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High end Ivy Bridge consumer desktop released by Dell in 2013. Comes in White and Black or Black case options.

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Cannot boot machine, not even into safe mode.

Hello everyone,

My pc has run into some trouble here and I think it’s toast but before I just to that conclusion I’d like some opinions from you guys. I honestly don’t know a ton about computers. I uploaded some pictures of what seems to need the green screen of death

This dell XPS8500 is from approximately 2012.

Things I’ve tried with no luck;

booting into safe mode

Restoring windows

repair utility

booting from usb

letting the green screen sit over night

Most of the menus are in the magnified state which makes it almost impossible to do anything I was able to navigate a few of them comparing them with pics from google search.

Thanks for any help,


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Hi Matthew,

I find turning the monitor off then on again fixes that "magnification" problem your photos show.

If you get to any screen then the system is certainly NOT toast. We can solve the problem.


@aactech Maybe if it was a system you could be more sure isn't a possible GPU system, but I suspect this is probably configured with a GPU - the 7570 is common in used ones despite the fact it's a garbage GPU - even my 8500 came with one. When this happens, I've usually found it's the GPU (usually the problem), RAM (IGP/secondary GPU system issue) or monitor (uncommon). Dell usually paired the 8500 with a GPU and a i7 3770 a lot of the time - but there was an i5 version which may not have it. GPU systems always have port covers over the VGA and HDMI on these - change at will for other systems which may be different.

If you've ever seen the cooler on the low profile GPU you would get why I suspect it's burned out. Bad cooling and lack of cleaning kills these cheap cards.



Hi Nick,

I hear you, especially as you have had direct experience.

But then why is he able to get to the Windows repair screens?

My experience with this problem has been corrupted drivers.

I'm sure we can help Matthew.

Cheers, Mike


@aactech The card may be functional enough to display garbage and not be completely dead - it happens on a lot of these before they fully die. Most of these GPUs die in phases and this is usually phase 2 - phase 3 (full death) is next. Phase 1 is the time it works but is barely holding on.

It doesn't need to be a black screen death to be dead - that's common but there are instances where you have a card that holds with a load but has an internal issue and that loss of a processing load finishes the cards off. Sometimes it just dies under load. My E6540 (8790M 2GB) died over time and was having blackout issues with increasing frequency.

Maybe the driver buys the OP a few months and it's over. That said, I don't have hope around these cards a lot of the time but if someone wants to try the driver fix I'll play ball but warn them it's probably on the way out - but not professionally.

If someone in the family had an issue I would try the drivers BUT WARN THEM it could go bad again and then it's the GPU, but in a professional setting it's technically the end of the road since you need to warranty your work. Either we're getting rid of it altogether or it's being replaced.


@nick Yes I agree.


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Are you using an Intel onboard (IGP) or dGPU (GPGPU) machine? The majority of high spec systems come with the Radeon 7570, which is a low profile GPU converted to work with a different bracket. There are other cards that don’t do this, but they were all optional CTO upgrades. The difference between the consumer 7570 vs. business 7570 is the secondary port; the consumer card in the XPS is HDMI/DVI and the business card is full size DP/HDMI. Same junk card, different ports. For onboard, it’s usually bad RAM.

The low end GPU Dell shipped with these often die due to the small cooler and GPU heat output being bad enough under load it cannot quickly dissipate the heat - it’s not uncommon to get these low profile conversion machines with evidence it WAS once a machine with a GPU from the factory - that’s how you know the GPU died. The problem is these low profile GPUs are notorious for failing due to insufficient cooling without warning unless it has a joke dye like the GT420 (which shouldn’t exist). It’s made worse by the fact there is often no warning - it’s good one day and dead the next. Personally if I got something like this again and it had one of these GPUs I wouldn’t throw it out if it worked, but I’d probably throw it out and blank it off if it had a fatal issue so I can shop around and get a GPU I like since the mainstream CPUs ALL have onboard graphics.

If you’re lucky it’s just a bad driver and booting on the Intel onboard without the GPU installed (Dell has a POST block with a GPU installed) so it can be removed and reinstalled with the AMD or WHQL (Windows) driver. We don’t know what card you have explicitly, so you will need to find out and locate the correct driver. Just don’t be surprised if it fails again permanently.

If you don’t want to chance it, these are your choices:

  • Buy a modern midrange GPU and replace it (requires driver change)
  • Remove the card and switch to onboard video (requires driver change)

If it didn’t ship with a GPU, the RAM is bad. Get a set of DDR3L 1600MHz - at least 16GB of it especially if you plan to keep the computer in the long run. If not, remove the bad module as long as it’s reasonable - think 4-8GB of RAM after finding the dead module.

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So what your getting there is most likely from a bad graphics card. If you have one not dedicated. Then you can usually replace it very cheap and very easy. Dell does have built in diagnostics if you hit f12 when you boot the computer. I am almost positive that's a bad gpu. As far as the booting issue goes that could just be a windows reload if anything. I can further guide you if you need any questions

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