Windows will not go to logon screen
I may not have the correct computer selected as this is more of an operating system question. Windows will load up to the wallpaper page. When I click to enter the password logon screen it goes right back to the wallpaper screen. If I use the mouse and drag the screen up it still goes right back to the wallpaper screen. There is no power button on the lower right only the icon to connect to the internet. If anything on the page is clicked on the page jumps up then right back down. Pressing any key on the keyboard it does the same thing. We have reinstalled Windows, I was able to set everything up, but nothing has changed when I tried to log back in. Pressing ANY key on the keyboard just makes the screen jump, every once in a while after turning it off it may start to go to the page where I can enter the password but goes right back to the wallpaper page. I have tried to restart in safe mode but only get the Please wait with the dots going in a circle.
Has anyone had an issue like this before? As everything I have found so far says to press ctrl alt delete, but it still just makes the screen jump and nothing happens.
Esta pergunta é pertinente?