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Sony’s 20.1 megapixel camera designed to capture still images and video recording. Model number: DSC-W800.

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Why will my device not power on?

Why won't my Sony Cyber-shot DSC-W800 power on? When pressing the power button nothing displays on the screen and the device seems to be unresponsive.

Could this be a battery issue or something more serious that would require repair?

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@tcampo what happens when you do replace the batteries? does it then turn on?

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There may be several reasons why your device may not be powering on. Following are the common ones:

  • The battery may not be sufficiently charged. It may discharge automatically if not used over a long period of time. In this case, simply charge the battery. Also, check to make that the battery is inserted in correct orientation.
  • The battery terminal may not be clean. You may clean the terminal with microfiber.
  • External temperature also effects the way the camera functions. Thus, make sure to not use the camera when the temperature is above or below 0-40° C. Condensation might occur if the camera is moved from extremely cold temperature to a warm environment, which could prevent the camera from functioning properly. In that case, let it come to room temperature and allow the condensation to evaporate naturally.
  • For more information, refer to the troubleshooting page.

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Thomas Campo será eternamente grato(a).
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