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6th generation of Motorola's Moto G line. This phone was released in 2018 and features a glass back that is easier to remove than Samsung phones. Model numbers are XT1925-4, XT1925-5, XT1925-6, XT1925-12 and XT1925DL.

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I can only hear sound when I plug earphones in.

My Moto g forge phone only has sound with earphones. There is no external sound. Can this be fixed ?

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Rhonda Huffman  it is entirely possible that this is caused by a bad headphone jack. It may keep the circuit closed making your phone “think” that the headphones are still connected. Insert and remove your headphone a few times in quick succession. you can also use some “canned air” and try to blow out any dirt, dust debris in the jack. If that does not work you may have to disassemble it since you may then be looking at either replacing the jack or your speaker etc.

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Apparently there is also a test you can try but I am not familiar with it so here are the steps (I do not like messing with firmware etc. :-)

Here are the instructions for that Function Test Page 3,7 and 8 are of interest for your phones issue

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Rhonda Huffman será eternamente grato(a).
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