How to Fix 6 Common Xbox Series X Problems
- Will not turn on
- "No signal" or corrupted image
- Turns off unexpectedly
- Won't play video games
- Won't recognize discs
- Disc is stuck in the disc drive
Problem 1: Xbox Series X will not turn on
The console does not power on after pressing the Xbox power button and makes no noise.
Cause 1: Console cannot detect a working display
If the ‘Xbox’ light on the front of the console is lit, it won't start up unless it detects a working display.
- Check your HDMI cable. Ensure that the cable is securely connected to the display and console.
- Plug the HDMI into a different port on the TV.
- Use a new HDMI cord.
Cause 2: Power supply cord is not powering the console
- Unplug the power supply cord. Wait a minute and then plug it back into the Xbox.
- Ensure the other end is properly plugged into a wall power outlet.
- Check the cord for damage.
Cause 3: Wall outlet isn’t working
- Plug in a different power cord to ensure the wall outlet works.
- Use a working phone charger, another gaming console, or TV.
Cause 4: The internal power supply needs to be reset
If the wall outlet works, reset the internal power supply:
- Unplug the power cord from the console.
- Wait 10 seconds.
- Plug the cord back into the console, and then press the Xbox button on the front of the console.
- Note: If you have a wireless headset, external hard drive or other accessory plugged into the USB to charge, this may deplete the internal power supply over time. Unplug everything from the USB ports when resetting the internal power supply.
Cause 5: Malfunctioning power supply
If the light on the power supply is solid white or orange, then the power supply is working properly and you can skip this step.
- If there is no light, unplug the power supply and let it cool for 20 minutes, then plug it back in.
- If the power supply light does not turn on then replace the power supply.
Cause 6: Bad Motherboard
If the power supply light is on but your device still does not turn on, then the motherboard may be the problem.
- You may need to replace the motherboard.
Problem 2: Xbox Series X shows "No signal" or a corrupted image
The console turns on but it shows no signal or a corrupted image on your TV. This issue is occurring on 4K@120Hz TVs with variable refresh rate (VRR) support when the Xbox is configured for 4K120 + VRR. Several Vizio, Samsung, and LG TVs can also experience this issue.
Cause 1: HDMI 2.1 cord is not connected
- Replug the HDMI cord that is connected between the Xbox and TV.
- Ensure the HDMI cord is the same one that came with the Xbox and is HDMI 2.1 compliant.
Cause 2: TV is not up to date
- Update your TV to the latest firmware.
Cause 3: Xbox Series X cannot handle 4K @ 120Hz with VRR
If you can see enough of your screen to change the video settings:
- Configure the Xbox’s graphic setting for anything for anything BUT 4K@120Hz with VRR.
- Open Settings > General > TV & Display Options > Video Modes and then change the resolution.
If you can't see enough of your screen to change the video settings you must boot the console in safe mode:
- Eject any discs in the console.
- Press the power button for 10 seconds.
- Press and hold the power and eject buttons until you hear two beeps (make sure to hold the buttons until the second beep- 10 seconds after the first).
- Now with the console in low-resolution mode open Settings > General > TV & Display Options > Video Modes and then change the resolution to match your TV.
If the problem continues:
- Turn off variable refresh rate on your TV.
Problem 3: Xbox Series X turns off unexpectedly
The console shuts off when you don’t want it to, right after you turn it on or when you are playing a game.
Cause 1: Settings cause the Xbox to turn off while it is sleeping
If your Xbox turns off after a period of inactivity and you don't want it to, adjust the settings so it does not automatically turn off.
- Press the Xbox button on the controller to open the guide.
- Select the Settings option (cog icon).
- Select Power & startup, then Turn off after.
- Select your preferred period of inactivity before the console automatically powers down.
Cause 2: Xbox is not getting power
- Plug the power supply cord into a different wall outlet, and check that the cord is properly plugged into the outlet and the console.
Cause 3: Console is overheating because of poor ventilation
Ensure your console has proper ventilation.
- Turn off the console.
- Wait at least an hour.
- Move the console to a well-ventilated location where there are no objects on, under, or right next to the console. Ensure that all of the vents are clear and have good air flow.
- Restart the console.
- If you still have trouble with ventilation, make sure the vents are clean. In some cases, you may need to clean or replace the fan.
Cause 4: Power supply is malfunctioning
Check the power supply.
- If the light is solid white or orange, then the power supply is working properly.
- If there is no light, unplug the supply and let it cool for 20 minutes, then try plugging it back in.
- If it still does not light up, replace the power supply.
Problem 4: Xbox Series X won't play video games
A video game you are trying to play doesn't start, freezes, or quits without notice.
Cause 1: Xbox system software is bugged or needs to be updated
- If you haven't already, restart the game.
- Restart your Xbox.
- Ensure your system is updated.
- Check Microsoft's known issues for current games launches page. Microsoft lists known problems and possible workarounds for the game you might be having issues with. If there are no solutions there proceed to the next steps.
A full power cycle completely reboots your console.
- Hold the Xbox power button on the front of the console for 10 seconds. After 10 seconds have passed, release the button making sure the console entirely shuts down.
- Turn your console back on either pressing the console's Xbox power button or the controller Xbox button.
- You must see the green boot-up animation when the console restarts. If you don't then redo the power cycle.
- Restart your game.
Cause 2: Bad network connection
Test your network connection. A bad network connection can cause your games to crash.
- Press the controller's Xbox button to open the guide.
- Select Profile & system > Settings > General > Network settings.
- Check for outages under Current Network Status.
- Select Test network connection. Your console will connect to the Xbox service if the connection test is successful.
- Update your console software if prompted.
Cause 3: Corrupted profile data
Use a different profile. Sometimes games will incorrectly work because of corrupted profile data.
- Switch to a different user profile on your Xbox.
- If there are no other profiles create a new one or have a friend log on to their profile on your Xbox.
- Restart the game.
- If the game works on another profile, remove and re-add your profile.
- Press the controller's Xbox button to open the guide.
- Select Profile & system > Settings > Account > Remove accounts.
- Select the account experiencing the gameplay issue and then select Remove.
- Download your profile again to install new, uncorrupted profile data.
- Open the guide.
- Select Profile & system, select Add or switch, and then select Add new.
- Type in the email address and password used to access the Microsoft account you just removed.
- Do not select "Get a new account" unless you want a brand-new Microsoft account.
- Finish setting up your account and return to the Home screen.
- Restart the game.
Cause 4: Corrupted game data
If all the above steps did not fix your problem It’s possible that your game's local save has become corrupted. If so, you might fix your game if you delete the local save and re-sync with the cloud.
- Delete the local save.
- Open the guide and select My games & apps > See all > Games.
- Highlight the game. Then press your controller's Menu button.
- Select Manage game and add-ons > Saved data.
- Select Delete all to remove the local save of this game.
- Restart your console by holding down your controller's Xbox button and selecting Restart console.
- Re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.
- Restart the game.
Problem 5: Xbox Series X won't recognize disc
The console cannot read a disc that is inserted into the disc drive.
Cause 1: The disc is dirty or broken
- Wipe the disc with a soft, clean, slightly damp cloth to remove dust particles.
- Insert the disc into the Xbox.
- Try the disc on another Xbox. If the disc doesn't work then the disc is the problem. If it works on another Xbox and not yours then your console has an issue.
Cause 2: Console is malfunctioning
Change the console's power mode and perform a hard reset
- Press the controller's Xbox button.
- Select Settings.
- Select Profile & System > Settings > General > Power Mode & Start-Up.
- Under Power Mode, select Energy-Saving.
- Hold the Xbox button on your console for 10 seconds until it has completely shut down.
- Power on your Xbox Series X and try the disc again.
Problem 6: Disc is stuck in the disc drive
A video game, Blu-ray, or DVD is partially or entirely stuck in the disc drive and does not come out.
Cause 1: Disc is sticky or its label is peeling off
- Restart the Xbox console. Press the eject button next to the disc slot.
- Use the controller to open the guide. Select Home, highlight the inserted disc, and press the X button to eject the disc.
- If your Xbox freezes, hold the power button on the console until it turns off. Restart it and then press the eject button.
If the above solutions don’t work, use the paper clip method.
- Unplug all power cords and cables from the Xbox console.
- Straighten a large paper clip.
- The clip must be at least 2 inches (5 cm) long straightened. A small paper clip will not do.
- Insert the paper clip into the eject hole on the bottom of the console. Look along the edge of the round stand around the disc drive.
- As the paper clip is pushed into the hole, the disc will slightly pop out. Pull the disc out manually with a lint-free cloth.