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For more information regarding common troubleshooting issues, check out the HP Elitebook 820 G2 Troubleshooting
Background and Identification
The HP EliteBook 820 G2 is the 2015 version of HP’s 820 series of notebooks. The device is a 12.5” light weight, 3.5 lb, business professional laptop.
The HP EliteBook 820 G2 comes in a black or silver configuration. The device contains an Intel Core i7-5500U (Intel Core i7) processor, Intel HD Graphics 5500 graphics adapter, 46 Wh Lithium-Ion removable battery, 8 GB of memory (2x 4 GB Memory Chips), Intel Dual Band Wireless-AC 7265 (a/b/g/h/n/ac), and Bluetooth 4.0. This device is a great fit for a business professional on the go.
The HP EliteBook 820 G2 was replaced in 2016 by the HP EliteBook 820 G4
In order to identifying the laptop, you will find the name on the back panel, as well as a sticker that has the serial, product, warranty, and model numbers. The regulatory model number is HSTNN-I29C for the HP EliteBook 820 G2. If you do not see a sticker on the back panel of the laptop, then you will need to open up the back panel and remove the battery in order to find the laptop information. On the right side of the black panel under the battery, you should see the regulatory model number under the IC symbol. an example: MSIP-RMI-HPK-HSTNN-I29C.