Rep: 23
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One day, I was using my keyboard when the number 2 key was clicking weird, so I decided to take off the key cap to clean it out to stop this, but when doing so the entire mechanism came off. Is this covered by warranty? What should I do to get this repaired? I included a link to a photo of what it looks like now.
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Don’t mention that you took it off!
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
Eligible Models
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
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So if I just say it fell off, they will fix it for free?
yes, they will
ok but the membrane also ripped off that's in the new gen 3 keyboard. Will this affect their thoughts?
I wouldn't mentionvthe membrane, they have so many of these comming in they even extended the program to the 2019 machines, just in case.
ok. What should I say if they question it just falling out? I've worked on the membrane, so it looks like its a gen 2 keyboard now
Rep: 13
1
Hey I'm having the same problem here. What do you say to the apple service? Do you need to change the whole keyboard?
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