Battery status idle, not charging after calibration

Question

Dell XPS 13 (9343/9350)

Device and repair information for the Dell XPS 13 laptop models 9343 and 9350, which were both released in 2015.

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Hi, I bought an Ifixit battery replacement for dell xps 13, replacement went well, first test successful, battery was charging with 130Wh AC adapter.

After recommended battery calibration, full charge and complete discharge by the computer, the battery is not charging anymore.

bios tells battery charging status: idle, health status: excellent, no power is transferred to the battery

I am left with 2% battery life in the new one.

Switching ac adaptor does not help.

I put in the old battery again, which is charging with the mentioned 130Wh adaptor, but doesn’t hold capacity….

Is there a known solution for this situation?

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2 comentários

I have the same problem.

After fully changing and draining the battery, it now stays at 0% charge. (It was supposed to turn of at 5%)

Dell diagnosis say the charger and battery are fine, health is excellent.

Any recommendations?

Changing the CMOS battery would have reset everything so your only option I guess is IFIXIT Contact Customer Support.

I have the same problem.

After fully changing and draining the battery, it now stays at 0% charge. (It was supposed to turn of at 5%)

Dell diagnosis say the charger and battery are fine, health is excellent.

Any recommendations? — Raphael
Changing the CMOS battery would have reset everything so your only option I guess is IFIXIT Contact Customer Support. — mike