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For more information on common issues with the device, visit or troubleshooting page.
Background and Identification
The Alcatel Onetouch Elevate 5017B is a lightweight smartphone manufactured by the alcatel company in 2013. This device is powered by a 1100 MHZ Quad Core processor and is running on 1GB of RAM. The device is also running Android Lollipop 5.1 which is a redesigned user interface created to maintain a silk-like feel to the interface.