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Samsung SPH-A500 Troubleshooting

Phone Won't Turn On

Plug phone into charger making sure that the charger is plugged into an outlet.

If problem still persists it can be do to the following problems.

Dead Battery

  • Make sure battery is properly connected
  • Replace battery

Broken Keyboard

Unable To Hear Anyone

Muted Earpiece Volume

  • Check the ear piece volume to see if the device has been muted or put to a low volume.
    • If volume muted or to low to hear, turn up the volume of the earpiece.

Broken Ear Piece

  • If volume is up, you may need to replace the earpiece.

**To replace broken earpiece follow this link: Speaker Repair Guide

Screen Looks Black

Dead Battery

  • Try plugging your phone into a compatible phone charger.
    • Make sure that the charger is plugged into an outlet.
    • If screen still remains black, you may need to replace the battery or the screen.

Broken Screen

  • If screen is cracked (or the phone has sound but no image), you may need to replace the LCD screen.

Keypad Button(s) Missing or Broken

Replace Keypad

Person I'm Talking To Cannot Hear Me At All

Bad Reception

  • Find a better place to make a call or get a new service provider.

Broken Microphone

  • If reception or other external causes are not the issue, your microphone may need to be replaced.

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