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If you are experiencing difficulties with the Nokia Lumia 1020, see the phone’s troubleshooting page.:

Nokia Lumia 1020 Troubleshooting

Background and Identification

Released in July 2013, the Nokia Lumia 1020 is a unique mobile smartphone with a 1.5 GHz processor speed, a 41-MP camera, and and a 4.5-inch touchscreen display. The Nokia Lumia 1020 has 2 models: Nokia Lumia 1020 3G (Nokia Lumia 1020 3G RM-876, Nokia EOS, Nokia Elvis) and Nokia Lumia 1020 4G LTE (AT&T Nokia Lumia 1020 RM-877, RM-875, Nokia EOS, Nokia Elvis). To find your phone's model number, click on Settings > About Windows Phone > Model. Alternatively, click on Settings > Extras and Info > More Info.

One of the Nokia Lumia 1020’s defining features is its 41-MP camera, built with optical image stabilization. This camera allows you to capture high-quality photos and video, with a clear and steady zoom feature that allows users to capture subjects up to 6 times closer without pixelation. The Nokia Lumia 1020 provides the ability to achieve DSLR camera quality with the ease and convenience of a smartphone.

Another distinct characteristic of the Nokia Lumia 1020 is its interactive touchscreen display, designed with the user’s personal needs in mind. Live Tiles on the screen deliver information and updates on what’s happening with the people and applications users want to keep up with. Live Tiles can be arranged according to the user’s preferences. Additionally, Nokia Lumia 1020 users with have the ability to access everything on their phone from virtually anywhere with OneDrive, a Microsoft file-hosting service that allows users to store files and personal data in a cloud.

The Nokia Lumia 1020 has a few notable defining features. A large circle on the back that contains the camera distinguishes the Nokia Lumia 1020 from most smart phones. Also, the phone is relatively thin in comparison. The different models do not have different bodies; they simply differ in network speeds and country distribution.

Video Guides

Screen Replacement

Disassembly Guide

Service Documents

Additional Information

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