Laptop turns on, displays Asus Logo, then shuts down. Cannot go to BIO
Hi! So recently, my UX31A has been shutting down at random periods and when I press the power button, the logo shows up, but it shuts down. This has happened a couple of times, and I wait for a a day or two and it works again. Anyone have any ideas for a permanent fix? I have the repair kit, but I do not have access to extra hardware or thermal paste. Thanks!
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Hi @randomperson1 ,
Does it so this with the charger connected and switched on?
Is the fan vent clear and unobstructed?
Check in Event Viewer to see if there are any Critical, Error or Warning events showing that may give some idea of what is happening at the time that it shuts down after working correctly for a while.
If Win 10 installed, try creating a Win10 battery report to check the state of the battery.
por jayeff
Thanks for your response @jayeff. Nothing happens when my laptop is not connected to the charger. When my laptop is connected, this occurs. I cannot access my account on my laptop, as it shuts down before I can access the login screen. The fan vent is clear and unobstructed.
por Person
@randomperson1
So it only happens when the charger is connected then?
Have you checked that the charger's output voltage is 19V DC?
When you are on battery only you can still check event viewer to see what if anything has happened as the events are stored. This is just to eliminate anything else
por jayeff
@jayeff
For this time, yes, it only happens when the charger is plugged in. Last time, this occured for both when it was plugged and and it wasn't. My charger's output is 19 V DC.
por Person
@randomperson1
I'd still create a battery report (if you can get in) and check what it says about the state of the battery
por jayeff
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