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In door water dispenser on Samsung french door not working

I have Samsung french door model RF31FMESBSR/AA

Water stopped dispensing through the door and ice cubes being made were extremely small.

I moved the unit away from the wall to check the waterlines and it started working. I assumed a pinched hose or something. Ice went back to normal size and water was coming through the door every time I pressed the dispenser lever. After 2 days it stopped working again.

I again checked hoses and this time, pulling the fridge away from the wall did not fix the problem.

BUT, if I’m pressing the dispenser lever and turn the water off and then turn it on, I get water through the door! If I let go of the lever and and then try to dispense again by pressing the lever a second time, I get nothing.

I can turn water off and on several times in row, and as long as I am holding the dispenser lever when the water pressure is restored I can get water through the door, one time.

I’m guessing water inlet valve…

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Have you checked that the water supply pressure to the refrigerator is OK?

What's the pressure like at the water filter?


So when I disconnect the water feed line from the refrigerator the pressure fills a cup of water in about 8 seconds. I've also had the water running through the refrigerator with the filter installed and without the filter installed. I get the same symptoms so I don't think the filter is the source of the issue.



@Ken Fritzsche ,

I don't believe that the water pressure is adequate.

Where I am the water authority aims to deliver water at the rate of 20 litres per minute i.e. 20,000mL/minute.

A cup is approximately 250mL

At a rate of 20,000mL/minute in 8 seconds you should have ~2,666ml (2.6L) of water, i.e. 333mL/second.

This will be approximates only but it should still be more than you're getting

It may depend of course on what the pressure is where you are. What is the flow rate at the tap nearest to where the water supply comes into the premises? How long does it take to fill a cup?

I can fill a cup in under 2 seconds from the kitchen tap when it is fully opened of course

Just a thought.


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Solution 1:

Water Tube in Door is Frozen

To determine if the water supply tube is frozen, disconnect the tube at the bottom of the door and blow air through it. If air does not pass through, this indicates that the water supply tube is frozen. If the water supply tube is frozen, thaw it out. In addition, ensure that the freezer is kept at the proper temperature. The freezer temperature should be kept from 0-10 degrees Fahrenheit. If the freezer is too cold, the water line may freeze.

Solution 2:

Low Water Pressure from House Supply

The home may have insufficient water pressure. The water inlet valve supplies water to the water dispenser. The water inlet valve requires a minimum of 20 psi to function properly. Check the water flow and test the pressure to determine if it is at least 20 psi.

Solution 3:

Water Filter

A clogged water filter can restrict the flow of water to the dispenser and prevent the dispenser from working properly. The water filter should be replaced about every six months to maintain proper water flow and ensure water quality.

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