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Microsoft's third-generation Xbox game console, released November 22, 2013.

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Why is my Xbox freezing when turning on or switching apps/games?

After using Microsoft Edge for movies and switching to games or apps like YouTube or Netflix, my Xbox one starts freezing and even rebooting won't fix it. The only way is to reset the console (I choose to keep games and apps since it makes no difference), and it works for a while. If only using the console for games and YouTube or Netflix, this issue does not appear. It's only after I start using Microsoft Edge, usually for a while, that it starts freezing and requires a reset.

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Hi Andrew!

So you already tried to do factory reset, right?

Xbox is also up to date I presume.

At this moment, it's most likely software related as games are asking more from the hardware then just Edge.

If all the above is tried, I would replace the harddrive (replacing for a SSD would be nice) and re-install the software again.

Guide: Xbox One Hard Drive Replacement

Please let us know how it goes and good luck!

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Andrew Simbarashe Mhike será eternamente grato(a).
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