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The Motorola Edge is a 5G smartphone released in May 2020.

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SIM card tray is stuck

I have a Motorola Edge, I’m trying to change the SIM card, but I can’t get the SIM card tray to eject. I’ve tried using different SIM card tools, and paperclips, only to have them bend, and just had the tip of the paperclip break off into the hole. I’ve taken it to the mobile carrier, as well as a local tech repair place, but no success at either place. The tech repair place isn’t authorized for Motorola phones, and basically said it needs to be taken apart to remove the SIM card tray.
I’d appreciate any advice and guides that might help.

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Hi @khayden ,

You may have to open the phone and see if you can gently push the SIM card tray out from the back of the SIM reader, hopefully without damaging the reader’s pins and locking mechanism.

Here’s a teardown video for the phone. At 2:50 minutes into the video you can see the SIM card reader.

By saying that the repairer was not “authorized” does that mean that the phone is still under warranty? If so contact an authorized repairer and ask for a quote. The repair itself will not be covered under warranty as it will be classed as user error. Hopefully using an authorized repairer will not void the remainder of the manufacturer’s warranty for the phone, as it would by using someone else or doing it yourself.

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My phone is no longer under warranty, but I didn't know that when I took it to the shop. Thanks for the video.

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