Phone screen does not turn on

Hi,

Have you tried inserting a compatible known working SIM card and then calling the phone to hear if it rings, you can answer, you can call out etc to check if it has completely turned on and works OK and that it is just a display problem and not something else?

If it is only a display problem, with the phone turned on try shining a torch at an angle close to the screen and check for any images on the screen. They will be very faint so trying this in a darkened room may help to see them, if they are there.

If you can see images then there is a backlight problem with the screen. Either in the screen itself or on the systemboard.

Here’s the W995 troubleshooting manual. Go to p.9 Display Illumination Problems and follow the flowchart to determine where the problem lies.

If you can’t see any images go to the p.9 Display problems flowchart

Hopefully this is of some help.