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The Vtech Kidizoom Smart Watch DX was released by Vtech in August 2015. There are six different colors of the Kidizoom Smart Watch DX, but repair guides for all models are the same.

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Watch turns on but I cannot select option

Vtech watch touch screen does not allow selection of ap functions. I have switched it on and off and hard reset but does not fix issue. Won't allow date to be selected or time. Etc. What can i do to fix this ?

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My watch says fully charged but I can’t get into anything. What is the problem? And his do I fix it?


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Hi @all2020

Try cleaning the faceplate and check if that resolves the problem.

Here’s a a link to the ifixit Vtech Kidizoom Smart Watch DX Faceplate Replacement guide

If that didn’t work, since you have hard reset the device then it seems as though there is a problem with the digitizer (touchscreen).

A brief search online shows no results for spare parts for the watch.

Even Vtech (click on the letter ‘K” then on Kidizoom SmartWatch) offers a USB cable as the only replacement part for the watch.

You may be able to source a “donor” watch - example only (for parts or a direct replacement of the watch) if the price is right. Something to consider perhaps.

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this guide didn't work for me


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Alison Lourenco será eternamente grato(a).
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