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All in one color printer & scanner (USB2) Compatible with both PC's running Windows as well as Mac systems running OS-X & MacOS

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The printer is not printing

The printer is not working even when there are both cartridges.

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Hi,

Can you copy a document using the printer's control panel?

Are there any error lights showing on the printer's control panel display?

What have you tried?

por

u can scan but not print

por

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Solução escolhida

METHOD1: UPDATE DRIVERS

Step1: Press start button and select control panel option.

Step2: Open device manager and search network adapters.

Step3: Select the mode to which printer is connected Ethernet or Wi-Fi.

Step4: Check driver for updates and check if the driver is running successfully.

Step5: If not running disable the driver and enable it again.

METHOD2: SOFT RESET PRINTER

Step1: Switch of the printer and disconnect all the cables.

Step2: Press and hold power button for approximately 60 seconds.

Step3: Restart the printer and check the error is fixed.

METHOD3: SEMI RESET PRINTER

Step1: If on opening the printer door there is no paper stuck in the printer go to step2 or if found remove the paper carefully and restart the printer.

Step2: Press home button and navigate using keys to support menu.

Step3: Enter support menu and you found support x where x will be model number.

Step4: Now press > button till you find resets menu and press ok button.

Step5: Now country and language reset occurs press right button.

Step6: Press right button on partial reset to reach semi-full reset prompt and press ok button. or contact hp support

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