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Buttons or the Screen not working
Either the buttons or the LCD screen do not function consistently or at all.
Sections of the LCD are Black
LCD screens can burn out if they get to hot. If sections of the LCD screen are black when they should not be and the RM-LVR1 is on, the screen may need to be replaced. See our replacement guide.
None Functional LCD Screen
LCD screens have been known to burn out if the overheat or are left on for extended periods of time. If you can confirm the RM-LVR1 is turning on, but the screen does not, the LCD will need to be replaced. See our replacement guide.
The Record Button does not Work
The buttons on any electronic device will wear out with use. If your RM-LVR1 will power on but one, or more, of the buttons do not work, the switches will need to be replaced.
RM-LVR1 will not Charge
I cannot get my remote to charge.
RM-LVR1 is not Charging
Make sure the problem is on the device by checking for the charging indicator light that is located next to the power in port on the RM-LVR1. If the light does not shine yellow when the RM-LVR1 is plugged in, then the charging port may be damaged. Try using a different cord, and or a different block to charge the device. Also try a different outlet, the current one may be dead.
Charging Port is loose
If the screw inside the charging port is loose, the device will not charge correctly. Make sure the screw inside the charging port is tight. Wiggling the cord around and/or check to ensure it is plugged in all the way.
Battery's lose life slowly over time and need to be replaced. If your battery will not charged and none of the other solutions worked, see our replacement guide or send into Sony for repairs.
Motherboard Needs Replacing
If you tried everything else, the motherboard may be dead or faulty. See our replacement guide.
RM-LVR1 Will not Turn On
My device is not turning on, even after charging.
If the battery has not been charged in a while, the battery may not have enough power to start the RM-LVR1. The RM-LVR1 may need to charge for a while before it will turn on.
RM-LVR1 is frozen
If the device is on and the screen is unresponsive, the RM-LVR1 may be frozen or locked up. With the device charged: Open the charging port. Use a pen or similar object to press and hold the reset button for 10 seconds.
The battery may need replacing, visit our replacement guide or send into Sony for professional repairs.
RM-LVR1 got Wet
If your device gets water inside of it, DO NOT turn it on. Turning the device on may cause the device to short circuit, permanently damaging it. Carefully disassemble the device and put the components in a bowl of rice, making sure they are all completely covered. Allow at least 24 hours to pass before attempting reassembly. If the internal components are dry and the device still will not turn on, the battery may be damaged. Water can damage the battery, consider replacing it. If your device is still not working, it may be time to replace it. Make sure to take it to a reputable electronics recycling center
Camera Repeatedly Shuts Off
My camera keeps shutting off when connected to the RM-LVR1.
If the camera powers off when not connected to the RM-LMR1, the camera's battery may be flat. Some cameras will automatically turn off when their battery is low to conserve power.
Auto Off Cycle
If the battery is charged, the RM-LVR1's "auto-off" feature may be the culprit. The RM-LVR1 will automatically cycle power to itself and the camera(s) after a preset amount of time. This can be changed in the device menu.
Bad or No Wireless Connectivity
I cannot connect to my camera or I quickly lose connection.
Not all of Sony's camera's are compatible with the RM-LVR1. A comprehensive compatibility list can be found on Sony's website. Look for the “compatibility chart” under the device name.
RM-LVR1 cannot see camera(s)
Make sure both your camera and your remote are connected to the same Wi-Fi network. If they are not connected to the same network, or if one is not connected at all, the devices will not be able to connect.
The Wi-Fi connection options can be found in the settings menu.
Cannot see Wi-Fi signal
The working range of the device is 16ft (5m). If you are farther away than this, you may lose your connection.
Firmware is out of Date
The latest versions can be found on Sony's Product Updates page. Search for the relevant device and choose whichever computer type you wish to install the update from.
Broken Wi-Fi Antenna
If all else fails, the Wi-Fi antenna may be broken. If this is the case, it will have to be replaced.