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Introdução

If your Dell XPS 13 (also known as Dell XPS 13 Infinity Edge Ultrabook or Dell XPS 13 Skylake) has lost its ability to hold a charge, you most likely have a dead battery, which requires replacement.

A functional battery provides power to your laptop. Eventually, laptop batteries will rapidly drain after going through a repeated amount of charge cycles. If you notice that your charged battery is draining more quickly than usual, consider calibrating your battery to determine an accurate charging capacity. If you continue to notice significant drops in battery percentage, you should replace your battery.

A punctured battery can cause a dangerous fire. If your battery is swollen, take appropriate precautions.

Make sure to power down your device before you begin.

  1. Remove the eight 4 mm T5 Torx screws from the bottom cover. Remove the eight 4 mm T5 Torx screws from the bottom cover.
    • Remove the eight 4 mm T5 Torx screws from the bottom cover.

    Missing a step about removing the tiny Phillips head screw under the XPS flip up cover in the middle. Also, there are hooks all the way around the cover so it doesn’t simply lift off.

    curtis_p_brown - Responder

    What about step 3???

    Peter Hecht -

    Please dont hurry , take your Time to follow this procedure. It takes 20 min (not 5) and step 4 requires half of this Time. Good luck.

    Peter Hecht - Responder

    +1 Peter Hecht is right - getting the little clips the back is snapped on with is time consuming and a bit fiddly for people not used to “spudging” off covers. Starting from the back is the key those come loose much easier and help with the rest

    Doug Steinschneider - Responder

  2. Use a plastic opening tool to pry open the 'XPS' flap in the middle. Use a plastic opening tool to pry open the 'XPS' flap in the middle.
    • Use a plastic opening tool to pry open the 'XPS' flap in the middle.

    No flap or screw on the XPS 9370, just a press-fit latch at the centre of the cover. This can be gently prised off.

    Alan Thomas - Responder

  3. Remove the single Phillips screw hidden beneath the flap.
    • Remove the single Phillips screw hidden beneath the flap.

  4. Use opening picks or a plastic pry tool to pry open the case clips, beginning from the back edge.
    • Use opening picks or a plastic pry tool to pry open the case clips, beginning from the back edge.

    It’s not that easy to lift actually, cause there are latches. Had t release them gently all around beforehand.

    Davit Barbakadze - Responder

    Also there’s one additional screw under that plate on the bottom!

    Davit Barbakadze - Responder

    Maybe the later models are different, since it should be from the front: https://www.youtube.com/watch?v=xFIE2SKs...

    shigmas - Responder

    Very difficult step, Proceed very carefull

    Peter Hecht - Responder

    If you are replacing the battery of a 9360 or latter (2016 onward) make sure to do the FRONT first. There are latches on the back that you may break if you try to force it open that way. After prying up the front and the sides, just lift up the front like you would open a hinged box. You shouldn’t feel that much resistance as the back hinges off towards you after you’ve lifted it around 30-40 degrees.

    Giacomo P - Responder

  5. Remove the bottom cover.
    • Remove the bottom cover.

  6. Pull the battery cable connector towards the battery to disconnect it from its socket.
    • Pull the battery cable connector towards the battery to disconnect it from its socket.

    • If the connector is stubborn, push a little at one side, then the other, to "walk" it out of its socket.

    • Do not pull up.

    • Open the display and press the power button for five seconds to drain any remaining charge from the system.

    DO NOT OPEN THE DISPLAY!!! When I did, on my Dell XPS 13 9360, I cracked something in the top right corner where the power button is, and the plastic part of the button came out. I can still press it, but there is now a gap there and dust can get it.

    Asher Grossman - Responder

    I opened they display, very carefull. No problem. Open just enough to press they button.

    Peter Hecht - Responder

    Take care on later models. This is not a breakdown for the 9360, I learned that the hard way.

    Giacomo P - Responder

    Agree with Asher Grossman, open at your peril!

    James White - Responder

  7. Remove three Phillips screws labeled "M2x2"
    • Remove three Phillips screws labeled "M2x2"

    • Remove a Phillips screw labeled "M1.6x4"

    Bei meinem Gerät waren es nur 3 “M2x2” Schrauben.

    Außerdem wichtig: Bevor der Akku entnommen wird, sollten dringend die Klebstreifen von den Lautsprecher-Kabeln entfernt werden.

    Hendrik Schwartz - Responder

    Right, only 3 Big ones, but another smaller must also be removed.

    Peter Hecht - Responder

    The M2x2 screw in the bottom right corner on the picture seems to have come overtorqued from the factory, and I stripped the Philips slot as I was trying to unscrew it. The corresponding ring-shaped plastic tab had already separated from the battery and was held down tightly by the screw. I used locking pliers (vice grip) to loosen the screw.

    Konstantin Läufer - Responder

    I recommend to use a slightly bigger Philips screwdriver (e.g. PH1 instead of PH0) for the the M2x2 screws, in order not to wreck the slots of the screws.

    Ivan Kellenberger - Responder

    I also had a hard time getting lower right screw out!

    Chris Joseph - Responder

    My XPS 13 9370 has 4 x M2 screws. Luckily these are clearly marked on the battery.

    Alan Thomas - Responder

  8. Peel up any tape securing the speaker cables to the battery.
    • Peel up any tape securing the speaker cables to the battery.

    • You don't need to remove the speakers, only the tape, allowing the battery to be removed out under the speaker cables.

    Thanks for your useful picture guide. All this hassle just to replace the battery is a joke, I won’t be buying a Dell XPS then

    Paul Hilton - Responder

    Yes messy, but this Is one of the best Ultrabook available, no regret!!

    Peter Hecht - Responder

    No tape nor speaker cables on the XPS 9370

    Alan Thomas - Responder

  9. Remove the battery.
    • Remove the battery.

Conclusão

Plug in replacement battery, then plug in the power adaptor, too. If notebook neither charges nor does boot, unplug battery and charger, then remove and re-install coin-cell battery (CMOS, RTC; see Dell’s guide).

To reassemble your device, follow these instructions in reverse order.

141 outras pessoas concluíram este guia.

The Raptor

Membro desde: 27/11/2016

5.651 Reputação

6 Guias de autoria

Put compatible batteries under parts.

Keenan Lewis - Responder

Awesome instructions. Worked perfectly. I’m back in business now, and it took me about 10 minutes. Thank you so much. By the way, I was using iFixit tools, which really helped. John Day

John Day - Responder

using picks to open the case was a little tricky, but without this guide I would have looking for more screws or other ways to open it!

Mark - Responder

I followed the instruction carefully and it was quite helpful. However, now that I am done with the battery replacement, the speaker no longer works, and it seems that there is a hardware issue. Any thoughts on this?

Sara Hadavi - Responder

@Sara - Looking on another ifixit procedure, I found that the speaker wires are taped to the battery, so I suspect that the speaker was not properly plugged in after reassemble, or that something happened to the wires during battery removal. Hopefully the wires weren’t cut or stretched.

Here is what the XPS 13 teardown procedure had to say:

“….After that, it still isn't a perfectly clean getaway—the speaker wires are strategically taped to the battery in a half dozen spots, which we'll have to liberate to free the battery. (Admittedly, it could have been a lot worse.)

These same wires are trapped under the battery screws—so speaker replacement means battery removal. It looks like the XPS has some layering issues.”

ref: Dell XPS 13 Teardown

I hope this helps.

Graham Vodden -

Thank you so much for this helpful instruction.

Ran into one problem though, I replaced the battery successfully, but now I can only use the power button to turn on the laptop when it is plugged in or in sleep mode. If it is not plugged in and is turned off completely, I can not turn it on with the power button. Any thought? Thanks ahead!

David Wang - Responder

Hi, Sara Hadavi.

I had the same problem even though I was very careful not to pinch or press the speaker wire which is maintained to tha battery pack wih stickers. The wires are particularly cramped near the right speaker if I revall well.

Before screwing the bottom lid of the computer back on again, I checked that the speakers worked well.

After screwing on the lid, I had no speakers working.

After another go at it, I found that the speakers worked OK if I did not screw in the Philips screw under the flipping plastic panel.

In fact, if I crewed it a little, there was no problem. But as soon as I screwed it tighter past some point, about half way, the speakers would stop functioning.

So I finally decided not to put that screw back in. My computer and the speakers work fine, now.

Cheers.

Michel Camus, Montreal, Canada

mcamus51 - Responder

That's very helpful. Exactly the same thing worked for me!

John Ball -

did everyone else replace their battery with the newegg link provided above? I did that for mine and the battery failed after a month of very minimal use. Apparently it was a battery malfunction or something like that as the orange charge light was flickering in orange and I was basically unable to use the laptop without a charger plugged in. I tried resetting the battery by unplugging and replugging though to no avail. Was wondering if anyone else is/was experiencing this same problem?

John Big Dick New Mexico - Responder

Wieder Zusammenbau: Ich tat mir leichter dann zuallererst das Kabel wieder anzustecken und erst dann den Akku einzusetzen.

Gregor Barcal - Responder

****READ FIRST BEFORE BUYING!!****

Ordered the kit via website which came with the installation kit and a battery for the XPS 13.

After installation, the boot up states that it was not a DELL compatible battery and will not charge via charger.

Further inspection is that the battery is a third-party item from China. I do not know if this was a mistake and was sent a non-dell one by accident or if all of their batteries are sourced from non-compatible companies.

Contacted the ifixit customer support, left a detailed message and is awaiting back response. Hopefully I received a dud battery, and will receive the proper one or I, along with the rest of the customers have been misled and deserve a refund.

I will come back to the comments and let you know what the response was, until then if you’re reading this, I CANNOT RECOMMEND YOU BUY THIS PRODUCT.

DO NOT ATTEMPT TO CHARGE A THIRD PARTY BATTERY IF YOUR COMPUTER/DELL TELLS YOU NOT TO. IF YOU KNOW ANYTHING ABOUT LITHIUM BATTERIES, ITS NOT WORTH THE RISK!!

dojun ryu - Responder

continued..

Key things to note:

1. Website makes no mention of this issue, it is a laptop boot error which means it is a COMMON DELL ERROR, every XPS 13 laptop will go through the same thing! Company should know of this already if they are a repair company.

2. I have not tested charging to see if the regular charger works with the Chinese batteries either short term or long term, but I am not testing it out for safety reasons and no company should tell you otherwise.

3. installation guide and kit works perfectly. buy the kit and buy the dell store ones and install it

dojun ryu - Responder

Thank you so much. Extremely clear instructions and labelled photos. I’m so grateful to you for this. It took me about 10 minutes

Yakov Korer - Responder

Please put 9360 - 60wh PW23Y under parts; can’t find where to buy

Luke - Responder

I just successfully replaced the original battery on my Dell XPS 13 9530 with the one presented here. It seems that the laptop reject it as I get an orange led blinking when trying to charge it, and the laptop won’t operate without AC. My original battery is 90V7W and the one I purchased here is JD25G. Has anyone bumped into it?

Gal Aharoni - Responder

I too received a JD25G (rated as 52Wh, 7.4V). On opening my XPS 13 9350 I noticed that the original battery, like yours, was also a 90V7W (rated as 56Wh, 7.6V). On the iFixit page from where I purchased the battery, they listed 5K9CP, 90V7W, DIN02, JD25G, JHXPY as compatible part numbers so I went ahead and installed it. I just finished and the battery seems to be working properly.

Were you having the same problem prior to purchasing the battery replacement? Maybe it’s a problem with your charger. I came across this on YouTube (https://www.youtube.com/watch?v=_eWD3w5x...). Don’t know of it applies to your situation.

Achilles21 -

@galah92 I have the same issue. Followed the installation guide but the LED under the touchpad blinks 3 orange lights, then 1 white light. Based on this chart of codes at the bottom of this article that means CMOS battery failure… Not sure what to do now as the computer will not turn on…

Alex - Responder

The instructions were really useful. I printed them out so that I had the photos while I was following the instructions. One thing I would add was that I discovered that there are more screwdrivers in Heaven and Earth than my toolbox had taken into account and it would have been very useful to have purchased them before I started! You need the T5, the PH0, PH00 and PH000 all of which were new to me - and sounded slightly rude until I had acquired them - but thanks very much for the instructions, i wouldn’t have dared go ahead without them.

One other thing, I discovered the batteries come in 2 versions at least, 5.2V with 3 fixings and 5.6V with 4 fixings. I managed to acquire both, needless to say, and had to send the 5.2V back. Ideally one would check before blundering ahead like me.

John Farrell

7/1/2020

johnkfarrell - Responder

Very helpful instruction: the laptop only has one inconvenience that is mentioned: the tape that attaches the speaker wires onto the battery. A poor design.

Emilio - Responder

I issue I ran into was the battery connection. The wiring harness is very tight which causes the right side of the connection to pull loose enough to cause the XPS to act erratically. Screen flickers out. Keyboard goes dead. I solved this by applying a small piece of electrical tape to the connector to make sure the connection stays in place.

Brian MacDonald - Responder

I ran into the same issue with the laptop rejecting the battery as not being genuine. Hopefully iFixit gives me a refund.

Adam Dutko - Responder

When I received this battery, I installed it and booted the machine. I was then faced with a “non-genuine” warning and an annoying beeping noise from the BIOS. The laptop firmware informed it would not charge the battery. I sent an RMA to iFixit and they were absolutely awesome. Although this battery didn’t work for my laptop (a 2016 Dell XPS 9360) I will definitely be buying from iFixit again when needed! Great company and support. Thank you.

Adam Dutko -

Where were you able to find a genuine replacement battery?

Conrad Kaimalino Newfield -

Great guide. It also applies to the XPS 13 9360.

Karl Brown - Responder

After I installed the new battery, I drained the battery below 10% and then fully charged the laptop. I keep getting Windows messages saying “Your battery is very low” even though the battery indicator says >90% and the laptop is even plugged into power. Is this a sign of a defective replacement battery? Or do I need to do battery memory calibration again???

Jeffrey Zehler - Responder

Many thanks - worked perfectly! The T5 Torx bit is a bit fragile, and so I had to be a little extra careful screwing them back in…probably damaged the T5 bit a little on one screw, so just be careful with these. - Carl (Michigan USA)

chs1974 - Responder

When should i expect you to restock the battery as i have been waiting for months and when i check it's always out of stock. I need a 56wh 7.6v battery for my xps 13 9350. Thank you for your reply in advance.

mehdi abdelfettah - Responder

Some sources say that after installing new battery some additional actions required, like inputting the serial number of the battery or reprogramming something. I have read that without it the new battery won't charge. Can you please confirm or disprove that?

Лев Тен - Responder

I am talking about official batteries manufactured for Dell of course, not some third parties stuff.

Лев Тен -

rien à dire. parfait. avec les bons outils et en suivant les instructions, il ne faut pas plus de dix minutes. well done.

françois sabaté - Responder

The directions about removing the battery are better in the “how to replace the touch pad.” Using the tweezers and tape removal pics are helpful.

GUY JOHNSON - Responder

On XPS13 9370 versione, you don't have The flap with relative screw

The battere is fixed with 4 screws on The Angles And one on The

roberto cravero - Responder

My system didn’t recognize the battery after I replaced it. I confirmed that it was the same rating (52Wh) and battery type (JD25G) as the original (if not an official Dell battery). A little searching turned up a solution:

1) Disconnect the battery, press & hold the power button for 15 seconds.

2) Reconnect the battery, and replace the system cover.

3) Open the lid, press the power button.

4) When the DELL logo is displayed, press the F2 key. The system BIOS menu is displayed.

5) Reset the BIOS to system defaults (https://www.dell.com/support/article/en-...).

6) Save & exit.

After booting, the battery was recognized by the system.

Blair Ellsworth - Responder

Hi, I replaced my battery, but now the unit seems not to be able to charge . Is this a a problem with the adapter?

Best,

Gwen

Gwendalyn Moore - Responder

J’ai un problème depuis que j’ai réalisé le changement de la batterie. Je travaille sur mon Dell XPS branché sur le secteur batterie chargée à 100% et disons après 1 ou 2 heures, le voyant lumineux de charge se met à clignoter blanc et jaune, le picto de la batterie sur l’écran indique que la batterie se met en charge et d’un seul coup, mon PC s’éteint. Lorsque je le démarre à nouveau je retrouve la cession identique comme si rien ne s’était passé, toute mes données sont intactes je n’ai rien perdu. Ce problème peut se produire jusqu’à 4 fois pas jour. Je n’ai malheureusement pas eu la bonne idée de lire votre tuto avant de changer la batterie et il me semble que 2 étapes de l’étape 6 peuvent être à l’origine du problème : j’ai tiré le connecteur vers le haut et je n’ai pas vidée la charge latente du système. Pensez-vous que le problème vienne de là ?

Frederic Chatry - Responder

Caution to others attempting this: I have a refurbished 9343, on my unit the “M2X2” screws had been overtightened, presumably at the factory or at the refurbishment center. I stripped one of those screws, making this a much more difficult repair process than I had anticipated.

Rachel - Responder

Thanks for the accurate instructions!! I didn’t bother with an aftermarket battery and ordered an OEM one from https://www.parts-people.com/index.php?a.... The BIOS detected it immediately and reported its health as “excellent.”

Konstantin Läufer - Responder

Seems to have gone well except now I get a message on startup “Alert! TPM device is not detected”, and it wants to run diagnostics. Those all pass, and all the major hardware components work in normal operation, using Windows. Would love to hear if anyone else got the same issue when switching to the Chinese-made battery sold by iFixit. XPS 13 9350.

Thanks for the write-up though!

Matthew Edwards - Responder

Thanks for this. Worked a treat. The back was a pain to get off but knowing where all the screws were was very helpful. I bought an OEM battery to avoid any compatibility issues and it was slightly cheaper. The computer booted fine first time. I get the TPM issue on a regular basis anyway, I think it is when my battery goes dead. It goes away after a while though quite often requires you to enter the bitlocker key which is annoying. Hopefully this will solve that issue as well.

Robert Flook - Responder

Great tip on removing and re-installing the coin-cell battery (CMOS, RTC). My laptop wouldn’t boot after the battery swap, but removing and reinstalling the cell battery fixed it! Thanks!

Eric Steinke - Responder

Clear and accurate instructions.

Thanks!

Michael Turner - Responder

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