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Troubleshooting

HP TouchSmart 15-r015dx Troubleshooting

Background and Identification

The HP TouchSmart 15-r015dx is a 15.6-inch touchscreen notebook from the TouchSmart lineup that was released July, 2014. To verify that you have a TouchSmart laptop, try touching the screen when it is turned on to see if it responds.

To find out what model number you have, look at the bottom of the laptop to find a variety of useful numbers. Some examples may include the Model, Product and Serial numbers. It's important to know which model you have as there many similar laptops. The model number should look like this: 'r015dx'.

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