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General purpose laptop created and sold by HP in 2013.

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Device run into a problem

Anything i switch on my laptop... it gives me a bluescreen with the instructions device run into a problem.... i thought it was my hard drive but it works perfectly well in a different laptop... what can be the solution

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@kunta1000 have you tried to boot into safemode? Have you tried to access your BIOS and what did you find? What have you checked? What OS are you using?

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Yes... but there is a password in the bios... and i dont even know how the password got there... i don't know how to send the pc to safe mode tho

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Three Methods to boot into Safe Mode

Boot into Safe Mode from Windows 11 or Windows 10

  1. Press the Windows + I on the keyboard to open Settings.
    • If that does not work, click Start and then select Settings.
  2. Click Update & Security and on the left pane select Recovery.
  3. Under Advanced Startup, click Restart Now.
  4. After the computer restarts, on the Choose an Option screen, select Troubleshoot > Advanced Options > Startup Settings > Restart.
  5. After the computer restarts, a list of options appears. Select 4 or F4 to start the computer in Safe Mode. If you must use the Internet, select 5 or F5 for Safe Mode with Networking.

Boot into Safe Mode from the sign-in screen in Windows 11 or Windows 10

  1. Restart the computer.
  2. At the sign-in screen, hold the Shift key down and then click Power > Restart.
  3. After the computer restarts to the Choose an Option screen, select Troubleshoot > Advanced Options > Startup Settings > Restart.
  4. After the computer restarts, a list of options should appear. Select 4 or F4 to start the computer in Safe Mode. If you must use the Internet, select 5 or F5 for Safe Mode with Networking.

Boot into Safe Mode from outside of Windows 11 or Windows 10

Windows 11 and Windows 10 automatically boot into the Windows Recovery Environment (WinRE) if Windows fails to start three times in a row. Three consecutive failed attempts trigger this action. Booting to Safe Mode outside of Windows is achieved in the Windows Recovery Environment (WinRE).

Follow these steps to enter Safe Mode from the Windows Recovery Environment (WinRE):

  1. At the Choose an option screen, select Troubleshoot.
  2. At the Troubleshoot screen, select Advanced Options.
  3. At the Advanced Options screen, select Advanced Startup Options.
  4. Select Startup Settings.
  5. Select Restart.
  6. The computer restarts and enters the Startup Settings menu. Select 4 or F4 to start the computer in Safe Mode. If you must use the Internet, select 5 or F5 for Safe Mode with Networking.

Often restarting from this will fix the problem. If not you may have a corrupted driver. Look in Device Manager (search in Setting it) and look for a yellow exclamation mark by any device. Right click and unistall and reboot.

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