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Camera Will Not Turn On
No matter what you do, your camera will not turn on.
Your camera will not turn on if the battery charge is low. Try plugging your camera into its charger. Allow the camera to charge until the red light on the charger turns green indicating that it is fully charged.
Charging Cable Malfunctioned
If the light on the charger is green but your camera still won’t charge, you may need to replace your charging cable.
Battery is Dead
If the above steps were not successful in turning your camera on, you may have a dead battery. Refer to our guide on how to replace the battery.
Display Screen is Unresponsive
The screen of your camera is frozen and you cannot do anything.
Camera is Frozen
Try turning off the camera and removing the battery. Wait thirty seconds before replacing the battery and turning the camera back on.
If any part of your screen is cracked, the touchscreen may stop working and you will need to replace the screen. Refer to our replacement guide.
Lens Will Not Retract
You cannot get the lens on your camera to retract.
If your battery is low the camera will automatically turn off but the lens may not retract. Try charging your camera, and then turning it back on. The lens should retract. If it does not, turn off the camera and remove the battery. Reinsert the battery and power the camera back on. The lens should now retract.
Menu and Control Buttons Will Not Work
You are pressing the buttons on your camera but nothing is happening.
One cause of this could be low battery. Turn off your camera and charge it completely before turning it back on.
If your camera is frozen, and nothing is working, hold the power button until it turns off. Remove the battery, wait a few moments and reinsert the battery.
If the above is not successful, the buttons are broken, and you should refer to our guide on how to replace them.
Your pictures continually are blurred.
Try cleaning the lens with a soft cloth.
Make sure your camera is focusing on the subject before taking the picture. If the display isn’t focused the picture will come out blurry.
Not Enough Light
If you are in low light, make sure your flash is on and your subject is in range of the flash. Check your settings and choose a different focus setting if the flash does not help.