Ir para o conteúdo principal

Conserte seus objetos

Direito de executar reparos

Loja

Hybrid laptop/tablet manufactured by Microsoft. Released October 2015. Model 1703.

64 Perguntas Visualizar todos

Can my power button be replaced?

The power button on my Surface Book is permanently depressed; it won’t “spring back”. So, I can’t power on my computer. Using a butter knife, I was able to pry open the bevel where the power and volume button sits, and am able to turn on my computer in this way. I chatted online with a Microsoft support person, then called support twice, then took the Book into a Microsoft Store, all with the same result - I need to pay $599 to receive a refurb tablet to replace the one with the broken power button. They would not even acknowledge the ridiculousness of spending $600 to fix a broken piece that costs about $.01. For now, I can turn the laptop on with the butter knife and a paper clip, but would prefer to replace the power button. I haven’t been able to find this piece or information about this looking elsewhere online. Suggestions?

Also, any suggestions about a consumer protection place where I could lodge a complaint against MS?

Responder a esta pergunta Também tenho esse problema

Esta pergunta é pertinente?

Pontuação 0

Comentários:

Jason, I am curious if you can send me more detailed instructions on how you were able to get to the power button. I have the same problem. Thanks!

mnighten@pld.com

por

I too just had the same issue this past week. Happened when I had to hold down the power and volume to restart the machine. Any updates? Mine is also randomly restarting while I am working on it.

por

The same here. The problem is that there is a tiny (tiny tiny!) flat printed wire running from that button. Due to the many on/off actions (and certainly some frustrating hard pushing when it doesn't turn on) the flat printed wire is not short-circuited anymore.

You can't repair it, I am at the point where I grinded open the surface Pro on the back, as to be able to reach the printed circuit. So indeed, with a butter knife or other metal piece, you can make the computer switch on. No way to install another button, too small.

I had to mil open my surface book due too, but for another reason. These fabulous computers (and they are) should come with a special 'replace' warranty for such stupid foolish 10 bucks costing problems, which, upon asking cost almost as much as a new machine...

por

Hi Johan, I have the same issue with MS Surface. I need to get it turned on one time in order to ensure I have everything (data) backed up or copied. How did you get the opening to access to the power button ?

por

Adicionar um comentário

11 respostas

Pergunta Mais Útil

Due to the closed nature of Surface component supply chain and the low overall volume, nobody sells the power button flex, even in China where you can almost find anything for Apple parts.

There is no way other than replacing the microswitch on the flex, or pay Microsoft to fix this.

Microsoft does not seem to have violated any contractual obligations here, this is a legal void. Join the right to repair movement and change the law is the only valid way.

Esta resposta foi útil?

Pontuação 3

Comentários:

Welcome to an new understanding of the "Wide World of Corporate Greed"

Here's how to fight

https://ifixit.org/right

por

Adicionar um comentário

Well guys i think is more difficult remove the screen without breaking it that find it, I am sure that you can find a compatible “SMD Switch”. Just search for “SMD Switch”

Block Image

https://uk.farnell.com/panasonic/evqp7c0...

Esta resposta foi útil?

Pontuação 2

Comentários:

do you have an idea if the switch is with 4 or 5 pins ?

por

Hy can you tell me what smd would be useful ?

por

Adicionar um comentário

I have searched the entire web for a replacement for the power button but came up empty. Apparently Microsoft is insisting that I pay some huge bucks for a new refurbished system.

Esta resposta foi útil?

Pontuação 1
Adicionar um comentário

I just posted a guide for this repair based on my experiences. Check it out here. Microsoft Surface Book Power and/or Volume Button Replacement

Esta resposta foi útil?

Pontuação 1
Adicionar um comentário

I’m trying to go the route of purchasing a “broken for parts” Surface Book but it gets very tricky trying to buy a broken one when all I need is the power button and buys push the cost of the item past $200 USD. On Ebay you often find items that start out at reasonable costs but once they go past $60 USD I don’t consider it reasonable if all I need is a power button.

If anyone else has gone the alternate part route like rustedchip commented and used a compatible SMD switch on their Surface Book please drop a comment here.

Esta resposta foi útil?

Pontuação 0

Comentários:

Did you find what you are looking for ?

I'm in the same boat as you just looking for a power button

por

Adicionar um comentário

I’ve got the same issue. My smd switch popped off with the power button. Used to turn it on by short circuiting with a paper clip for over a year and tried not to have it shutdown (Since Microsoft can’t fix the issue). But now it just doesn’t turn on at all. Anyone got any ideas? Thanks.

Esta resposta foi útil?

Pontuação 0

Comentários:

Just bought a dead motherboard today I will be replacing the power button on mine :)

that's the only way you can get that one fixed!

por

I am going to try these: https://www.ebay.com/itm/392938562082

I can't even find what size they are but maybe I will get lucky. I am going to try to pop the metal cap off the switch on the board and replace with the guts out of a new switch first to save some soldering. As a last resort, you could always swap out one of the volume control SMBs.

por

Adicionar um comentário


I am going to try these: https://www.ebay.com/itm/392938562082

I can't even find what size they are but maybe I will get lucky. I am going to try to pop the metal cap off the switch on the board and replace with the guts out of a new switch first to save some soldering. As a last resort, you could always swap out one of the volume control SMBs.

Esta resposta foi útil?

Pontuação 0
Adicionar um comentário

My issue was the plastic plunger in the switch had broken off. The best part about the way I fixed it is it’s free (so long as you don’t mind losing a volume button) and required minimal tools. I already had the screen off and the motherboard pulled as I was replacing the tablet battery so you will have to do those two steps first and there are plenty of resources online to show you how. There are top view and switch anatomy pics at the end for reference. As always, read all the way through these directions BEFORE you start.

Tools: dental pick, fine point tweezers, and small needle nose pliers

Steps:

1: On the side of the broken switch opposite the plunger, use the dental pick to pull back one of the metal tabs holding the cover on. Be gentle. It does not take much force. Once it is off, discard the broken plunger. (the top will tend to pop off so be sure you are working on a flat surface where you can find it easily)

2: Inspect the actual button (circular bubble) inside the switch for damage. If it is good, then proceed to step 3. If not, the whole switch will probably need to be replaced.

3: Repeat step 1 for one of the volume buttons.

4: Transfer the good plunger to the power button using the tweezers. Stay over your work surface as this is a small part that is easy to drop.

5: Reinstall the cover on the power switch. THIS IS BY FAR THE HARDEST PART OF THIS REPAIR. I recommend using the cover off of the volume switch if the original power switch cover is damaged. The cover is integral to the switch functioning properly. Start by putting the cover (orientated correctly) over the plunger side of the switch and work towards the end you pulled at to remove it in the beginning. You must ensure the plunger is pulled far enough forward that the depressed metal tab on the cover fits in behind the short plastic center tab of the plunger. The movement of the plastic plunger tab against the cover tab is what forces the plastic tab down to actuate the button and helps the plunger return to the neutral position when released. Only light finger pressure should be needed to slip this cover back on. If you are having trouble, stop and double-check everything is lined up correctly.

6: Use the needle-nose pliers to bend the tab you pulled on to remove the cover back into place. Again, very little force is needed.

7: Check that the plunger now works correctly, reassemble, and test.

TOP VIEW:

Block Image

SWITCH ANATOMY:

Block Image

Esta resposta foi útil?

Pontuação 0

Comentários:

Never had this with the Book, but with the Pro, and oh boy ... it is not repairable. Read my remark above.

por

the switch has 5 or 4 pins ?

por

Adicionar um comentário

I replaced mine and created a guide. Microsoft Surface Book Power and/or Volume Button Replacement

Esta resposta foi útil?

Pontuação 0
Adicionar um comentário

I can't believe what I am reading. I had this problem, because I had just replaced the screen, and I was able to get back in quickly. I quickly realized that the tiny little piece was missing, by looking at the volume button. I guess the fact that I could access it quickly, and that I could compare it to a working button, that message it so obvious. I did one search, picked the 4th option, and found the entire switch that mounts onto the board for $1 each. I may actually order one of the one that requires you to order 10 minimum, just so that I can have a few to break. Anyways, I will update how successful I am, but as I read through this, I see that it looks like someone included some really good pictures, that should help everyone out. Good luck.

Update (02/16/2021)

Block Image

This is the piece opposite my power button on the mother board

Block Image

These are the volume buttons

Block Image

Close up

Block Image

The one on the right. Notice the little plastic tab

Block Image

See how it is missing from my power button. The power button, when pressed, will push that missing tag down. Likewise, when that tag is there, it pushed the power button up.

You can order the piece that goes on the motherboard, and remove that tag that is missing. You can then put the new tab on the one that you have, carefully because it is easy to loose and to break. You can also robe the entire piece off of your motherboard, and super the new one right on. There are some that have epoxy, but if it doesn't, it will be very easy, providing that you are skilled at small soldering! They are only $1 each, so buy extra!

https://www.mobilesentrix.com/power-and-...

Esta resposta foi útil?

Pontuação 0

Comentários:

Please share the link to the switch you found.

por

Yes please, share the link. Of course, if you replaced the screen, you already spent a lot of money (and time and frustration) on that. I am at the point of completely machining away the complete aluminium back, to be able to replace the fans, repair the switches, repair the power connector. Don't want to break the screen. With the back machined away, everything is accessible, replace with a new aluminium back, and done. (not for amateurs)

por

Exact same thing happened to me; replaced the screen, but in the process the tabs must have gone flying out. Is it possible to put in the replacement tabs without taking out the motherboard?

por

Adicionar um comentário

I'm not sure if this will help anyone, but I believe I found the exact SMD switch model used on the Surface Book: E-SWITCH TL1014BF160QG

Here it is on Newark's website: https://www.newark.com/e-switch/tl1014bf...

This appears to be the correct switch best I can tell. I'm going to order a few to see what happens.

Esta resposta foi útil?

Pontuação 0

Comentários:

These were not the same switches unfortunately

por

Adicionar um comentário

Adicionar a sua resposta

Jason Den será eternamente grato(a).
Exibir estatísticas:

Últimas 24 horas: 9

Últimos 7 dias: 40

Últimos 30 dias: 276

Duração total: 7,337