’d say that’s an issue with the design.

I finally got frustrated enough and did this fix today, my iPad suddenly became as responsive as it was on day 1, no reboot necessary!

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Exactly as my case. But I don't think I can fix it on my own. Already gave up and repair will cost me half of the 2nd hand good iPad Pro gen 2 (I have Gen1)

I am about looking forward to new iPad Pro 2018 but still waiting for people to show serious problems.

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If we assume the case is creating a flex on your iPad Pro, and that is causing touch issues. And when the iPad is not being flexed when it being in a case, and there are no touch issues.

This sounds like a Touch IC problem on your logic board (PBA).

Was a big problem in iphones, still is, and is probably not exclusive to them. Your iPad is probably going to get worse down the road. Think about how you put the case on in off, it definitely creates a little bit of flex on it. Keep in mind that the aluminium frames of iPads are a lot weaker than they seem. Get it checked out by a mobo tech, or try it out yourself.

Hope it helps

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The main reason is the 120hz display. Go to settings and turn on Limit Frame Rate. This is how I solved my touchscreen issue after having tried all the other solutions that no one actually worked.

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Wow that’s an initesting solution. Seems this switch does affect the lag, though it disables smooth scrolling. I also tried General -> Accessibility -> Touch Accomodations -> Use Initial Touch location.. And it seems to be helpful as well. And btw this is my second iPad, a replacement from a Apple which started to have the same issue.

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Thanks for that! So far works fine after disabling.

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Where is ‘Limit Frame Rate’ ?

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I did this also, and afterwards haven’t experienced the screen/touch lag. I did in conjunction with removing the Smart Cover—as a few others have suggested—but will see if the problem comes back. Apple is rotten these days.

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Frame rate is under settings>General>Display accommodations

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