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O XPS 13 9360 é um laptop de 13 polegadas lançado em 2016 com um processador Intel de 7ª geração. Ele foi atualizado em 2017 com um processador de 8ª geração.

Battery Replacement problem for Dell 9360

I recently replaced the battery for my Dell 9360 using the Dell XPS 13 9360 Replacement Battery kit from iFixit, and it seemed to work fine for a few days, but now my battery doesn't seem to be charging properly. I followed the battery replacement instructions meticulously (Substituição da bateria do Dell XPS 13 9360). However, now my battery often gets stuck charging at odd numbers like 32% for hours on end (similar to this post: New 97w Battery Replacement - Not charging past 47%) and will last < 2 hours without being plugged in. Somewhat relatedly, whenever it is plugged in, the fan is usually whirring a lot trying to keep cool.

I made a battery report like the post above's answer by @jayeff suggested. According to it, I have a 60,002 mWh design capacity, and a 45,288 mWh full charge capacity. Are these two numbers sufficiently close to each other? Do I have a bad battery? Is this a calibration problem? Did I just buy the wrong one??

Any help is appreciated!

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Hi @matthewwhi66266

It looks like a bad battery.

Looking at the figures you posted it is only charging to 75% which is poor considering it is supposed to be new.

Contact ifixit about the problem and get a replacement.

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