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Repair information for Apple's high-end wireless earbuds—priced above standard AirPods, and first released in October 2019.

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Airpod Pro Left Earbud Not Connecting to Charging Case

for a while now, I realised how my left earbuds have a really hard time connecting properly to the charging case. I only noticed after continuously picking up my aipods and find out the left one is empty.

I did contact apple customer service once and they suggested to bring it to an apple repair store. The only available near me happened to be an authorised store and not an actual apple store. I did book a repair and they took it in and made me come back after 1h, only to then tell me there’s nothing they can do?

They did however, clean and reset my airpods, which did not solve my problem.

Now before I tried contacting apple again, and maybe try and book a repair at an actual apple store, I thought I see if anyone had the same issue and maybe has a solution.

I bought mine in January, so I still have the 1 year apple warranty.

Note: I also noticed how sometimes my devices show different % of charge the earbuds have left. They sometimes seem to not update frequently… not sure if that has to do with the problem, but I’ve seen people have that before.

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ifixit needs to provide moderation over the postings here. The poster identified as “your mom” needs some serious guidance.

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There is moderation but we're all volunteers and not on 24/7

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Had an issue with left pod on AirPods Pro, though that it was broken. Afterwards, I have tried to pair a left pod from another AirPods Pro with my old case — the new left pod was working fine with the old right one. Then I have switched again old left pod with new left pod and the old one was working again.

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Just dragged myself on my Peloton for the first time in months with (so I thought) a newly charged set of earbuds. I put them on to play some music and only heard music coming from the right. I put the earbuds back in the airpod thinking maybe it would reset or some thing but when I opened the case to see what was going on it showed the left earbud at only at 1% ?? I think the gods are against me exercising!! But seriously what the heck how do they both go in a case to get charged but only one does? I find myself pretty %#*@ !#^&@@, considering the amount of money I spent on these! Any input on a fix would be greatly appreciated!

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Having this issue. What did you do?

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since my airpods still had the 1 year apple warranty, i brought them to the apple store and they just gave me new ones. I never tried to pry up the contact fingers slightly because I didn’t have a tool small enough to grab them, but also because I was scared to damage and ruin the warranty. If you bought yours within the last year, just bring them to the apple store!

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Clean and pry up the contact fingers very slightly, that’s it.

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7 comentários:

Hi @tomchai , what exactly do you mean by "pry up the contact fingers very slightly"? the small metal parts inside the case? basically pull them out a tiny bit? I just want to double check before I start pulling on stuff

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Pretty much it, clean them and pull slightly, don't deform them, maybe they are just stuck or contaminated.

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Have you actually done this, and did it fix the problem?

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@tomclayton since my airpods still had the 1 year apple warranty, i brought them to the apple store and they just gave me new ones. I never tried to pry up the contact fingers slightly because I didn’t have a tool small enough to grab them, but also because I was scared to damage and ruin the warranty. If you bought yours within the last year, just bring them to the apple store!

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when changing the left earbud to put a different size earbud for the AirPod Pro, and you try to do it the way it should work and one earbud is not coming off the top and the earbud came off but I think it was glue onto the AirPod Pro. thanks. Richard,

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i had the same problem. take a toothpick, stick the thicker end of it in your case and press on the magnetic bars slightly until they move. do that to both sides and it should be working soon.

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I had this problem too, I cleaned inside the port with some twisted up tissue paper, I cleaned the small copper plates at the bottom and then inserted the AirPod back inside, problem solved!

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As I’m not within the 1 year warranty and all stores are closed in my area due to the pandemic, I tried rubbing a bit of nail polish remover on the contacts (found this on another site). I’m only 5 minutes in, but it seems to be charging again.

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please let me know if it still works after a few days! in my case when it was still "broken" I would have times it would load without me doing anything, but then stop midway... it was really inconsistent and got worse over time but I still had random "lucky" times it would load.

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I had this issue too, though I’ve had my AirPods for longer at this point. My own diagnosis was that the metal contact inside the case (at the bottom where the stems go into the case) had corroded after years of use, so the AirPod wasn’t making solid contact to be able to charge consistently.

I came up with some hacks worked for a short period of time (e.g., cleaning the port, like the previous poster mentioned, wrapping tie AirPod stem in foil to increase the electrically conductive surface area in hopes that a different part of the metal contact would connect) , but the only long-term solution I could find was to buy a replacement charging case.

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well, this may be a little late but I had a similar problem on my right side AirPods (AirPods Pro 1Gen). In my case, in addition to not being charged, they do not disconnect from my phone when I put them in the case and close the cover (I guess it disconnects when it detects it is being charged). I literally hear the sound playing inside the case.

Anyways what I did was I Chewed on the tip of a toothpick to make it soft and look like a little brush. Then I used that to clean the metal part inside the case with as little force as possible. I also wipe the metal parts on the AirPod itself and voila, now it is charging properly and disconnects when I close the cover.

I do this regularly now because dirt is a part of our lives 😉

Hope this helps. Cheers!

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Had an issue with left pod on AirPods Pro, though that it was broken. Afterwards, I have tried to pair a left pod from another AirPods Pro with my old case — the new left pod was working fine with the old right one. Then I have switched again old left pod with new left pod and the old one was working again.

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