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MacBook Pro Shuts down randomly

Two days ago I wanted to continue with my video project on my MacBook Pro. I opened it (I don't shut it down) and it was off. I thought maybe the battery was dead and I didn't charge it.

So, when I put my MacBook in the charger and click the on button it went on for 5 sec and then turned off. I pushed the button again and now I could login I looked at the battery it was still 80% so I thought that's odd.

Then when I logged in it shuts off again. I've tried for several times to turn it back on sometimes it didn't even turn on and sometimes it turns on and then it shuts off again after seconds.

I went to a computer store but they didn't know what was going on the guy said that he couldn't find anything weird in my MacBook (software) yes of course when the guy looked at it it worked. Until it suddenly shuts down and I was like: 'Yes that's the problem!' But he had no clue. All he said was: 'send it back to apple'

So another thing: I'm traveling and need my MacBook for my work (I'm a colorist and work in the film industry) I need it everyday.

Maybe something important: last June I Accidentally closed my MacBook with the charger between so my display broke. I replaced it, cost me lots of money, and then after 2 months it was loose (I haven't fixed it yet, been more than one month now)

I can move my display up and down for at least 1cm. I can also detach the black bar underneath the display from the display, think this used to be glued together.

I don't know if this might be the problem from the MacBook shutting down randomly.

Ps. Sometimes my MacBook doesn't shut off completely and the fans start making extreme noises. It's like my MacBook is frozen.

Mid 2015 with Retina display

  • 2,5 years old
  • Used daily
  • MacOS Sierra

UPDATE:

I've turned it on again and clicked the D that brought me to some sort of check. It said: nothing is wrong.

Now it just restarts randomly. It's better but still not 100%

Respondido! View the answer Também tenho esse problema

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Pontuação 10

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Hey Ruan. Just signed on for Real Mac Mods. I highly recommend you add a goal or mission for your petition. You lay out the issue well, but what do you want your 100 signatures to accomplish?

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Mine also late 2013 15 inch MacBook pro shuts down randomly even after clean install of Mohave 10.14.2 , no problem when running Windows 10 in bootcamp, guess Ill just use it for windows,,,,uuuuggggg!

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I just started the petition "Apple: Apple Macbook Random Shutdown Syndrome" and wanted to see if you could help by adding your name.

My goal is to reach 100 signatures and I need more support. You can read more and sign the petition here:

Apple Macbook Random Shutdown Syndrome

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14 Soluções

Solução escolhida

The problem should be solved once you turn off buggy Thunderbolt LAN Ethernet driver. Here are the steps:

1) reboot with CMD+R pressed.

2) open Terminal

3) sudo csrutil disable

4) reboot in normal mode

5) sudo mv /System/Library/Extensions/AppleThunderboltNHI.kext

/System/Library/Extensions/AppleThunderboltNHI.kext.BAK

6) reboot with CMD+R pressed

7) csrutil enable

8) reboot and forget about problem

Solution has been taken from one of the forums. That's personally helped me with my mid14 macbook pro Retina 15

UPD: How did I find this

I have the same issue with random "silent" shutdowns. Mac randomly turned off with the screen on, fans started to work at max level. Few repair services tried to diagnose the problem but unsuccessfully. All the times diagnostics showed "all is ok, maybe battery". I have replaced the battery but issue was still there. In the 4th repair service engineer found out the issue with voltage: with some random load on computer voltage on motherboard was going down from 12V to 11,5, 11.2 or even 10V and after this macbook was crashing. The only possible solution as I was said by the service is to replace the motherboard.

However, macbook was working perfectly when I connected external monitor. I have started to search through the forums and finally found people with the same problems and solution was found here: https://forums.macrumors.com/threads/hel...

Good luck guys. I wish you could save your macbooks too!

P.S. Another possible solution is to use the python script which you could also find by the link at the top. If I understand properly, it generates some specific load which keeps voltage at normal level. However script slightly affects on performance and battery life without plug.

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Comentários:

This did not solve my issues but pointed me in the right direction.

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This should be the correct solution for me as I witnessed the problem reoccur after a Mac update and the kext file was “fixed” back by system and immediately recreates the problem. How smart Apple is.

por

What is the right direction @dusten?

I have the same problem and I get the error no such file or directory when I attempt to rename...

por

@yalematta did you go to the folder provided in the solution to see whether it was really there? The buggy kext should exist if you are using the updated macOS...

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@yalematta I found in reading the thread that also just going into the Network Preferences and deleting all the thunderbolt adapters solved my issue.

I started with the instructions above with moving the driver and what not but that didn't solve it for me.

Being that I work almost 100% wireless deleting all the unused Ethernet Interfaces and only leaving the wireless and Bluetooth stopped the random shutdowns.

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Let's take a very hard look at that battery, There are known issues on your machine with it. https://www.macrumors.com/2017/10/13/app...

Please download, install, run and post your findings.

Coconut Battery

http://www.coconut-flavour.com/coconutba...

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Comentários:

I've downloaded Coconut Battery and it says:

macOS battery status: Good, battery failure: None, Battery temperature: 28.8 Celsius degrees, Age: 927 days

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Click on the Apple logo in the menu bar. Then, click on About This Mac > System Report > Power. In the Health Information section, see if the condition says "Service Battery."

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I found that the Python script fixed the problem for me, I made a guide on my site if you need help setting it up.

link to guide: https://anderswiggers.dk/resources?title...

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THANK YOU! This worked... it is a little difficult for those of us who have zero coding experience whatsoever ( that copy paste isnt exactly right you have to slightly change it...took my 2 hours to figure that part out) but again THANKS because I had given up on my machine and THIS saved me.

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I have zero coding experience are you able to copy paste the code you used exactly.

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@marckrone i never received a screenshot but I followed the instructions on this forum on how to remove the applethunderbolt extensions and it ONE HUNDRED PERCENT cleared random shutdowns! I definitely recommend you try that. I don’t even use the python thing anymore. Goodluck!

por

I have no idea if this is correct - but I looked up some python tutorials - and this is what I changed my script to:

----------------

import time

while True:

time.sleep(0.0005)

----------------

Can somebody confirm - is this how it should look?

Thanks!

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@soccerdudechris2 Thanks!! I just did it and am waiting with baited breath....;-)))

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I had this issue on a mid 2014, 15” MacbookPro (11,2), under OS X 10.11, 12 and 13.

Both renaming the kernel extension and running the python script worked.

However, just inactivating the service also worked for me.

In the Network control panel, select the thunderbolt bridge connection(s) and make the service(s) inactive from the options drop-down menu, at the bottom of the frame.

Whenever you need a wired connection through thunderbolt, activate the service and do your work (running the python script at these times to avoid crashes). When done, inactivate again.

BTW if you boot to recovery partition (CMD+R), renaming AppleThunderboltNHI.kext does not require inactivation of the system integrity protection through csrutil or issuing commands as sudo (since you run as root). I you just need to navigate (with the `cd’ command) to your main HD extensions folder (usually /Volumes/Macintosh\ HD/System/Library/Extensions/) and rename (with the `mv’ command) AppleThunderboltNHI.kext . If you can boot your mac from another partition, internal or external, you can do that through the Finder.

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This article lists some possible fixes.

There is also a lot of discussion about what the problem was, possible solutions, attempted solutions, etc in this thread: MBP turns off Randomly Without Warning. You might find other options in there if nothing in the first link works.

Good luck!

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I've already checked those pages and I didn't found a solution.

That's why I posted this

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Guys!

I've replaced the AppleThunderboltNHI.kext with one from El Capitan (it's version is 4.0.4), and now my MBP15 late 13 stopped shutting down.

https://drive.google.com/open?id=1gDWF65... — here is the link.

Hope it'll help you too!

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не подскажешь, на мохаве не пробовал?

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Hi! Have you had any further issues after replacing the kext?

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Hi. Guess I get to join the party. My late 2013 MBP 15 has been shutting down. Using High Sierra.

I tried a lot of the suggested fixes I could find online with no success.

It would run ok and not crash if I had my audio hardware plugged into thunderbolt. If I unplugged, it would crash in a matter of minutes. I turned off the Thunderbolt /Ethernet ports in Sys Pref, and that seemed to work for a while. But, instead of entering sleep mode, it would shut down. Thought it was working enough to bring it to work (where I dont have a TB device) and it shut down within minutes of turning it on. UGH!

Currently, I have the TB/Ethernet ports set back to “using DHCP”, but I decided to shut off my wifi (I’m currently typing on my work PC). My Mac is currently not shutting down, until I turned the wifi back on, then it shuts off in minutes.

So, no TB plugged in and wifi OFF and machine acting stable. I’m curious if anyone else has had things stabilize by turning off wifi. And further, what this means for me and my MBP.

Thanks

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Closed my MBP last night. It shut down at some point. Had 4 failed boot attempts to start the day! Command D got me booted and working (TB plugged in still). At work, I have no TB device here to plug in. MB crashing in less than a minute. Turned wifi off, no more shut down. On a whim, I tried Renew DHCP Lease for Wifi in Network Preferences. No crash for about 15 minutes. Rebooted, and went back in to Renew DHCP Lease for wifi. Hasn't shut down in two hours.

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I do not think the issue resides with the battery at all. Apple products are know to do stupid $@$* to "protect " their devices. Sometimes your computer does stupid things from the humidity being a little to high for this delicate expensive device and trips a fuse. That being said a fuse in your motherboard could be fried and it keeps get tripped and it shuts down your computer. So this might need a full replacement of the mother board but I do not know for sure. Get a reliable repair person to check if this the case. This repair might cost half as much of the computer so I think it might be in your best interest to buy a new computer if this is the case. This repair could be very cheap though if the person just needs to replace the fuse and nothing else.

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In reply to the past comments about random shutdowns with MacBook Pro late 2013, I also have this experience and I think I have solved it, at least on my MacBook. . My MacBook Pro experiences this random shutdown, and has been for many months, however only in High Sierra. I also boot camp into windows this shutdown does not occur when in Windows in Bootcamp. I erased the entire drive and installed El Capitan and I have not had a random shutdown since then.

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Any updates on whether this problem was fixed in Mojave or not?

i guess not… seems they have forgotten about us

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Definitely NOT fixed with Mojave. I'm still having this issue. :(

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me too!! need help

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Remove your Thunderbolt port in Network Preferences, worked for me in Mojave.

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Okay ladies and gentlemen after 4 months of testing I have isolated the issue.

  • Updated to Mojave problem still persisted
  • Removed Thunderbolt port in Network Preferences problem still persisted
  • Reset PRAM problem still persisted
  • Reset SMC problem still persisted
  • Took my MBP to the genius bar, all hardware passed diagnostics problem still persisted
  • Took my MBP to mac specialist, said it was a software issue or logic board issue. roll back OS to previous state problem still persisted.
  • Rolled back to previous state problem still persisted
  • Rolled back to Mavericks original factory OS problem still persisted

3 things that could be wrong after this troubleshooting:

  1. CPU Core voltage is causing the random shutdown
  2. iGPU is bad (requires logic board replacement)
  3. Logic board needs to be replaced

Before throwing in the towel to replace the logic board I attempted to try to code the python script posted by Anders Wiggers myself with no success as I ‘ not a coder and spent 3 hours wrecking my brain. so I decided to use the Mac-Mods software for $10 and ran the software which creates a gear spinning on the bar and voila the laptop no longer randomly shuts down!

Updated to Mojave and just an FYI the gear is no longer in the bar but the laptop does not randomly shut down.

The problem is CPU core voltage related which is corrected by the python script or the Mac-Mods software for $10. if this does not work it is most likely a logic board issue.

Good Luck

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Random Shutdown Fix

You can prevent the random shutdown by connecting any device to the Thunderbolt port. Don't have one, then do the following:

Boot to recovery:

1. Click on Apple logo at the top left of the screen.

2. Select Restart.

3. Immediately hold down the Command and R keys until you see an Apple logo or spinning globe. You will see the spinning globe if the Mac is trying to start macOS Recovery via the internet because it is unable to start from the built-in recovery system.

Open Terminal :

1. Type csrutil disable and press return.

2. Reboot

3. Open terminal

4. go to /System/Library/Extensions

5. sudo su

6. enter the user pwd

7. type "mv AppleThunderboltNHI.kext AppleThunderboltNHI.kext.BAK"

8. Reboot to recovery

9. Open the terminal

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For whatever reason putting my flash drive in the USB slot fixes the problem. o.0 I havn’t tried the wifi thing yet, but that sounds interesting.

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Do you use your USB for anything else? Network, Internet? Have you tried shutting off USB Ethernet in Sys Prefs/Network?

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there might be a lot of reasons for that.

It might be due to physical power cord or motherboard or power supply.

Better to visit and consult some local support shop.

If you want to figure out this on your own, then you have to diagnose the problem, you will have to try different things.

You have to try to Reset your MacBook (follow this decent article on the internet for that https://www.experthoot.com/how-to-reset-...)

You have to try to pull out and pull in the battery(yes you will have to open your MacBook)

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