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High performance tablet computer released by Apple on November 11, 2015. Model A1584.

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iPad Pro 12.9 touchscreen is unresponsive from time to time

I bought the iPad Pro 3 months after released date until now. Recently my iPad Pro sometimes unresponsive to any kind of tap but as far as I know 5 finger gesture still works but 1/2 fingers tap and swipe is not possible.

I can return to home just like pressing the home button by swipe with 5 fingers.

During unresponsive I cannot

- tap with 1 finger.

- swipe left and right with 1 finger.

- swipe with 2 finger

- zoom in zoom out with 2 finger.

I haven't made any update since I got it from Apple. iOS 10.2

At first I I tried to tap and it doesn't respond but keep tapping it sometimes works. Not so often but I dislike it when it occurs during gaming. Leave it rest awhile and it just back online as it used to be about a couple minutes.

So I made another test by using apple pencil when touchscreen is unresponsive and it works apple pencil works like normal.

I am never drop the iPad, nor crash it against something let say I am taking care of it like a little chid.

Update (06/01/2018)

Now I see where the problem came from. I leave the Apple Pencil battery to runs out completely. Now touchscreen is solved but when I plugged the Apple Pencil back just within a first 3 seconds I having a same issue again.

Update (09/23/2018)

After iOS 12 the problem still there even it’s a bit less but it seems to occur from some kind of angle and rotation. Shaking iPad Pro a few times seems to be the best way to fix the issue temporary. I have to shake it a lot when I am playing in bed.

Update (10/01/2018)

I think one of the problem that I believe in… Must be the iPad fault itself (bending). I mean the material that made or construct the iPad Pro is as thin as iPad mini so it is easily to bend.

I am noticed this problem because I am once visit the shop and staff put my iPad pro 12.9 on the table and told me that very very slightly of iPad pro is bend. I think because this bend causing touchscreen sensitivity to not working properly in some certain angle, especially in landscape mode. However I am still having problem in portrait mode also when playing Clash Royale. There are some kind of hardware system or piece that determine what angle of iPad pro is and rotate the screen for. So while this problem occur I am also seeing my iPad Pro doesn’t rotate when tilt to either from Landscape to Portrait or Portrait to landscape. Shaking like !&&* is one of the best calibration but only works in a short period of time.

When playing while on bed that iPad Pro is facing down to me, also making iPad sensitivity nearly stop working.

I wish I am still have a video that I took. You all should try by changing background to apple logo. While problem occurs or screen is freezing or sensitivity is bad, You will see Apple logo background is shaking like !&&*.

Background must be set to Dynamic to see how it works.

Sensitivity is bad while playing or typing, there will be some spot or whole touchscreen stop working in very short time but can come and go many times during a few seconds period.

Screen freezing will take a lot longer and whole iPad touchscreen is not working.

Both can be temporary fixed by Shaking real hard (make sure you are holding iPad firmly so it won’t fly out)

Update (10/10/2018)

I don’t have time to get a replacement but right now All I know is iPad Pro seems to choose the time of error by it’s own. Problem always occur at night while I’m in bed. Some kind of angle or iPad orientation?

Never have this problem while working. Could be an iPad orientation that cause this problem? or because of night shift?

Something weird in my iPad Pro.

I am no longer have this problem while using before 5 PM… But problem seems to start at 8 PM and more…

Update (10/11/2018)

Anyone have this problem of shaking iPad logo. I did a clean install already so it doesn’t have so many apps like in this video but shaking still be but less occurs. This problem doesn’t occur every time when touchscreen stop working but touchscreen 100% not working when this thing occurs.

I am noticing this because I did set my background as dynamic and only apple logo and by this I can see when problem occurs.

https://www.youtube.com/watch?v=4a-kgAZv...

Update (10/13/2018)

Buy a new one is best solution for now. Today i went to Apple care and staff cannot diagnosed my iPad problem but simply replied. It’s normal for any iPad under heavy usages for many years. They do not have repair policy here but instead return and giving me a new (with a %#*@ price)

I might wait for a new iPad to come and see who will sell their iPad in very good price and condition..

or grab a new iPad instead

Update (12/17/2018)

Ok now to the last update. I found out this problem also caused in iPad Pro 3rd Gen or to say both iPad 11 and 12.9 iPad Pro 2018 also have a sensitivity issue. After talking to Apple they already addressed the issue as Static electricity which will cause to some people. While iPad seems not working to me but it is still working with Apple pencil , Rubber tip pencil also working normally. Some of my family member can use while it doesn’t respond to my finger Because something has to be with electrical discharge and static electricity in your body and finger.

Because iPad Pro has a magnet inside while other iPads doesn’t.

Right now nothing we can do until Apple solve it.

Another thing, if you having this problem Go grab the Apple keyboard case it seems to solved this problem perfectly. Many of my friends in facebook group say the same thing that problem disappeared when attached to Apple smart keyboard (only works with Apple keyboard, not Magic or any bluetooth keyboard)

Update (12/20/2018)

My lastest information after I heard so many members in iPad Pro facebook group telling me that Apple smart keyboard folio can fix this issue so I did tried something different. Because I owned a Gen 1 12.9 iPad Pro so I cannot find old folio in Apple store, I got plastic case with magnetic cover from AliExpress instead and yes, now I can play this iPad Pro in any direction, Any angle, no more shaking background, no more unresponsive touchscreen. All gone. Just like a new one. So what people said about this must be true and because the display product in Apple store also come with Folio thats’s why we never see the display product having this problem. I believe the magnetic case discharge the static electric from the screen or from magnetic beneath the screen. I am also use a same old temped glass on iPad Pro 3 years ago so now that the glass is not the main issue.

For 3rd Gen iPad Pro, You still have to pick the Glass film wisely as some of them may causing face ID to not working properly and some causing the touchscreen have less sensitivity.

Update (01/18/2019)

iPad Pro gen 3 seems to work perfectly without any protective case and film or glass. Not the way we intend to use but as I keep watching people using them without any of these, They don’t have a problems (Some still but very low)

Update (01/20/2019)

Guys and Girls. If you have an old iPad Pro that already out of warranty. try to lower the battery and remove all the case and protective screen cover if possible. Visit Apple and asking for battery repair. Since Apple don’t have battery repair like iPhone they will give you a new one with a lot less cost. For Apple in my country will cost around 100 US$ for a new one. Just hope that your iPad won’t show any problems to their technician and perhaps you will have a chance for a new one with low price. I gave it to Apple and never mentioned even a single problem. They doesn’t seems to noticed too.

Update (05/19/2019)

Now I gotta say after a bit long wait, a few Apple care attempts for battery replacement and testing. I got a wonderful iPad Pro (New one). I did use my iPad Pro in insanely to drain the battery life down to 78% and I did talked to Apple for a battery replacement because they don’t have the same policy as the iPhone so they gave me a new one with a cost of 135 dollars to be exact for the same color and same capacity. Their policy doesn’t allow me to choose other color. I know that if they ran out of iPad Pro gen 1 2015 They will gave me iPad pro Gen 2 for me instead. After got the iPad Pro I am just simply plug in the Apple pencil directly, in front of Apple Care staff. No problem until now, no issue after all. BTW as a new iPad goes. I am now only using plastic/leather case and no any kind of screen protection because even I have very few scratches, when it’s time for the battery replacement they will give a new one anyway. The old one even have a scratch by accidentally once on the edge and Apple care doesn’t even mention about it.

Update (11/26/2019)

Now now with a new iPad Pro 2015 from the battery replacement program which Apple gave me a new one since then until now. Nothing bad happened to my iPad, No problem with touchscreen at all. It does upgrade from iOS 12 to iOS 13 and everything looks pretty good. I can’t say what exactly causes a problem with my first iPad Pro though but I can now rest and no longer frustrated with my new iPad Pro. Thank you Apple for this new one.

Respondido! View the answer Também tenho esse problema

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Pontuação 47

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I am also have no sweaty finger too because I am only sweaty when using iPhone only (too hot for my finger)

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Right now I updated my iPad Pro and no problem just yet. But new update seems to make my touchscreen a bit too sensitive than usual.

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I also have iPad Pro 12.9 inch. Sporadically the touchscreen will not respond. I did all the updates and a full factory reset. Still does respond every now and then. Sometimes for 1-2 minutes, other times only for a few seconds. For $1100 I expect a lot more from apple. Not happy at all

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I have been having problems with my iPad Pro 10.5 for three months now. The screen often and arbitrarily ignores my touch, especially when I'm typing. I tried resetting and using different settings. Finally, I did a full reset, after many hard restarts, and it did not solve the issue. I'm starting to loathe my iPad.

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I have all the latest updates and now over the past 2 months I have times when I can not use the touchscreen because it does not respond. Not what I expect from Apple!

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It’s definitely hardware. I had the same problem and was driving me nuts. Wouldn’t respond frequently and typing was impossible. It then started shutting down after a full charge and there was a slightly brighter spot in the middle of the screen . My suspicion was that the battery was done and had expanded. I’ve always had my iPad in a ridiculously protective case with glass screen protectors and all that. I had tried multiple restores etc. Anyway I got the battery replaced at apple store to fix the shutdown problem and restored from backup and it works as it should. Still disappointing and now I suppose likely to happen to this ‘new’ iPad .. Just in case it helps. I think it’s all related to battery which is why it develops over time.

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I had similar issue with the Bluetooth. Try to restart or reset and re-connect the devices again. It got fixed with me.

The touch screen issue still going on.

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Ive had this issue on latest iPad Pro and the previous iPad Pro. Ive had many iPads before those 2 but never experienced this problem on the previous models. Far as I can tell Apple doesnt know how to make iPads touch anymore. I was with a client last weekend and we were laughing how useless the touch is. When you first get a ipad you wont have this problem but after a few months its trash.

My theory is the case is cheaper material than before and quick to bend.

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My lastest information after I heard so many members in iPad Pro facebook group telling me that Apple smart keyboard folio can fix this issue so I did tried something different. Because I owned a Gen 1 12.9 iPad Pro so I cannot find old folio in Apple store, I got plastic case with magnetic cover from AliExpress instead and yes, now I can play this iPad Pro in any direction, Any angle, no more shaking background, no more unresponsive touchscreen. All gone. Just like a new one. So what people said about this must be true and because the display product in Apple store also come with Folio thats’s why we never see the display product having this problem. I believe the magnetic case discharge the static electric from the screen or

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from magnetic beneath the screen. I am also use a same old temped glass on iPad Pro 3 years ago so now that the glass i

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I think it’s a software issue. Updated to ios12 public beta 3 days ago, no unresponsive screen sense that time, prior it was happening daily. Home button, power and volume rocker all worked, but couldn’t do touch screen. I’m running a 2nd gen iPad or 12.9 and all is good now.

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Updated to iOS 12 (official release) and the touch problem still occurs.

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Me too, IOS 12 has not resolved the problem

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I think it’s time Apple got the finger out on this one. Widely reported and experienced on the pro 12.9, they now routinely advise all the usual ‘fixes” - which don’t make any difference. And once they have run you through all these non-fixes you are advised to submit your device for a hardware examination. Truth is ; the Apple IPad 12.9 has a major problem with intermittent unresponsiveness which Apple support have not been able to resolve - very off putting. (Even now I am having problems typing).

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Same for me. I can’t use my touch screen a lot

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Latest iOS update seems to solved it completely for me for about a week, the problem reoccurred just once, but after a restart everything is fine.

Battery life has increased dramatically too. This is an iPad Pro 12.9 256 GB cellular (2nd Gen - bought last September).

This tells me that there was some software issues involved. Don’t get your units replaced, just press Apple customer service (like I did) to put pressure on them to fix bugs.

Hope you guys follow through with my advice. I think it’s of paramount importance to show vigilance and persistence. Companies want to maximize profits (which I’m totally fine with) but sometimes neglect after sales maintenance and service.

Happy new year to all

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Okey, seems on my end it was a hardware issue (I tried hardware reset, disabling iPad features, removing apps - nothing helped. It looked like it helped but then touch delays were getting back). Apple replaced the iPad and all my problems went away.

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Was this the new Ipad or same version? I have two of these and are useless for me for work.

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Update: Replacement developed the same problem over time. After 3 months I got a non-working iPad again :(

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removed all of the widgets on the notification page , turning everything off (background refresh, Siri, dictation, thumbprint lock, location, gestures, Bluetooth, etc. removed my cover with “Smart Cover feature” and it seems to be helping .

i suspect that it’s due to the accelerometer which causes the delay

Different things seem to be working for different people.

What hasn’t worked for me: Full erase, iTunes restore

Widget Removal

  1. Slide from top down
  2. swipe left to right one time
  3. tap “edit”
  4. tap “-“ then “remove” for each of the widgets (e.g. news, weather, calendar)
  5. tap “done” at the top/ middle/ off to the right hand corner after removing.
  6. I do believe that this is a software issue because I wasn’t experiencing this with 10.2. Hope this helps.

The problem still occurred after the above steps were taken

Update (01/03/2019)

On iPad 12.9 2nd gen, been having touchscreen lag since iOS 11. I updated to 12 and the lag seemed to stop for a while but eventually resurfaced. I did the small updates here and there. I noticed that the touch problem seemed to get better immediately after the update but eventually returned after some time had passed. I just updated to 12.1.1 and everything seems to be ok for now. Will continue to monitor for touch screen problems. If they don’t come back, I’m never updating again!

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Deactivating the widgets like described above fixed this very annoying problem.

I had two 12.9 Pros -, both with the same screen-freezes. Possibly it‘s been one of the widgets like linkedIn, newsify ore something that updates in the background.

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Deactivating widgets did NOT work for me

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I own an iPad Pro 3rd gen 12.9 inch. I’m nearly certain that the problem is the accelerometer. When I lift my iPad Pro up and hold it facing down in the air, the screen becomes unresponsive, as soon as I bring it down it works again. I just hope that this is a problem with the software and the hardware.

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The problem is most likely a mix of static electricity buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipe habits, the occasional spurious static confuses the learning algorithm and the mistake gets fed back into the model. As you continue to use your iPad, the model accumulates learned mistakes and eventually starts to ignore normal swipes and taps. Hard reset (hold Home+Sleep button) helps temporarily. Limiting refresh rate, helps as well. These problems seem to appear more on larger, 120hz models. Hopefully, Apple should be able to resolve this via software update.

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The problem is most likely a mix of static buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipes, the occasional spurious static electricity confuses the machine learning model. As you continue to use your iPad, the model mistakenly learns to ignore some normal swipes and taps.

Hard reset (hold Home+Sleep button) alleviates the problem temporarily. Limiting refresh rate, helps temporarily as well. These problems seem to appear more frequently on larger 120hz devices due to necessarily more aggressive accidental/spurious input rejection. Apple should be able to address this via software update.

The static electricity problem seems more pronounced in high humidity, but this is anecdotal.

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Apple works with you to try software related fixes and if none of those work, the last step is a factory reset (with no restore from backup). If the problem persists, it is a hardware issue. If you are within your warranty period (1 year), they will replace the entire iPad. However, the replacement part, which is the entire ipad only has a 90 day warranty on it. If the issue returns again, you are out of luck. If not, they will charge you $600 to replace the screen.

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That's a great guess that looks about right! The only thing unfortunately I don't think Apple can resolve it with any software fixes as they didn't do during past (more than a) year of this problem's existance.

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I live/work on two locations (tens of miles apart), for months at a time. Location 1, the iPad works fine. However on Location 2, the iPad glitches daily. Tried the full factory reset trough iTunes (without restore from backup), problem returned on Lok2 which led me to suspect it’s environment triggered. Their ML models have become more heavily relied upon in recent years especially on their cutting edge input devices: 120hz screens and apple pencil come to mind. With pencil, for example, the software constantly guesses your next move, slashing the latency in half, down to crazy 9ms .

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I used to be able to vigorously rub the iPad screen (when locked) to get it to respond again, but lately I've been doing that every 3-5 minutes and getting so frustrated that I'm afraid I'm going to physically damage it. I tried your suggestion as a short-term fix alternative and it works MUCH BETTER! After the hard reset reboot, the iPad screen behaves as it should for several hours. This is a much better workaround than what I was doing, so thank you for suggesting this! I think you're on to something about the static electricity. I've noticed when charging the device and trying to use it, the issue gets worse, and if I rest the iPad against any fabric (shirt, pants, blanket) it also causes this non-responsive screen issue much worse than it normally messes up.

Next stop, battery replacement.

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I tried all solutions in this thread - nothing helped.

After that I realized on my side the problem is connected to the Smart Cover. When I connect Smart Cover I have all sorts of problems with unresponsive touch. When I disconnect Smart Cover it works just fine!

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@JohnC, I also have noticed that it seems to be triggered often when connecting or disconnecting the smart cover. Unfortunately, that doesn't seem to be the only thing triggering it and, for me, reversing the connection doesn't seem to undo it. The only thing that seems to fix it for me is a hard restart—and sometimes I have to hard restart it a dozen times in a row before the iPad will sense my touches again.

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In my case hard restart doesn’t help much. Have you tried disabling Bluetooth and Apple Pencil? I think that also helps.

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If you keep your iPad Pro in the official Apple Case you have issues? Is that what you mean?

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Those people who have an iPad with Tap to wake feature, try disabling that and restart. That’s the only “fix” that worked for me. And yes, I’ve tried all kinds of fixes and workarounds, all no luck but this.

Credit to the guy who came up with the idea:

Danz91 - https://forums.macrumors.com/threads/gro...

Now, that being said. Based on this fix’s theory, I think it’s a mix of software and hardware issue.

I could imagine when tap to wake is On, the digitizer would be constantly waiting for a tap even when iPad is On, overlapping with normal usage, which could cause a conflict on the software side, could be a bug that affects the iPad pro even without this feature.

As for hardware, the feature might also generate more electrical interferes as a side effect, and due to the nature of how capacitive touch screen can be jammed by high voltage, in this case static electricity, there could be something of that as well. Restart seems to temporary fixing the issue, probably getting rid of the positive charge on the display, but building up again after some usage. Another evidence of that is I experienced this issue a lot worse when I use the iPad pro while it’s charging.

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Interesting theory! I tried this as well just to see if it works. So far it has been a lot of "where'd the power button go again?" but worth it if it fixes the issue. I've also had this problem flat out intermittently DISAPPEAR as an issue without restart or any reason that I can think of other than possibly not using/charging the Pencil for brief spats of time.

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Just to share my result. I tried all the ways too but turning Tap to Wake off saved my ipad pro 3rd

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Since several months now for me (iPad Pro 12.9”) all problems are gone. I suspect one of the iOS updates did the trick, but can’t say which one.

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I had this issue for months, but since iOS 13.2, the issue is 100% gone, not a single touch failure ever since. Now I'm too scared to upgrade any further, if this issue appeared from an earlier OS update, then who knows it might appear again...

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Same here! Had the problem on my iPad Pro 10.5 inch but since some update ago it is completely gone!

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Same here. I can't say which update but for me iOS 10-12 cause problem with my iPad Pro

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I've been using the Pencil exclusively since that was the only thing that worked 99% of the time, but this past week I used my index finger in the calculator app and saw it was recognizing input again (curiously, I've been having issues with the Pencil very rarely, randomly dropping input last couple weeks or so). I'm typing this reply using the onscreen keyboard and there are ZERO issues! I hadn't tried using my fingers in a couple months, at least, since deciding to use the Pencil, so I'm also not sure which update could've fixed it, but I'm still on 13.3 and terrified to update to 13.3.1 for fear of undoing whatever fixed this, hahaha!

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Try turning off Bluetooth.

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Tried turning off Bluetooth ironically the switch was on a dead spot so I had to rotate the screen to find a live spot to turn it off. It didn’t work. Thanks for suggesting it but it boils down to shoddy products at this point.

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I had the same problem with unresponsive screen, tried everything from settings to restoring and it didn't work. What finally helped was taking off the back cover I had on it (not the smart cover) - maybe it relieved some pressure or something?

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Me too, not responding from time to time, I appreciated Apple by the past because of good réponse but now it is a mess

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As I said previously, I removed my iPad cover from my 12.9 iPad Pro and it’s been working almost perfectly since I did that several weeks ago. I still have my screen protector on it. Interestingly, my daughter’s iPhone 8 Plus started freezing up completely. She too removed the otter box cover she had it in and it seems to have solved her problem as well. I think there’s something about covers and screen freezes. Maybe it puts slight pressure on a certain part of the screen and makes them freeze. It, it’s pretty amazing the number of people with this problem and iPad Pro and the different solutions they’ve found to fix the problem. It’s a little bizarre.

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I removed my magnetic cover. It did not help.

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I just removed mine, and so far I have yet to experience any of the screen/touch lag! But it’s too early to tell if it’s just coincidence for me or if there really is a cause. So frustrating to have to go through this with an iPad that is only a few months old. I’m using the 12.9 3rd gen. iPad Pro.

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I have problems with touchscreen not responding to touch. Also, the screen brightness increases and decreases for no reason. Glad I found this page. Basically nothing I can do until I’m ready to replace my tablet. We own two. Won’t be purchasing anymore. We have 5 apple products currently. If apple won’t do anything to fix the issue they will not get anymore of my money.

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My iPad Pro 12.9 was spastically unresponsive to touches on the screen when I typed on the keyboard. Some times I would continually tap on one or two keys and nothing! I took off my case and no issues. I got to thinking and realized that I had the case folded up so the magnetic cover that turns the iPad on when I opened and closed it was on the back of the iPad. I decided to try turning that function off and it worked! No issues!!I turned off Lock/Unlock feature under settings/display brightness for the iPad cover and now no issues. Don’t get rid if your case or cover, just turn that feature off. Hope that helps ;)

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Let me try please. Only time will tell since it's only from time to time and randomly.

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Dang... it doesn't work... I might have to try remove the case out.

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Worked for me thank you for your suggestion. I think this method will only work if your device has no issues out of case but with the case on the touch issues arises.

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I’ve had the same issue from the beginning, since buying my IPad Pro 12.9” 2nd Generation. Also have the 1st gen, and it doesn’t have this issue. While still unresolved, Apple Support has finally admit that this is a known software issue, and said they would try to resolve via this latest (12.1) iOS update.

History:

  • I tried to live with it for the first view months, but gave up and called Apple Support (iPad on AppleCare)
  • Went through ALL steps (reboot, factory reset, etc) but problem persisted.
  • After a week and number of calls, Apple offered to replace, since they “couldn’t reproduce, and didn’t see any other reports of this”… (right…).
  • Receieved new iPad week after, and WHILE setting it up, there was the same touch issue
  • Got sick, and couldn’t follow up for a couple months. Finally opened new ticket / added to old ticket.
  • Based on experience, I insisted that it’s a software issue, and asked for Support to connect to my iPad, so that they could initiate a Log transfer, which they did, and explained exactly at what time this freeze occurred
  • Took a few weeks, but Support finally called back, and said the Engineering was able to see an issue in the logs, and confirmed it was a SOFTWARE (iOS) issue. They added it to their bug tracker, and said they would try to resolve by the next major update
  • After the iOS 12.1 update this week, it is STILL happening.
  • Called Support again, and insist that they try to do SOMETHING, as I still haven’t had a working / reliable iPad Pro since purchase, and cannot rely on their product in a pro environment (eg: use it to drive a keynote, meeting, demo, etc).

Waiting to hear back. They would also like me to reinstall the latest iOS directly in iTunes, instead of over the air (wifi). Not sure why this would matter, but too tired of this, so will wait for a bit.

Has anyone who had this issue, seen it resolved after a clean 12.1 update?

Thanks!

-Ira S

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No! I tried everything. iOS13 still not fixing a problem but all I know is iOS9 is best. Clean installed, not working. Turn the Bluetooth off, nope. Removed the Apple Pencil, also no.

Lastly I bend my iPad Pro a bit out of anger and problem solved.

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Anyway it’s too late cuz I will get a new iPad Pro .

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My replacement unit has now started having the same problem. Apple is once again giving me the run around. I can't bear the amount of my time it will take to get them to fix a problem that theyve created in the first place :(((( I have a first gen iPad which is still problem free. I have been using apple pencil a lot on this new iPad with drawing / painting using procreate n wondering if that is affecting the touch screen.

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Maybe we should all bend our iPads haha.

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The main reason is the 120hz display. Go to settings and turn on Limit Frame Rate. This is how I solved my touchscreen issue after having tried all the other solutions that no one actually worked.

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Wow that’s an initesting solution. Seems this switch does affect the lag, though it disables smooth scrolling. I also tried General -> Accessibility -> Touch Accomodations -> Use Initial Touch location.. And it seems to be helpful as well. And btw this is my second iPad, a replacement from a Apple which started to have the same issue.

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Thanks for that! So far works fine after disabling.

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Where is ‘Limit Frame Rate’ ?

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I did this also, and afterwards haven’t experienced the screen/touch lag. I did in conjunction with removing the Smart Cover—as a few others have suggested—but will see if the problem comes back. Apple is rotten these days.

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Frame rate is under settings>General>Display accommodations

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Removed magnetic cover

I removed my magnetic “smart feature” cover. It isn’t the original Apple cover, it’s a spigen cover with magnetic wake function, but I don’t think it matters. I think that the delay is connected to the accelerometer because if the iPad is flat or stationary then the touch problem doesn’t occur. If I move the iPad slightly from its stationary position, (e.g. Holding it in my hands) then the touch problems happens. Also I noticed that it happens more often when I would fold the cover flap back and would use the iPad with two hands. After removing the magnetic cover I cope with this in a few ways:

  1. When it occurs I will press the home button and then the app icon a couple of times. Go in and out from app to home screen approximately 5 times
  2. If I plan to hold the Ipad in my hands then I unlock the iPad and move it around in different orientations to allow to accelerometer to resolve itself and then usually the problem doesn't happen.

The problem also only occurs after unlocking/awaking the iPad so i upped the time out to 5 min to let the iPad to warm up.

I hate that this is happening and was very fustrated in the beginning. I fell out of warranty in October but the problem occurred after I updated to ios11 during July. If you get your hands on a replacement that is on 10 I recommend staying on it. Updates never seem to be worth it for me.

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I tried removing cover (which is Apple's native cover) and it indeed didn't help. But you're definitely right about iPad laying flat on the table - my friend who draws a lot on the iPad using Pencil never had this issue (while I'm having it a lot). He always uses the iPad while it's laying on the table. And I mostly hold it in my hands.

Have you tried locking your screen in one single orientation? Maybe it would lock the accelerometer? Also have you tried turning on "Limit Frame Rate" (as noted above by Lin)?

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I’ve not had any trouble with mine for a little over a week now. I’ve been using it the same way in the same place and everything is working properly. It does start to act up on occasion and I have a little bottle of anti-static spray That you spritz on the front of your shirt in your hand and the problem goes away. I believe the issue is static electricity. From what I’ve read of users with problems, most are using them in their lap. (You mentioned laying in bed). When you’re arms and the iPad are touching the same cloth is where I notice the problem, I believe our fingers are becoming static neutral. If you don’t want to get and use static spray, next time it happens hold the iPad up in the air with one hand take the other hand and lightly rub around the metal perimeter of the iPad with the other hand. And then start to use it again and see if that works.

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Hi Bill, the problem is most likely a mix of static buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipes, the occasional static electricity confuses the model. As you use it, the model mistakenly learns to ignore normal swipes and taps. Hard reset (hold Home+Sleep button) alleviates the problem temporarily. Limiting refresh rate, helps temporarily as well.

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Another thing that worked for my friend is turning the iPad off for a couple of hours. This COMPLETELY solved her problem. But you need to keep the iPad off when charging or else it would come back! Try experimenting with this

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Yep I got something like that before, not anymore for a replacement but only time will tell.

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Didn’t work for me :( what worked is putting iPad Pro in a very thick plastic case that completely covers the back, only one case worked that way out of 5 I tried.

Apple reeeeeeeeeeaaaaaaally has to fix it on their side. My next tablet definitely won’t be iPad. I’m trying Surface right now, works pretty cool.

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The problem is now is gone with new updates. I even doesn’t noticed… but I have 0% of glitches with touches for the last few months now.

— ipad 12.9 —

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Cross your fingers, but I downloaded the new IOS 12.0 update a couple hours ago and POOF, all my issues with missed or double-tapped characters seem to have disappeared! I can type, swipe and tap to my hearts content, and (so far) everything is exactly as it should be! So I guess the hardware/software question is answered! I was prepared to eBay my iPad Pro 12.9 in, 2nd edition, and pay up for a new one (which DIDN’T get released last week

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I wish to have that. Mine still appear but a lot lesser and better.

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iOS 12 seems to have helped for me. I updated directly from the device and then I also performed an “erase all content and settings”. I have also removed my screen protector and now use a soft plastic case instead of the hard plastic/magnetic cover case I was previously using.

So far everything seems to be good. I am enjoying iOS 12 and the freezing hasn’t been happening as often. I’m not sure if I’m just getting use to the freezing, thus less frustrated when it occurs. Though up until this point, all has been well.

Only time will tell.

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I did and helps a little bit.... the touchscreen freezing still frustrating to me

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Hey all, I had very similar issues with my 12.9 ipad pro (purchased in mid 2018) and was about to return it. However, I realized the issues began on a day with exceptionally high air humidity. I suspect that some moisture has condensated in the ipad rendering the capacitative screen unresponsive from time to time.

leaving the ipad over night on a heater in a sealed container with silica gel fixed it for me!

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Service shop also not going to help me with this issue but rather say it is a good use and should buying a new one. At that time I was mad about the answer and give up on fixing it. Anyway yesterday as I watched Apple event live I saw a new iPad Pro and I will give it a try, better than getting mad and smash the iPad for a second time. Return the old iPad, exchange for some cash and buy a new one.

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I have been suffering with this issue for months now. I’ve had my suspicions that it is a software issue but the problem started occurring for me at a random point after having iOS 12 installed for months. The responsiveness of the touchscreen has gradually dropped over time, while the Pencil continued to work perfectly. Eventually I started getting skipped keys while typing, scrolling would pause mid-scroll, but the Home button and rotate always worked perfectly. It was driving me crazy, I was paranoid that my fingers were too dry, the surface coating was deteriorating, my fingerprints were causing detection issues on the huge display, and thought perhaps my screen protector was causing the issue. I noticed that the condition improved somewhat when I removed the iPad from its leather case. This indicated to me that the problem lies in the capacitive touch part of the display.

TL:DR, I was able to fix my iPad 12.9” Pro by measuring the flatness of the screen and gently flexing it back into shape. Even a tiny amount of flex can cause the touchscreen to stop working correctly.

To do this fix yourself, you need a precise flat edge tool. I recommend getting a machinist or carpenter square that has a sharp edge, like this one: https://www.amazon.com/Tools-Combination...

Once you have a nice flat edge, hold it against your screen at vertical, horizontal, and diagonal left/right. If your issue is caused by screen flex, you will see the screen fail to touch the edge of your measuring tool. You need to flex the iPad until the screen is in full contact with the straightedge from every angle, more or less. Just be very very careful not to over-flex the iPad, it’s full of sensitive electronics and dangerous lithium ion batteries :) I didn’t flex it more than maybe 1/2” deviation total, and that was enough to make my iPad flat again. My iPad was maybe only 1-1.5mm deviated from flat, and it was enough to cause tons of issues. I’d say that’s an issue with the design.

I finally got frustrated enough and did this fix today, my iPad suddenly became as responsive as it was on day 1, no reboot necessary!

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Exactly as my case. But I don't think I can fix it on my own. Already gave up and repair will cost me half of the 2nd hand good iPad Pro gen 2 (I have Gen1)

I am about looking forward to new iPad Pro 2018 but still waiting for people to show serious problems.

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If we assume the case is creating a flex on your iPad Pro, and that is causing touch issues. And when the iPad is not being flexed when it being in a case, and there are no touch issues.

This sounds like a Touch IC problem on your logic board (PBA).

Was a big problem in iphones, still is, and is probably not exclusive to them. Your iPad is probably going to get worse down the road. Think about how you put the case on in off, it definitely creates a little bit of flex on it. Keep in mind that the aluminium frames of iPads are a lot weaker than they seem. Get it checked out by a mobo tech, or try it out yourself.

Hope it helps

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It’s problem with Settings/Privacy/Analytics/Share iPad Analytics - turn this option off

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These settings have always been off for my iPad, don't think its related to this issue per se.

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I’ve found my solution by turning off a lot of options in settings, maybe this will help you too, turn off everything in settings (locations service, background app refresh, motion etc) to see if problem disappears .. if not, maybe some kind of iOS debugging or monitoring app could help to see moments of freezing in system log

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I tried all that and doesn't work at all. But I do in anger bend the iPad real hard and problems gone. I would not recommend but I might lucky bend the iPad back to correct position. Right now problem only occurs when playing in bed which will have different angle from sitting position.

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I had same problem with iPad Pro 12.9 inch but last night I could fix the problem.

what I did was to turn off

- Siri completely

-turn off all notication and widgets

  • turn off notifications of calendar and most other apps except for the few important once I use all the time
  • turn off background app refresh
  • turn off fetch new data
  • reduce emotion.
  • after that I did reset just by holding the wake and home button for like 10 seconds
  • after that downloaded a new keyboard from the App Store there are many there but I choose Go keyboard and delete the original apple keyboard because it some times don’t respond to click.
  • Now my IPad Pro 2017 works perfectly fine.
  • NB but i still notice little lagging with using the iPad and charging at the same time, but when not on charge it works perfectly fine

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My iPad Pro is 2015 12.9 version which already discussed with Apple shop, they checked and said my iPad Pro 12.9 is slightly bend which causing touchscreen from mulfuction and can not be repaired because of Apple policy on iPad and changing screen will cost me almost equal to new iPad Pro 2017

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Switch off airdrop……

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Tried... Did not work

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No, it worked for me for a day then in started freezing again. However, I tinkered some more and now I would declare my iPad fixed. I had switched off airdrop. Then switched off Siri and background refresh. Then switched off the battery percentage. I’ve since reinstated both airdrop, refresh and Siri. Battery percentage is still off. My iPad is like new.

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Update. OK three months on how’s it going....

Switching off the battery percentage certainly helps, but eventually the freezing returns. Cycling the percentage switch cures, but only for a day or two, then freezing is back. My iPad got so frustrating to use, I tried resetting everything, other than deleting data. I deleted the Facebook app and some other apps. I did suspect BBC News app and still do, but I guess most people won’t have this. Reset home screen and networks. Everything works great, no freezing.

Then.... I started grouping apps in folders and reinstalled Facebook. Freezing returned immediately.

So... deleted Facebook. Reset home screen. Did not group anything in folders.

Over a month now and my iPad has not frozen once. Even typing this, it hasn’t stumbled over a single key press. I do suspect that Facebook is playing a major part in the freezing episodes, but I’m vary wary of using folders on the home screen also. Avoiding both is certainly working for me at present.

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I had the same problem with my iPad Pro—unresponsive to taps. Solved! Removed “glass’” protective screen shield. No more problems with unresponsive screen. Jim

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I don’t have any protective screen and sill experience this problem. First iPad had it and the replacement too.

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I’ve narrowed my issue down to battery percentage. I turn it off and things are generally ok. Occasionally it will hang on the lock screen, but I can alleviate it by turning battery percentage on then off again.

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I tried: turning battery percentage off, hard reset, turning all widgets off, network reset, turning promotion off, turning notifications off, turning Bluetooth, WiFi, cellular off, different Accessibility settings - nothing helped :-(

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I’m guessing that there are many issues here that cause freezing. Mine is definitely related to battery percentage. It’s been good for a month or so now. Keep going through the settings. There’s surely something screwing with it.

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I can tell you what I figured out with mine. It is the lightning port. Mine will freeze when anytime I have the

charger or anything else plugged in

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One hopeful tip :

i had the exact same problem. Tried software reset, iOS update, physically bending(turns out table was bent. iPad was not).

realized touch doesn’t work only when held in hands/moving/shaking. So disabled shake to undo which uses accelerometer and lock screen rotation.

So far touch works flawless. Considering the problem appeared after iOS I-date, it definitely seems to be software problem that messes with the accelerometer.

Might not work for everyone. But give it a try!

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Didn’t help me :( Shake To Undo was off all the time and I still experience this issue. Are you sure it’s the one and only setting that fixed the problem? Did you disable/enable anything else?

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Actually as som people pointed out I tried and disabled widgets, location, etc. I turned on the location service and immediately experienced touch issue again.

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Also portrait seems working better than landscape... dunno maybe I’m crazy. I’m &&^&^$^ mad at apple

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Mine just the opposite. Touch works better when held in hands especially when you have one hand touching the rim of the ipad. Must have something to do with static electricity, conduction or whatever! Just do not understand why

Apple with all the "clouds" can't even solve a little problem like this!

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Mine seems to have started doing it after updating to 12.1.1, so I’m convinced it’s software too, so holding off going to the apple store for now. I’ll give this a try...

Update: turning off shake to undo didn’t help me

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I have been using the Khomo case, and realized that once I removed the case the problem was gone.

I also noticed that with the case on, and ipad pro on charge, I could not use the fingerprint sensor to unlock the ipad. With the case off, and ipad on charge, all is fine!

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Yes. and that happens a lot to many people. Especially iPad Pro Gen 3. Best without any protective glass, film or even case. Only best with itself, I mean Apple Smart folio

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Not sure if this is the answer, but i’ve been having this issue for many months. Not certain if it coincided with the change when I went to iOS 12 beta. But I read comments which seemed to link to the Apple Pencil so I went to Bluetooth settings and removed the Apple Pencil and it’s been behaving since. I had the issue even with no Apple Pencil around

I’ll have to see if it works long term but it could be that the palm rejection is kicking in automatically. I had the Apple Pencil and an older Apple wireless keyboard in my Bluetooth settings so maybe there’s a conflict there too. Wonder if someone else can confirm the same result. If so maybe removing and readding the pencil will work. I’m leaving it off for now.

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I tried disconnect the Apple Pencil or even forgot the device. Let the Apple pencil battery depleted. No Apple pencil around or even always with the iPad Pro. All these doesn't seem to change anything but as I do know now that I brought the Apple pencil charging dock to keep the pencil always charging and doesn't seem to fix anything. I do know that changing iPad case solved problem most of the time.

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Maybe coincidence but my wife bought a pencil, not Apple and not Bluetooth, but I tried it on my iPad. The freezing started just after.

I had an Asus touchscreen device that also froze. In this instance it was electrostatic build up on the cable from screen to pcb. Discharging the cable cured the freezing.

However, my iPad issues are certainly software related. So far I’ve defeated it and everything is working perfectly. I think there are probably a hundred reasons why it happens, which is probably why Apple can’t fix it. For me, deleting Facebook and resetting the home screen works. Ive found that grouping apps in folders initiates freezing, so I just cluster similar items by screen.

I’ve not tried the pencil again though...

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All the problem in FACEBOOK app. I delete it and my touchscreen work well for about two weeks with ono problem!

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For me only Hayday game that causes me a problem but I can't play that on my iphone.

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Update:

Went to apple store and got another replacement. It was a rainy day, and I couldn’t replicate the touch issue, but still got the new iPad Pro.

good thing is this one works well, so far. I’ll summarise the difference I noticed just as a reference for those who no longer have warranty.

of course, if you are in warranty, ask for a replacement, and don’t hesitate or feel awkward. It’s your right and you WILL eventually get the working one.

for those who don’t have warranty:

  1. It was raining heavily and I did carry my iPad Pro through a humid environment. When I was waiting for the service coming, the iPad Pro was working flawless.
  2. it could be a software problem, but from my experience of using 5 iPad Pro, if it didn’t work, it will always be there, so I lean towards hardware now. However, the diagnose will show all hardware are working correctly. So my guess would be the static electric. The design has a flaw so for some devices, static would cause huge problem. This explains non issue during my waiting. In summary, this might not be a problem that software could solve.
  3. My replacement is not new, the SIM card tray has an obvious flaw so mine is a repaired replacement. For some reason this repair might eliminate the potential issue. So if your replacement is a used/repaired one, you will have a greater chance of getting a no problematic ipad.
  4. No warranty right? Ask apple store to flash the iOS system for you. If it’s the same DFU method, it might not solve anything for you, but worth the try right? “New” replacement I received always pre-installed apps such as iMovie and GarageBand, my own DFU flashed one didn’t have any of that.
  5. this one has iOS 12.1, not 12.1.4. Personally I don’t think it’s the issue, cuz I have had the same issue from iOS 11 to iOS 12, but I will leave it as it is for now. Once updated, I’ll post an update.
  6. Suggestions. Remember, this is Apple’s Fault not yours. If you have warranty, keep asking for a replacement until it works. If not, ask for a fresh iOS install.however, try not to restore your old backup, as that might bring any potential software problem to the new one. Yes I don’t believe it’s the software, but for precision electronics, software bugs could cause hardware issues by manipulating parameters. Last one, leave the ipad in the same room (no direct contact with water) when you shower. The steam shouldn’t trigger the water damage test strip, but might do you a favor. Good luck.
  7. disclaimer, all the above are my experience and assumptions, and may not be the true case. However, this might be your ultimate guide/advice because I have read more than 85% posts/threads that have been addressing this issue.

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Your suggestion #6 is insane. Steaming your iPad to fix it... why not just microwave it!

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So because it was too much to input, I didn’t mention all the details.

My suggestion was not INSANE. I suggested to expose the iPad to higher humidity environment to test the responsiveness, which should be tolerated by its design. Never said to shower with it, but after reading my sentences, I might need to explain a bit more.

DO NOT STEAM YOUR IPAD!

DO NOT EXPOSE YOUR IPAD TO EXTREME HUMID ENVIRONMENT FOR MORE THAN 20 SEC.

but, you can bring your ipad to the shower room after your shower, and use it there to test the responsiveness.

All my suggestions were for those who knew their iPads well and did their research. Not for people who saw my post first. If you don’t think you can handle it, don’t try it. Schedule an appointment at apple store and let them worry.

Goosekeeper, thanks for bringing this to my attention.

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I will try to shower with my iPad. Lol!

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There's a TL;DR at the end!

Hello there! I'm the owner of a 12.9" iPad Pro (2nd Gen - 2017). My iPad was too affected by the unresponsive touch problem. I constantly browsed forums for hours after hours trying to find a solution. Different things worked for different people. Some of them include:

  • Turning off blue-tooth
  • Turning off analytics
  • Turning off background refresh
  • Turning off widgets

Finally some people just gave up the iPad and got a replacement.


However, in a forum, one person suggested to remove the BACKCOVER of the iPad.


I soon realized that the iPad was working fine UNTIL i put on the back-cover. I am not being biased against the use of it and that's the reason I won't be mentioning its name here. I observed that it had 4-6 very strong magnets. A thought struck my mind - maybe it was the magnets that were interfering with its accelerometer.


So I removed its back-cover.


The funny thing is that it didn't just go away. It took 3-4 days to completely heal. Every day, the problem was gone by 30%, until today, I used my iPad for 10 hours straight. In different angles, smudging the screen with oils and dirt(yeah). using it in different orientations. BUT NO SIGN OF ANY UNRESPONSIVE TOUCH.


So, I don't think it will work for everybody but give it a try whoever has a back-cover on their iPad and is suffering from this problem.

Also, I would like to thank all the people who kept this post going and helping out those people suffering from this problem. I especially wanted to return the favor by giving my own solution. Again, Thank you!


TL;DR: Remove the back-cover (especially if it contains lots of magnets)

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By removing the back cover you mean in the insatance someone has a case for the iPad ?

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This is very bad advice. If you remove the back cover the waranty will become invalidated (if it is still in warranty). I advise you do not try to remove the back cover. The screen might easly break.

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I believe “back cover” refers to a case, one which attaches to the iPad via magnets—Apple’s covers for example.

The idea is that there is some interference caused by having the iPads embedded magnets interact with a magnetic case/cover.

He’s not suggesting that you tare off the aluminum casing.

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I removed my ‘smart’ cover yesterday, and oddly enough, I’m have yet to experience any screen/touch lag. Very intriguing.

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I reported mine at the Genius Bar last week. They did consider it an issue. The guy who helped me felt that it was most likely software related, due to it starting right after the last iOS update (12.1.4). He suggested two options:

1) report it to the technicians who log it. The more common the issue is for users, the more likely it’ll be addressed sooner. Wait for the next iOS update to see if this issue is specifically addressed. If the issue is not addressed and handled within a month or so, by means of update, bring in for replacement

2) replace the iPad on the spot.

I opted for for #1

also: DO NOT steam your iPad by bringing it in the bathroom with you while you shower, as recommended above. Terrible advice. Reckless, if not willfully destructive. You will likely water-damage your device, therefor voiding any warranty or coverage.

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I replaced the iPad at the Apple Store and received the iPad with the same problem :( Unfortunately the issue starts to appear after 3 months or so so I'm out of warranty window now.

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Having same issue. Here’s a video of trying to draw vertical strokes with finger in Paper app. As you can see, several first dont register properly (they are supossed to run from top to bottom as the rest). And then one of the later strokes also fails to register correctly:

https://youtu.be/Ra03hpG4X5g

btw currently I’m running latest ios 12.2 beta 6, and the issue persists.

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First, thanks to everyone who has added to this thread. Your suggestions and additional info are greatly appreciated.

I continue to have this issue even after trying several of the fixes here and elsewhere. The only thing I can do is lock the iPad screen and rub it vigorously with the butt of my palm for several seconds. When I unlock, it’s back to working …until the next time it goes unresponsive. That could be 30 mins or a few hours or a day.

Hope this poor workaround helps some of you who continue to suffer with this ordeal. I was going to buy the new iPad Pro until I read some buyers having the same issue with that one. I’m so disappointed in Apple. This is the sort of thing one would expect out of an item that costs a third of what an iPad does. Until this is fixed, I can’t imagine throwing anymore money at an Apple tablet.

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I can't say anything now because all iPad Pro models from 2015 till now still have this issue but not for every one so it's like we're playing the Russian roulette. I did what I have to by Playing hardcore games. Turn the iPad on overnight, day and night every day until the battery gone bad I mean just below 75% that would fit for apple replacement policy and this you can have a new one with cheap price. Don't to mention the problem with Apple staff. Just told them you need to replace a battery. Apple policy on iPad is different from iPhone so you will get a new one instead. Make sure you back up before visit the Apple shop.

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It appears that if your device isn’t cracked, the connector itself is screwed, if nothing changes after replacing the top glass, it might be a circuit board issue

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Could be. My new one doesn't have any protective glass on the iPad Pro some said could have scratch on the screen but many said the protective screen causing most of unresponsive problem and since Apple can accept the small scratch and a bump on iPad corner so I will keep it as it is.

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I did tried to change the glass before. Doesn't work.

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Solved:

I was suffering from the issue for the last 4-5 months.

I discovered that the likely cause was essentially a bent device (I have iPad Pro 2017 12.9in)

I had noticed earlier that trying to bend the ipad slightly “outward” - i.e. toward the back side - helped temporarily.

One day I checked the screen along the long and the short edge and noticed a bit of curvature. Bending the ipad with a bit more force along those two axes has **completely solved the issue!!*

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I understand this. My case also bend before but it doesn't fix anything even I bend it back to place also iPad pro 2015 is very strong, Need quite a lot of force to do so. Now I got a replacement and I'm good now

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Hi

i have an ipad pro 12.9 2nd generation and found a solution for this problem and i did below steps :

  1. Reset the settings ( settings > general > reset > reset all settings )( it didn’t erase your content and data on ipad )
  2. update my ios version to 12.4.1 with my laptop ( with newest version of itunes )
  3. limited the frame rate ( settings > general > accessibility > display accommodations )
  4. turned off gestures and show suggested and recent apps ( settings > general > multitasking & dock )
  5. turned off background app refresh ( settings > general > background app refresh )
  6. turned off shake to undo ( settings > general > accessibility > shake to undo )

and my problems went away after 1 or 2 days

remember that you must always update ios with itunes

note 1 : i haven’t any kind of screen protector or cover or Apple Pencil or keyboard dock

note 2 : actually 99% of problem solved because I rarely face with that and so happy because it made me crazy before and now maybe happen once in a day or less

September 6 Update : i find out that many times the problem will become because of problems in battey calibration and you should check out your battery calibration

But how ? by using imazing desktop application

imazing will show your cycle count and battery health

Connect your ipad to your pc and open imazing app

Click on battery picture on right-down edge

Then check your battery health

Then work with your ipad and in the same time check your battery health

if your battery health percent is normal and stable then your battery is calibrate but if it change in a range ( goes up and down ) then your battery have some problems and it has a bad effect on your touch screen function

for calibrate your battery you need to let your ipad’s battery drain completely untill when you push the power button nothing going to happen ( even that picture that shows you need to recharge battery can’t display ) ( it may take time 12h to 1 day because of big ipad pro’s battery ) … then connect your ipad to an standard charger … when your ipad powered on , turn off it again and wait for about 6 to 8 hours … then disconnect the charger and turn on the ipad and do this procedure for 2 or 3 times to recalibrate your battery

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I hope that it can help you all ☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️

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Didn't help me :( already had these turned off and reset my iPad multiple times. The screen becomes unresponsive after 15 minutes.

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I think the bending issue is the culprit. I used my first one for a little gaming and since I’m quite a strong guy it seems that I bent it. Since I got the replacement I’ve had only a couple of instances (mainly within the YouTube and Notes app) when the iPad became unresponsive for a while. I must say that after the latest update to 13.1 iPadOS everything running as new.

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Unfortunately this issue comes after 9 months of usage (3 months on the replacement/refurbished) and is not connected to any software update or bending (because 1st and 2nd gen iPads, as long as minis and all others are affected - look around this thread). I wish you luck anyway.

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I’m running iOS 13.1 on the 11 inch Pro and the issue is still recurring. I’ve disabled tap to wake, disabled my Apple Pencil, enabled/disabled Touch Accommodations, all to no avail. Resetting didn’t help. A few observations:

-The issue doesn’t occur when the Smart Keyboard is being used.

-When the issue occurs, I detach the Apple Pencil and can still scroll and move on-screen normally.

I’m really not sure what to make of this. I’ll be bringing it in to be replaced tomorrow. Let’s see if unit #2 exhibits the same symptoms.

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I updated to iPadOS (13.1) and noticed that right after the update the issue actually got worse. Where I could normally just put the device in sleep mode and vigorously rub the black screen for a few seconds to get it to respond (and lasted for a few hours before having to do this again), after going to iPadOS none of my previous tricks worked for more than a couple minutes before unresponsiveness returned. I finally did a home/power button reboot and this is now the only thing that will resolve the unresponsive screen issue for a few-to-several hours.

I’d like to ask how many users here (aside from Mr. Hymn) actually went through with a battery replacement? I’ve been contemplating spending the $99+s/h on this IF it will resolve the issue (my iPad Pro is from 2017 so out of warranty), but I’m afraid of wasting the money if it turns out to be a screen defect (in which case, I’m better off just buying another, used iPad with a SqTrade warranty from eBay, rather than giving Apple $599 for a screen replacement). Just wondering if the battery replacement is a good investment or should I just put the $100 towards getting another iPad and forget trying to repair this one?

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Any service you go through apple, you should expect a 90 days warranty right? If the issue remains, you could use that 90 days to get yourself a functional device. I went through 4 replacements to finally get a good one. You should do the same.

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My iPad Pro continues to have this problem and yes, it is worse since 13 updates. The screen is practically unusable if I try to use it while plugged in. Also, I can't use it while it is in the case. I am limping along, but often resort to using my Bluetooth keyboard since it works quite well. I think this is an inherent problem with iPad Pro and after having read months of complaints on this site, I am not sure there is a permanent cure. I think Apple really would like to ignore us and pretend the problem is non-existent. But, when it is working properly, it's a great overpriced tool. I hold my breath every time there is an update, though. I'll keep reading the trials and tribulations of the people here. I'm glad it's not just me.

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@micgggg all these problems came to me after 90 days, after the warranty ended up. So no luck, have to live with a piece of sh...dead iPad

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@micgggg My iPad is the 2nd gen from 2017, so it's no longer in warranty. The issue didn't even start until about halfway through 2018, so I'd had it for over a year before I noticed any touchscreen issues.

EDIT: Never mind. I see what you're saying. I misunderstood you, so sorry about that. Hopefully, if the issue occurs again it will do so inside the 90-day warranty for the repair job, but others on this thread have stated that their repaired/replaced iPad Pros eventually developed the same issue...albeit, outside of that 90 days.

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UPDATE: It may be too early to tell, but somehow the issue has disappeared. I don't know when since I have been using the Pencil for all input on the iPad Pro, but after seeing a response from Betones (from back in Nov'19), this morning I tried typing with my fingers and swiping around the screen and I'm not getting the input issue. It feels 98% fixed. There are very rare instances where I have to tap something twice, but that could honestly be due to the screen protector, and doesn't feel any different than it did prior to this issue appearing (where you would have to retap something every once in a great while). If this keeps up, I'm calling my iPad Pro "fixed."

I just don't know what happened, as I never took it in to get evaluated, repaired. The only thing I have been doing is the software updates when they're available. None of the 12.x updates fixed this, but perhaps 13.3 did? I may never know.

13.3.1 is available right now, but I'm extremely hesitant to install it for fear that the touchscreen issue might return.

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In at least ONE case (mine), I can confidently state there is a hardware problem with the early manufacturing runs of the iPad Pro. I bought mine the first week they were released. Never again.

After installing and running iOS 13 with no change in behavior, I finally took my device into Apple and convinced them to replace my iPad Pro (happened to be a brand new unit, not reconditioned), and the problem is now completely gone (30 days at this point). I ran the new iPad STOCK (no added apps) for 5 days, just make certain there was nothing in my environment. After a week, I started adding things back… my case, my apps, some config changes… still all good. Then, the final test: a full restore to my previous setup. It’s been a month, and there’s not been one unresponsive issue.

I documented everything I tried, and have followed this thread, with ultimately no success. Some things seemed to help, for a while. Others had no effect.

  • Turn off bluetooth
  • Use without a case
  • Remove Apple Pencil and keyboards
  • Remove all apps
  • Reset all settings
  • Try different settings (assistive touch, refresh rate, etc.)
  • Clean install
  • Wait for the next iOS upgrade

As a software engineer, this is the kind thing that seems like a software issue, most likely a system software issue (background tasking, out of memory, etc). And it’s the hardest to demonstrate: a completely intermittent and random problem, at least for me.

Ultimately, with the right details and documentation, my Apple genius did the right thing.

One take-away:

Give new Apple devices some time before jumping in. I use my iPad Pro every day, and I’m already looking forward to the next iteration. After the next release in 2020, I’ll wait a month before buying.

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People experience it with recent IPad Pros 2018, iPad mini and iPad Air, iPad 2017 etc. all the time these days. You can buy a non-working one from a shop right now. I don’t think it’s just early manufacturing.

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@corab yep. Because this problem appeared since 2015 the first iPad Pro even 2nd gen and now 3rd still the same.

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Did the problem go away with update 13.3.1?

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no. I'm on 13.3.1. still no joy. (iPad 12.9 gen 2)

always had the ipad in a protective case and even tried enabling Touch Accommodations, nothing changed.

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Sorry! no luck though.

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Mine disappeared at 13.2, so some kind of fix was done there, it seems to did the trick for some users, since some people still suffers from it.

But then after a few months, my iPad pro 11" developed a new symptom; "phantom touch", mostly not as annoying as touch disease, I just get nervous sometimes it might accidentally hit the "post" button on a forum, before I finish writing. So far it hasn't (yet).

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As an update, my iPad Pro 10" works flawlessly since 13.2.

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No, the issue did not go away, in fact last night, it was probably the worst ever

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