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For additional help with the Motorola Moto G4 Plus, refer to the troubleshooting page.
If you want to diagnose whether your problem is software or hardware related—including backing up and restoring your device—download the Rescue and Smart Assistant app.
Background & Identification
The Moto G4 Plus is a fourth generation Motorola Android smartphone first released on May 17, 2016. It is one of three 4th-generation models, the other two being Moto G4 (standard model) and Moto G4 Play (lower-end model). It is available in white and black.
Unlike the standard Moto G4, the Moto G4 Plus offers a fingerprint sensor, an improved 16-megapixel rear camera, and increased memory capacity (3GB RAM/32GB Storage with micro SD slot).
In 2017, the fifth generation Moto G5 was announced and is expected to go on sale in April.
Dimensions: 5.5-inch 1920x1080 IPS (~401 ppi pixel density)
Processor: Qualcomm Snapdragon 617 processor (Quad-core 1.5 GHz Cortex-A53 & quad-core 1.2 GHz Cortex-A53; Adreno 405 GPU)
Memory: 2GB RAM/3GB RAM
Storage: 16GB/32GB storage; micro SD slot for expansion
Rear Camera: 16 megapixel rear camera, f/2.0, phase detection and laser assisted autofocus, dual tone LED flash, 1080p video recording
Front Camera: 5 megapixel front camera, f2.2 aperture, screen flash, 1080p video recording
Battery: 3000mAh battery, Qualcomm Quick Charge 2.0
OS: Android 6.0.1 Marshmallow
SIM: Dual SIM
Other: Water-repellent nano coating, fingerprint sensor, LTE Cat4 150/50 Mbps, dual band 802.11 a/b/g/n Wi-Fi, Bluetooth 4.2, GPS, microUSB