Battery 2 do not detected

Hello people. How's it going?

Need help...

Surface Book 2 does not detect battery 2 and when connected to power it also does not charge. If the tablet is connected to the keyboard it also does not charge, just with the charger directly on it it charges.

I lowered the diagnostics but I don't understand the battery information that is there.

I would like to know if I need to change the battery, because I already uninstalled druver, reinstalled Windows and nothing.

Thanks