Black screen when playing videos

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HP 15-BA078DX

A Touchscreen Notebook that was created by HP in 2014 for computing and processing.

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Pablo Garcia @pablogarci10745

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Postado: 14 de fev de 2019

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Black screen when playing videos

Hello, my computer goes black screen every time I play videos on YT or try to watch netflix, taskbar still shows and as soon as I move the mouse y goes back to the video but won’t stop turning black. Also tried to open some photos from my library and error -2147219194 showed up, I don’t know if thats related, Thanks for the help!

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Skyler Hanson @skylerh101 Rep: 169 5 1 · Answer 1 · 2019-02-15T00:08:13-07:00

From doing a little research I can suggest doing a few things. Restarting Windows file explorer is my first suggestion. A lot of problems with the taskbar is caused by windows explorer. This can be done with the following steps:

Open file explorer
Hit Control+Alt+Delete and select Task Manager
Navigate through the Processes tab of task manager until you find a process called Windows Explorer
Right click on it and click Restart
Wait a few moments and try Youtube, Netflix, or opening a photo after your taskbar reappears

My second recommendation is to restart your computer use Windows in “safe mode”. This mode boots Windows with only programs necessary for operation. A guide from Microsoft on how to do this can be found here. After booting into safe mode, then you can try to open a photo or watch Youtube/Netflix. Hopefully the first one works. If the second one helps let me know so that problem can be troubleshooted further.

HP 15-BA078DX

Black screen when playing videos

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