The phone will not read the SIM card, but everything else works

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Sony Xperia Z5

The Sony Xperia Z5 Android smartphone was released in October 2015. The Sony Xperia Z5 features 5.2 inches 1080 x 1920 pixels display and is equipped with a Qualcomm Snapdragon 810 processor alongside 3GB RAM and a 23 MP rear camera.

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Owen Dobson-Smith @owend

Rep: 1

Postado: 27 de fev de 2018

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The phone will not read the SIM card, but everything else works

Is it that the sim port needs to be cleaned? is there a software solution?

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When you insert your SIM card does it restart your phone?

27 de fev de 2018 por Will91491

It does run the startup graphic, but the it notes no SIM card

1 de mar de 2018 por Owen Dobson-Smith

So when you insert the SIM Card it does say, "Sim card installed restarting phone" or however it goes?

1 de mar de 2018 por Will91491

Hi @owend ,

Have you proved that the SIM card works in another known working network compatible phone?

Does a different known working network compatible SIM card work in your phone?

Basically swap the SIM cards between two same network phones, yours and another phone, and check what works where.

2 de mar de 2018 por jayeff

Did it work previously or is this a new phone? If a new phone, did you buy it overseas?

2 de mar de 2018 por sm_vulkus

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It does run the startup graphic, but the it notes no SIM card — Owen Dobson-Smith
So when you insert the SIM Card it does say, "Sim card installed restarting phone" or however it goes? — Will91491
Hi @owend ,

Have you proved that the SIM card works in another known working network compatible phone?

Does a different known working network compatible SIM card work in your phone?

Basically swap the SIM cards between two same network phones, yours and another phone, and check what works where. — jayeff
Did it work previously or is this a new phone? If a new phone, did you buy it overseas? — sm_vulkus

Sony Xperia Z5

The phone will not read the SIM card, but everything else works

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