How can I retrieve the data?
Hey guys, Thanks for your help in advance.
Basically, long story short, I lost my dear brother in a car accident around a year ago, the police have since returned his phone and apple watch to us.
The phones screen is smashed (but still on the phone just lots and lots of cracks) and the bottom of the phone where you would connect the charger, is snapped upwards (so it is still attached but bent up).
This means I can’t plug it into the computerand charge it to retrieve the media. I will attach photos to this when I’m home later.
I was wondering, if there is any way for me and my mum to get the media from his phone - he was a powerlifter so those videos would be precious.
Also in terms of his Apple ID and Password, I do know the ID, but I don’t know the Password.
Can anyone please help!?
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Fixing the damage to the phone is a start. But you still need to gain access to it. Apple did a good job with its security system.
Depending on what your brother set up it might be impossible to gain access. First you need to know the phones pass code which is a 4 or 6 digits. Keep in mind you only have three attempts before the phone will lock up.
If your brother has a PC or laptop which he used to backup his phone then gaining access to it would be easier to recover what it has. Connecting the iPhone to the system could also allow you to sync its data over as well.
Then you still have the PC's or laptop's user access to deal with and lastly the Apple ID to gain access to the iCloud account.
Hopefully with this information you have a better idea on whats involved. You still have a hard nut to crack and Apple won't be able to help you. Best of luck!
por DanJ