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Repair guides and support for top and front loading Whirlpool brand washers.

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Not draining during cycle

I have a Whirlpool Cabrio WTW5640XW3. Im not EXACTLY sure the problem. It almost seems like its multiple or maybe just this one problem is affecting others. We started to notice a lot of our clothes when done were dripping wet. There wasnt a pool of water so it was draining on some level. So a problem with spinning? But if I manually run the spin & drain cycle it gets rid of that excess water. Ive watched the water come out of the drain and it seems to be coming out with a strong force so I don’t think anything is wrong with the draining. The bin spins without issue when I turn it. I also noticed that when the machine shows its on the spin cycle that the bin is completely full of water. More than i think it usually puts in? but that I don’t know for sure. So it seems like when it should be spinning its not…? thanks

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Mine just started doing this. Did you ever figure out how to fix it?



What is the make and model number of the washer?


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Solution 1:

Drain Pump

Sometimes, small objects or articles of clothing can get caught in the drain pump. To determine if anything is blocking the drain pump, remove the drain pump and check the pump for obstructions. If the drain pump is clear of obstructions, but is still noisy during the drain cycle, replace the drain pump.

Replacement video

Solution 2:

Clogged Pump or Hose

Sometimes, socks and other small articles of clothing can get into the drain system and clog the pump hose or the pump itself. Remove the hoses from the pump and check for any obstructions.

Solution 3:

Drain Hose

First, check the drain hose to determine if it is kinked, twisted, or bent. If the drain hose is bent, straighten it out. In addition, remove the drain hose and check it for obstructions. If the drain hose has any obstructions, try to remove them. If necessary, replace the drain hose.


Replacement video

Solution 4:

Door Lock

Inspect the door strike assembly for damage. If the door strike is broken, replace it. The door strike is not repairable—if it is broken, you must replace it.

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Don’t think it’s a problem draining because when it does drain it’s coming out very fast so I don’t think anything is restricting it. I’ve been messing more with it and it seems like all the cycles are off so when it’s supposed to drain there’s water sitting in there and for example when it was on rinse it was adding water like it was for the first time water wasn’t soapy at all. ill try looking at everything you mentioned and report back. thanks

* in regards to the lock. It doesn't appear damaged but i noticed during the rinse cycle the lock is not on. Should it remain on the entire time until its done? I never paid attention before...

* its i see nothing clogged in the hose and nothing behind the pump. Lock appears to be ok as far as i can tell. I feel like this isn't purely a draining issue but maybe im wrong. But because of that im hesitant to purchasing the pump and that's not the problem. )=


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Carlos será eternamente grato(a).
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